Signed up for 5 packgaes and had two courses with Emma. Unfortunately I had to cancel the third one because of a meeting that extended past 4, and because I don't drive, I have to take a bus all the way to the studios from downtown. No trains go there either. Given the circumstances, I felt Emma would be more accomodating and be willing to postpone the class. Instead, she snaps at me saying "If I can drive here, you can too". Again, she didn't remember I don't drive, and she didn't drive just for me. She has a lineup of classes after mine which was at 5.
Then comes Kayla - probably the rudest person I've had to deal with in a long time. Emma was going to Nashville for a singing competition, and I was to stick with Kayla. In her answering machine, it clearly stated that if you cant reach her, TEXT her at some number. By the way, she NEVER replies her phone (which makes you wonder why she even has one) and I was left texting and hearing back from her hours later. Of course, they have a 24h cancellation policy and I wanted to hike the next day. Because of her not answering on time, I "cancelled within the 24 h policy" that I argued with her over text - again, because she just doesnt answer her call.
I finally get a call from Kayla and I felt like it was my ex psycho girlfriend yelling at me. I stayed quiet in disbelief and texted her "great customer service" at the end.
Let us make it clear, bad customer service, and business ethics, and only interested in $. Emma was decent in her teachings but again, it was about the $ read more