Booked an inspection on a truck I just purchased. Was told the fee was $135 to come out and that would cover the first hour and any time beyond that would be additional .
Technician was unable to make the original appointment (3:30pm) due to a broken computer but they offered to come later when I was available, due to an prior appointment, I wasn't available until 6:45 and they told me it was no problem.
Technician came out and did the service in 50 minutes.
Communication with the technician was difficult as he didn't speak much English but we managed ok and he was very nice.
I was emailed a bill while he sat in his truck and waited in my driveway and it came in at $536.07.
I called dispatch back as I was shocked about the bill and apparently they were charging me an after hours fee when they couldn't make it at the original scheduled time because of a broken computer.
After a lengthy discussion, they finally agreed to adjust the bill but they still billed me for the service call fee plus one additional hour and a $90 "computer fee".
The bill came to $389 for the 50 minute service.
I was not informed there would be a " computer fee" in the original phone conversation but that really isn't my real issue. I guess I can't expect others to conduct business to the standards that I adhere to in my businesses.
Just for clarity, I AM ALSO THE OWNER OF A MOBILE REPAIR BUSINESS... I would never operate this way. read more