When my puggles passed they were there to help with final arrangements. Even though I looked like…read morea mess they took charge and even mailed a nice card of condolence. It meant alot.

they were so kind to my baby Boe and saw that he's just the sweetest baby ever!…read moreI was so scared! They helped me Thanks to everyone at Alameda Pet Hospital they are definitely where my animal babies will go and I'll recommend them every chance I get!! steven and Annie Quinton Tuxedo Boe's Mom and Dad James Bond and Binxy too

Mountain View Veterinary saved our dog - twice. Dr…read more Blanchard reassured us about the big cyst on Arrow's elbow (no need to operate ;-) She focused on Arrow's hemorrhagic gastroenteritis (bloody guts), even though she didn't have symptoms when we brought her in. Good thing, because Arrow got sick again the next night - and Dr. Blanchard had prepared us to do what we could for her at home. Mt. View also squeezed our dog in that very morning, treated her with urgent care, and we were able to take her home in a few hours. They called to follow up and make sure Arrow was improving, were available on call, and provided more supplies as soon as we needed them. And this was all during the Xmas-New year holiday week! We really appreciated expert consultations from Dr. Blanchard in person, and from highly skilled vet tech Monica. Thank you to the wonderful vets and techs at Mt. View. We will be back! (In contrast, a different vet in town handed off Arrow's checkout to an inexperienced vet tech who could not answer questions and gave us wrong information. And they charged a LOT more $$$ than Mt. View.)

They are crooks. Someone posted a donation for my dogs procedure he supposedly needed and they…read morewouldn't give the donor back the money . They said they'd put it in their donations fund for others. All because they wouldn't work with us on a payment plan for the rest. The donation made was500 dollars! And if they have a so called donation fund for others WHy wouldn't they offer assistance to us a little. We could've gotten the rest needed. So I told them to send the donation to another vet willing to work with us. They said no . That they'd keep the money because it was. An anonymous donor. Little did they know I'm the one who'd posted for help with my dogs procedure on fb and I would posy to find that generous donor to let them know to retrieve there kind hearted offer to my little Smokey dog. I told the mountain view people I DIDNT WANT THE REFUND FOR MYSELF BUT TO TRANSFER IT TO ANOTHER VET SINCE THEY TOOK THE DONORS PAYMENT ANYWay and it was for my dog! Not a strangers! They lied and tried to say they wouldn't be giving me money to me. I ASKED IF THE DR WAS REMEDIAL AT UNDERSTANDING I NEVER ONCE ASKED FOR THE MONEY TO BE GIVEN TO ME! LYING B*****! I ASKED IT TO BE TRANFERED TO ANOTHER VET! THEY ARE CROOKS, LIARS AND DONT CARE ABOUT ANY ANIMALS MEDICAL PROBLEMS ONLY THE MONEY! THEY SUPPOSEDLY CHECKED MY SMOKEY OUT THERE, THEY TOTALLY MISSED HIS HERNIA AND A GROWTH ON HIS LITTLE NECK AREA! BAD TO TAKE YOUR PETS THERE. NEVER AGAIN!

Nothing but a nasty attitude when we needed help for a goat with underdeveloped lungs. Tried again…read morewith a horse needing x-rays and it was the same crap.

Lonna Gerstner has destroyed my dogs, quality of life and hasn't done much for mine, by digging…read moreinto her right ear and causing a wound. I went in for a diagnosis and she hurt my dog. I purchased her from a breeder when she was eight weeks old and she was trained to be my service dog. She has been my soul companion and my best friend and now she can't even hear me call her name. I can't say enough about how much I love my beautiful yellow lab. At 11 years old she has more years to enjoy as well as myself with her companionship and physical service to help with my disability. Suffering from the treatment she received was totally and recklessly uncalled for. She was treated with reckless abandonment, and without proper care, which should have never been without my girl being sedated or with a safer method like a cleaning of the ear canal, which would've been much more humane. With a possible ear infection she now walks around head tilted and shaking her head constantly and now has a discharge from her right ear. I am now searching for another veterinarian hospital that will treat my dog with compassion and competent care. Thank God I have since found a wonderful place to take my yellow lab for much better care than I received.

Thank goodness for their emergency vet services. Our cat came home and had somehow 'degloved' his…read moretail (completely skinned all the fur/muscles/skin off his entire tail) we immediately bundled him up and ran him over to the vet. They took him in and got him checked in no fuss. They were so caring and helpful. They had an estimate in LITERALLY minutes. Walked us thru the process (of amputation) that our cat would be going thru and gave us through aftercare instructions and what to expect. They even left a little tail nubbin. We can't thank them enough for the work they did, it was so awful and traumatic and they made it as easy of a process as possible. ((Cat is doing well, resting, eating and drinking and super loving and affectionate)

I would not recommend this clinic for anything beyond basic care like vaccines. My husband and I…read morehad a negative experience there. Of the vets, Dr. Moulton was the most caring. The vet techs were fine, but the two front desk staff were consistently rude and seemed more focused on their phones than clients. I'd suggest considering Blackfoot Animal Clinic or Alpine in Pocatello instead.

By far the most professional, organized, communicative business I have come across…read more I am on the loss of words for how tailored and organized this veterinary hospital has been. From the time we were informed our dog needed bone surgery for a break due to an accident. It has been 10 out of 10 with the entire process. There are very few hospitals that provide surgical treatments, especially for the type of break that our chocolate lab had. I have never felt so overwhelmed with the level of professionalism that they provided from scheduling the surgery for the very next morning to the constant text received from them in regards to her progress and vitals and condition. Believe it or not, they even told me whether she had urinated or gone number two so that I can be aware of that when I take her home. The check-in process was amazing, fully disclosing every option that I had, including the low and high of what the surgery might cost and involve including treatments and outpatient options. Upon checking her out, we received a tailored booklet for our dog and the treatment that we should provide along with the follow up visits at the intervals with dates already pre-determined at two weeks/4 weeks/8 weeks. They had prepared her pain, medicine and antibiotics with labels along with supplements that we opted for her to have. I can't say enough, except for feeling so grateful and overwhelmed as to the level of treatment they had for our dog as they practically treated her better than a regular hospital patient four regular humans like us! While they are one of the few hospitals in the state that can perform these types of surgeries, I never felt like they were monopolizing or capitalizing on this special opportunity. If you are looking for an animal hospital or animal surgery center that is going to take care of your animal or pet with the upmost respect, love and care that you can trust blindly I would absolutely recommend this location as you will most likely have the same experience that I just went through. God bless these people and the special care that we place in them and what they do with that trust.

i cant believe the staff there treats their customers the way they do and are able to sleep at…read morenight. theyre fake phony and liars. they say all sorts of bull on their website not one word of its true. they dont care nor do they show compassion. its all about money and i get that theyre a buisness and they need to make money but theyre flat out raping ppl. and in my situation i was lied to and told that it was policy and after reading post from other customers thats proof that theyre are flat out liars. they told us after her parvo test came back neg. that b4 they could go any further with tests i needed to put down half of 545. then it turned into 400 out of 545. so my husband went home to get his tools so we could take them to the pawn shop. but we have other animals at home and he had forgotten to give me the 100 we had for that days visit and one of our goats had gotten out so he wasnt able to get right back. while i waited with my poor baby they didnt offer to help me with anything oh wait they said they had went through the meds that were donated but they didnt have anything for a dog as sml as her. ( arent they vets its basic math to figure out how much to give her right?) and they told me she was dehydrated why not offer me a way to try to get her to drink? nope they would just come back after whispering about us in the hall about us  to see if my husband made it back to pay them. they werent going to do anything to help her. or even start without the deposit. so i was stuck there for hours i couldnt think about anything except how she was suffering. i managed to get up another 100 while i was sitting there. i figured that would pay for that days visit and maybe just maybe theyd have the heart to start. but that was just wishful thinking. i honestly believe that if my husband didnt show up when he did. they were getting ready to take the money i had and kick me out with my dog. but he came back and after theyre little meeting they came out with this great plan for us and that would cost 200 inuding the visit that day. theyre plan was to give her something for the dehydration and some meals and 1 med and see if she gets better and once we could cone up with more money we could go back. mind u that when my husband got back he broke down he walked in the room and said our poor baby was already drooling. and they were going to send her home with us. i couldnt believe it send her home to continue to suffer. and all we wanted was for them to start on her and let me run to pull out  a loan or something to get up the money we needed. like i said all i could think was how much she was suffering.my husband had the car full of his tools we were going pawn as well. we were ready to do anything to get her better. but they werent going to do anything without their money. they sat outside the door whispering about us. my poor baby she was all of 2 and a half pounds. i dont know why they treated us this way. my husband and i both work and were literally ready to pay whatever it was going to cost for her to get better. i dont understand why they couldnt just take the payment for that day and start doing the rest of whatever needed to be done while my husband and i ran to the pawn shop and a loan place really quick. that was to much to ask they acted as though we were just gonna skip out on the bill and leave her there. are u serious?? so we had no other choice but to have her put down. this little girl was our world she was our furry child...my poor little innocent baby. i feel like they killed her. so tell me how anything that they say on their bullshit ass website is true. its not. this is whats true. on march 9th they killed my babygirl.   if i could give a neg rating i would

I'm sad to leave the review that I am: I started with them when I got my puppy. I paid for the…read morepuppy package, and was very happy with the care we received. We just went in for his first year's vaccinations, which aren't a part of the puppy package, of course, since he's over a year. I was offered to buy the vaccination package, which will supposedly include all of the vaccinations for my dog for his life. I was happy to participate in their new program because I'd had such great experiences for the first year. When we went to check out, they charged me for the vaccination package *and* today's vaccination fee. Apparently, if one buys the package, it doesn't count for the current year, or maybe only if your appointment is on the same day as when you buy the package - which is presumably the majority of the people to whom they market the package: those who are getting vaccinations. When I asked for clarification, I was told the charge was correct. I cannot fathom how buying a package which pays for the dog's vaccinations *does not include the dog's vaccination fees*. It's pure dishonest marketing, at the very least. They're already expensive, but if the business practices are honest, and the quality is good, I'm happy to pay a little extra... but if they're not honest? I'll have to take my dogs somewhere else from now on.

Horrible place!! You never ever get to see or talk to a licensed vet! They lie about your animals…read morecondition to up the price of the visit! Then they tell me $118 to have my sweet cat cremated, they never told me it was an additional $77.25 to get his ashes back until 2 days later! Had I known that I would have just brought his body home and buried him! When you try to dispute anything with the so-called manager, she is rude and argumentative and actually called me a liar!! I've spent almost $800 at this plAce in the last 6 months and now they have me questioning how much was hyped up bullshit just to get my money!! Don't do business there!! They lie and withhold information because all you are is a dollar sign to them! They could give a shit less about your animal!!

This was my first visit with my new puppy. From the phone call until my appointment every…read moreinteraction has been wonderful. When I arrived I didn't experience a long wait and I found out the offer plans where you can pay for the basic needs of a pet monthly. Which is super helpful to be able to plan for. I am glad this is the vet hospital I decided to take my little baby to.

This place is NOT transparent about fees or consistent in direction communication. They confuse…read morethat the client is the owner. Not the animal. Did not consent to an exam when I took them in for vaccines. Was told "we always do that" Doctor combined an exam with the vaccine...200 bucks later. They fixed my two cats and told me they were "fully vaccinated" but were in fact not. The doctor sanctimoniously tells me it was "in the paperwork" but was NOT part of the verbal out-brief and was only one one of the cats paperwork. They want me to come in for a 3rd round of vaccines and said "it would be taken care of" but then find it will only be "discounted". They MIGHT be competent medical professionals but Alta as a business operation is far from professional and operates like a greasy used car lot. The hospital has a feel of bait and switch. My comment on how expensive it was, was responded to by the staff saying, "you can't put a price on love". What BS. Emotional blackmail apparently is the go-to here when you find out the prices. Go somewhere else people!

I got into a pinch and needed to board my pit bull, Daisy, when the entire family went on a out of…read moretown trip. I'd heard good things, so I made last minute arrangements here. Since I'd never kenneled Daisy, she was never vaccinated for kennel cough. The staff said, "no problem! Who is your vet?" And took Daisy to my vet for the required shot. Their service enabled the whole family to leave on time without me having to make the arrangements. The kennel is very clean and the staff were fantastic. They greeted Daisy and we're kind and gentle with her. Upon pick up, the staff provided several photos of Daisy's activities with a detailed report of how her stay went. I was thrilled knowing Daisy was so well cared for while I was gone. Having never used a kennel before I lack experience, but I am certain the high level of service I received sets a high bar for any other kennel service to meet!

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

Sadly had my little dog pass away a couple weeks before Christmas and they were the biggest help…read more They got here in that day and I had her back within a week. Originally they told me it was going to be two weeks or but, I got her remains, along with some paw prints quicker than expected. I was a wreck on the phone but they were so kind and understanding. They also sent me a card in the mail after this whole experience. I would definitely come back to this hospital with any of my pet needs thank you Dr. Knight and her whole team.

Kodi was so sweet with my dog. She was patient with him and took phenomenal care of him while he…read morewas suffering. Next vet visit I will definitely ask for her again and give her 5 big booms.

Dr Mackin is the Best vet there. She went above and beyond for my little female shepherd who was…read morevery sick. She was courteous and understanding and still today helps us with our shepherds and a little crazy mix female dog. I recommend her by far for any treatments needed.

Performed a surgery on my dog well. One of the front office staffers was a little rude, but she may…read morehave been having a bad day. Otherwise 5 stars.