I'm very disappointed with my experience with this company. Although my yard looks better than before, several parts of the agreed‑upon job were not completed, and communication throughout the process was very ridiculous.
After paying the deposit, I had to reach out multiple times just to get the work scheduled, which ended up taking nearly two weeks. I was told a five‑person crew would arrive on Monday, so I took the day off work--but no one showed up, and I received no call or texts messages explaining why. My attempts to contact both the crew and the company went unanswered until later that evening after I called them and they finally answered.
I was told I would receive an updated time on Tuesday, but that never happened. By Wednesday, after more unanswered calls and texts, I sent them an email explaining my frustration. Only then did someone call and assure me the crew would be there Friday, along with a small piece of turf as a bonus. The turf ended up being only 3' x 5'.
On Friday, only two workers arrived. The job felt rushed, and several key parts of what I was told--verbally and through text--would be included were not done. The 3-4 inch excavation I specifically chose this company for never happened. Sprinkler capping was listed in the quote, yet I was told near the end that it was "easy" and left to do it myself for a small deduction off the final cost. I've already spent over eight hours locating and capping sprinklers, all of them buried- some of them up to 4inches- under the dirt that was moved, and I still have more to finish. I also now have to dig out additional dirt because the excavation wasn't completed, and I'm putting in a patio and sod.
I reached out again regarding the incomplete work and haven't received a response. Several parts of the project were left unfinished, and the lack of communication made the entire experience extremely frustrating.
I would not recommend this company to anyone I know. I should have gone with the other company. read more