The woman who initially helped me was very nice. However when I rang back the next day with a…read morequestion about the gown, a different person answered the phone and would not help me, bluntly telling me to 'call back when X is here'. Plainly because I had been labelled as someone else's customer (I.e. commission), I was not going to be helped by anyone else there. I emailed the manufacturer of the dress with my question instead. It turned out that a key feature of the dress (that the sales person had told me about) was in fact *not* a feature, as confirmed by the manufacturer directly. I felt like they had just told me whatever they thought would get a sale, whether or not that was accurate. In the end I'm glad for the poor service over the phone as it saved me buying the wrong dress. Be cautious with this shop.

Sales assistant was so rude and made me feel terrible. Left in tears. Do not look for your wedding…read moredress here!!!

I was in a wedding last year where the bride had her dress made with Karen. The dress was amazing,…read moreand so different to anything we had seen in the shops. My friend knew exactly what she wanted, and that was basically a combination of six different dresses. Karen was wonderful. She sat down initially with my friend to go over exactly what she wanted, and she seemed to get it. She drew a sketch, and it pretty much encompassed everything she was after. In the lead up to the wedding she had several fittings, and the dress was finished two weeks before the wedding. It fit perfectly, and looked amazing. The price range is on the more expensive side, but really you pay for what you get.

I am really torn on this one. I love my dress, but their customer service leaves much to be…read moredesired. (Armadale Shop - High Street) The pro's: no booking; beautiful dresses; lovely dressmakers The con's: communication (I wasn't told to bring someone to my 2nd fitting and while this may seem intuitive, it wasn't to me); when I asked to try on the dress when I picked it up (with a 2nd person), they wanted to charge me an additional $100 for an hour with the dress maker since only the dress makers can touch the dresses; they tried to overcharge me (double!) for a custom lace hair clip. Luckily the dressmaker double checked); general arrogance of the sales people . In the end I'm really happy with my dress, but when you are spending that much money, I expect far better service.

I would give a Zero if it was possible. D'Italia is completely unethical in their business…read morepractice. - I would REALLY reconsider if you are thinking of choosing this company. Sharing my experience with d'Italia Couture, because I wish someone had shared theirs with me. I engaged d'Italia for a custom wedding outfit and paid close to $1,000 for what was presented as a full design and dressmaking process. Jenna recommended a dressmaker from their network (Jo), and I attended one appointment in August where measurements were taken. After that appointment, there was no communication, no fittings, no timelines, and no progress for months. In November, Jenna herself called me to ask how things were going. When I explained that I hadn't heard anything since August, she then disclosed that there had been complaints about the dressmaker's reliability and ability to complete work on time. She suggested changing dressmakers because of these concerns. This is important: - Jenna was the one who raised the concerns - Jenna was the one who suggested changing dressmakers - At no point did she say the replacement had to be within their network - At no point did she say changing would affect my payment Given that the trust was already broken by concerns raised by d'Italia themselves, my partner and I decided it was not sensible to continue with the originally recommended dressmaker and moved forward with someone else. Only after this did d'Italia refuse a refund, claiming the initial payment covered "design consultation, design development, fabric sourcing, and cutting of fabrics.". For which I received no dress, no fittings, no construction, and no tangible outcome. Their website promotes an "obligation-free consultation" and a full custom journey. What I experienced was one meeting, months of silence, internal issues disclosed late, and then being told I was out of pocket because the dress maker THEY referred me to was unable to complete the project and had multiple complaints made from other brides. I am now months out from my wedding, funding an entirely new outfit, and absorbing a financial loss for a service that did not eventuate and for a 'Custom Dress' that had never even been started. This experience has been incredibly stressful and deeply disappointing.

My whole experience with Ditalia was fantastic! They were able to find the exact fabric I was…read morelooking for and understood the style i was trying to achieve. I was nervous in the beginning about whether my dress would turn out how I imagined, but after meeting my dressmaker I was totally at ease. I knew I would would leave with my dream dress, which I did! My wedding dress was EXACTLY how I had pictured in my mind, I honestly couldn't have been happier. Highly recommend to all future brides who are looking for genuine couture wedding dresses at affordable prices!

Buyer beware!! I returned a $1395 dress within their 7 day return window and they credited me $265…read more I've been fighting this for weeks. You can't get a phone number, so I'm left to email over and over again. They also won't answer me on their website chat. They literally stole money from me. I will NEVER order from them again!!!!