I have been trying to cancel my monthly charge for the past seven months. When I went into the business, I was referred to the website and app to handle the cancellation. Since then, I have received five emails confirming that my inquiries were received, but nothing has been resolved. The app is horrible! I genuinely want to support local businesses, but seriously--why should it be this difficult to cancel a service? A simple cancellation should not require seven months and multiple inquiries to resolve. This experience has been extremely frustrating. Would not recommend. read more

We needed a car wash. We had been traveling for three weeks through the south west, the collection of bugs on our grill and headlights was the worst I had ever had on my car. I went ahead and paid for the top car wash that they offer, ($25.00) because of that they told me that if for any reason I was not happy with the wash, they would run the car through again. This was an amazing wash, I didn't need to go through twice. Very helpful and friendly service, along with free vacuums for you to use. read more

Paid for $14.00 wash because it's going to rain this week and wanted to get the dirt off. Drove off and noticed whole right side of car was not cleaned so I went back and was told by manager that they don't rewash a $14 car wash even if it's not clean. Tires were still dirty and he told me our brushes can't reach rims. He then gave me a "better" wash he said which chipped ain't on my hood. DON'T go here! read more

We stayed in Twin Falls ID during our road trip. Our car was dirty so we search for the nearest car wash. We tried this place and paid for their $25 ultimate car 'all the works' wash. Their system got glitchy so the attendant manually open the arm but there were cars that went ahead of us on the other lanes instead of us. When we got to the car wash we just got the basic wash instead of the highest option wash, no tire shine etc. This place is a rip off. Somebody got the wash we paid for! Not recommended go somewhere else. read more

I love the variations of services they provide and a good price. You can even request the brushes to be turned off. We've been happy with getting the cars cleaned there. read more

Apparently, I wasn't paying close enough attention when the kids signed me up for my free trial for $10 no further obligation... Well, I have been charged three times since then. I have not been able to make it into twin due to illness to cancel my membership. I have used the website to cancel my membership three times. I have requested the corporate office to contact me. I have left voicemails at the rocket express in twin and now their voicemail is full so you can't leave a message. I am very very unhappy with the lack of Customer Service from this company and have now been charged $120! I am headed to the Better Business Bureau website to Lodge a formal complaint now and I'm also going to have my bank pursue fraud charges . read more

This is the worst car washing I've ever experienced. I went to go Bach the because my car was still covered in a dried on dust. I'd just drove to Colorado and back with rain storms and dust storms alternating. My car was really dirty. The man told me the car was wasn't made for this much dirt and I would have to pay again. I said why would I do that when you just admitted your car wash won't clean my very dirty car? And why did you let me pay the first time and not tell me your car wash wouldn't take the dirt off? He said pay again or don't we're not giving away free car washes. I said you not selling car washes either. You don't wash dirty cars, only clean ones. I said back all these cars and allow me to get out. I'm not giving you another penny. He looked at the line behind me and told me just go ahead and go through. I told him no I'm not ever going through you car wash again. Buyer beware. He pointed out several spots on tires and back of my car that was exceptionally muddy. (After I paid and went through). I suggest or asks attendant about specifics of your car is very dirty or has mud. Unlike other car washes they don't hose those spots off before you go through and their price is much too much to still end up with a dirty car. Other car washes guarantee their service and will ask you to drive through again at no charge to get the spots it missed. Actually I recommend not using this car wash. I'll find a better one. read more

Always great customer service here! I really love that the employees are always smiling and seem to actually like working together. Shout out to George for a great attitude and always smiling read more

This car wash offers perks at an affordable monthly rate. Jose answered my questions professionally, patiently and courteously. He's very personable. This drive through car wash thoroughly cleans and they have high power vacuums. It's great t know I can have a sparkling clean vehicle in only a few minutes. read more

Love this carwash. I have the unlimited membership which is great because I wash my car A LOT....lol. I feel it does a great job and my customer service experiences have all been positive. read more

Poor quality wash. Beware of their monthly wash club as it's very hard to cancel. They do not answer their phones and get no response from trying to cancel online. Will not use them again. read more

It was all perfect when I received help from Xavier Garcia who told me that I could get a free month with only $10, he was very kind and everything just didn't mention that what i was buying was a membership. I was super excited and got it on the spot thinking it was a steal, yet a month later im charged $40. I had gotten a membership and wasnt told anything about it, i feel dreaded and terrible having to go through this process of cancelling my account on their mistake. I shouldve read the receipt but when your told its just a month purchase who would bother looking at the receipt. Now im overdrafted in my account with this monthly purchase. Terrible. read more

Car wash is fine, sometimes the vacuums are actually working. People are always upselling. What brings me here today is the frustration over canceling their monthly membership. It says on the receipt you can cancel on website or by phone. Website won't work on different browsers at different times of the day. I tried calling and you aren't allowed to leave a message and even worse they state, you cannot cancel over the phone. Rocket, fix your receipt then that says you can. I will have to physically go in which isn't easy as I don't live in the same town. One last thing, they expect you to cancel 7 days before you will be billed otherwise you have to do the next month. read more

Every time I get my car washed, I'm met with a smile and a wave. I love having the fast pass for convenience and that I can go thru anytime I like. I think your employees need a little music playing during the day to help keep the positive attitude and upbeatness they already have. Car wash is great but would like to see it get the back of my vehicle better. read more

We have been going to the Twin Falls location for a couple of years now. Always get a good wash. We also take advantage of the Rocket Express in Boise and Meridian when we are in that area. Today, my wife lost her ring while drying the car. She didn't realize it was gone until sometime later. When she did, we went back to the car wash to ask if anyone had turned in a ring. The answer was no, but a young man named Jaden offered to help us look. He actually took the vacuums apart and searched through the trash in them. And then all but got on his hands and knees to look on the ground for the ring. The ring had found its way into a crack in the cement. This is a shining example of how an employee can make a business thrive. The world needs more people like Jaden. Thank you. read more

Best car wash in Twin Falls! Love the ease of access - easy to get into from Bluelakes BLVD (especially if you are northbound on BL BLVD), plenty of room for the cars if there is a line, and the line splits into 3 'check-in' lines which are automated so everyone knows who goes next. The customer service is fantastic, there is always someone friendly at the check-ins to help with choosing your wash options (touch screens with card readers) - even friendly and helpful in below freezing temperatures! Love that one pass through this wash can take the winter grime and road trip bugs off my vehicle no problem - and it's FAST! The huge line of vacuums (pull to the right hand side after your wash) is another reason I love this car wash. These vacuums are awesome! Watch out though, they are so great, they'll get that missing toddler sock out from behind the car-seat and zoom it's gone :) read more

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Its impossible to cancel this membership. Their website provides no confirmation when you go to your manage your membership. I assume its because they want to rip you off for more money. I hate companies that try to scam you out of money. Very poor customer service. No matter. I will go down there myself and cancel. I will then call my credit card and issue a stop payment. read more

This is an excellent car wash. I have nothing but positive things to say. If I lived in Twin I would buy their pass and use it all the time. But I live in Buhl so I go here AS OFTEN AS POSSIBLE. The wash prices are really well priced and the free vacuums suck like crazy! I really like that there is always a worker at the pay station to help you select your wash and run your card, etc. My car looks spotless every time we come out of here. Plus - it's great entertainment for my two little boys! read more

Great wash, quick and efficient. Got the wheel wells too! Give a great Veterans discount, as well.

Keywords: Rocket & Wash Amazing all the way from the beginning. Service with a genuine smile, quick purchase, rapid and thorough wash. What more could you want! This is the longest and most extensive car wash you've ever been to. (In distance, not wait). It wasn't necessary, but a great touch and innovation to have lighted signs along the wash telling curious customers like myself what was taking place at that exact moment. I.e. "Undercarriage wash", "spot free", etc. Loved it! FYI: They have one jn Boise/Meridian area as well...same goes for them. read more

If you don't allow people to buy your $8 car wash, then take it off your selection of options. The car sales people that try and up sell you are aggressive and completely rude. read more

I will never go there again. We cancelled our monthly, and found out after they kept charging the card. A month later they still would not refund the money? They know we did not have any washes! but said it is because we cancelled a day after we started, so had to charge us for the additional month. What a bunch of B-S (just bad business). I guess they don't need our business. read more

Extremely friendly and courteous staff!! Came in from the Salt Flats of Utah, and the guys at Rocket took EXTRA special care of us, all with a smile and kind word! read more

DO NOT WASH YOUR CAR HERE!!! If you care about the integrity and look of your cars paint, I strongly urge you to go elsewhere. This car wash left significant scratches in my 2016 Toyota Sequoia at the rear bumper on the driver side that will require body work to repair. Both managers deny the scratches were caused by their car washing process. I know my car very well, both inside and out. These scratches did not exist prior to today's car wash. VERY DISPLEASED!!! Will NEVER return here for a car wash!!! read more

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Absolutely great car wash! We've traveled all across the west and somehow Idaho has the best car washes. Hands down, great place for a wash. We went here probably twice a week lol.. read more

They try to sell you a monthly pass as you're paying and are very pushy. He insisted that I buy a monthly pass and would not take no for an answer. It made me very uncomfortable read more

I was at Rocket Express earlier last week and met Edin who was super respectful and efficient even when approached by a grumpy customer before me. I will definitely come back through here whenever I'm in town as long as people like him work here. read more

Rocket Express ripped half my rear bumper off last year. They had video of my van going in ok and then out with the bumper folded in half. Yet they refused to fix it. Cost me $1000 to have replaced. I had a similar experience years ago at a car wash in Albuquerque that readily paid for the damage to my car. So this was upsetting that Rocket Express refused to stand behind their own equipment and services. I won't be going back. We've got other options now. read more

I used to love this place and it seemed to be a perfect wash, but in the last year it has really changed. Now when I go get a car wash, my car is still extremely wet and requires me to get out and dry it if I do not want water spots everywhere. This was not the case a year ago. They push the cars thru too fast and too close and now it requires you to dry your own car. There are two more car washes opening up and they will give Rocket Express a run for their money. I just wish this place would go back to the quality wash it used to provide. read more

Excellent car wash and great service despise what some of the other reviewers say. If you are taking an older vehicle thru the car wash yes you can expect that something might happen and I believe that they state they aren't responsible since older cars are a greater liability. I love that all of the staff are in professional uniforms and are right there to help you out. Vacuums are a huge plus! Keep it up Rocket! read more

No respect for customers with no employees wearing masks and thinking its a joke when I requested they protect me and put a mask on. The employees did not even know where to find a mask. The really is a pandemic. read more

Best car wash in town! Someone finally spent the money for a extra dryers and love the free vacuums keeps my kids car seat clean

When you go to rocket express, you get friendly service. One of my favorite people to see there with a big smile on her face is Sandra. She is a jokester and she always knows how to get people in a good mood. The car wash itself is fantastic, we have the shoot the moon monthly package. And it is good to know that we are going to a very reliable spot. read more

It is the world's longest car wash. It was even certified by Guinness. I love taking my kids through it and they are teenagers and they even have fun. And the service is always terrific from the employees there. If you need a car wash you should go there. read more

This is an excellent car wash. The car is always spotless when we get done and their vacuums have lots of sucking power. The employees keep the grounds clean as well. The monthly fee for unlimited car washes us a great price and the wash is super fast. read more

Best car wash ever!!! I used this after traveling from Seattle to Twin Falls paid $15 for the best and even tried to tip and they wouldn't take it. The car wash was really cool and did a better job washing my truck than I do by hand!!! I wish they had one in the Seattle area!!! read more

Terrible place. I have had two cars damaged at this place. Filled out a form only to be immediately told it wasn't their fault by a manager who said it couldn't be their fault because I had a rock chip on the front of the car. Not sure what that has to do with scratching the doors on my car. Beware of damage and never taking credit for causing it. Cancled my membership (oh yeah, they keep charging you after you cancel) read more

Great car wash. I have had a membership since they opened. I have never had any trouble with the wash, even in a lifted truck. They are very good at getting people in and out! Kudos! read more

The best car wash place. Friendly service. Sandra Bell helped me out. I will definitely go back

My California kids LOVED being able to sit in our van as it traveled through the car wash. We just needed to get some of the bugs and dirt washed off and this $7 wash was a bargain AND did a great wash. read more