This place is truly amazing. I have gone to other vape shops in Guelph and they can't begin to…read morecompare to the knowledge, friendliness and helpfulness of the staff here. They don't make you feel stupid because you don't know something when you ask a question. Unlike other shops you don't walk in and the employees are more interested in their own vaping then in dealing with their customers. They will take all the time that is necessary to help you learn and make a good decision about what you need. Most importantly, they don't try to sell you something more expensive just to make a sale, unlike other shops I've been to. I cannot recommend this shop highly enough especially for the beginner in vaping. Their prices are also the best I have found anywhere!!

This place pisses me off. I just came back from there today to buy a new charger (to replace…read moreanother defective charger that had a loose wire) and this new charger is also defective... it always shows a green light no matter how drained the battery is. Anyways, this is the third store branded charger that's gone bad on me. Apparently, they opted to get the cheap chargers just so they can brand their name on it... a very poor decision. Plus the girl that sold it to me charged me $5.99 when the charger really only costs $3.99. I asked her about it and she said, "Oh, I heard these chargers with the shorter wire charge faster." Whatever, it wasn't even worth refunding my debit for the extra $2... I was in a hurry anyways. It's not just the chargers that suck... every battery I got from this place looses half it's charge after a short time. Batteries that used to last all day now struggle to make it through half a day. The coils I get from there leak a lot, the lids on the bottles of liquid don't seal properly and they leak too. Maybe this is a problem with all e-cigarette hardware in general but all I know is whatever I got from this store. I'll probably just quit completely... not worth the high maintenance and frustration of operating these poor quality devices I get from this store.

Business is okay. Good variety of products. Medusa does distribute niceglass and preemoglass…read moreproducts that are poor quality however. Don't buy these products from them. The company behind niceglass and preemoglass has terrible customer service and doesn't stand behind their products when they are defective. Medusa refused to replace the faulty product too.

got to experience this shop with a friend, as my friend needed some supplies for recreational…read morepurposes of course! the guy behind the counter was a consummate professional, asking all the important questions, helping with answers, showing off product, making recommendations, the whole nine yards, to such an extent where i felt the need to make a purchase *insert laughter here* this shop has a extension reach and range for products, dare i say something for everyone here. come and see the new layout and pick up your favorite supplies here. lots of parking directly in this plaza and neighboring side streets.

This location employee or owner he so rude to customers no polite we never expect greeting but when…read moreI went this store he asked me WHAT YOU WANT ? is this the way talk with customer I didn't do there for beg money I need to buy things for cash so rude attitude he still in 3 rd class country

This guy overcharged me not once, but TWICE. He will try to get more money out of you, pay…read moreattention to the totals with tax if you are forced to shop here. I would go ANYWHERE in Guelph other than this place! Extremely disappointing... Jim is a jerk!

In April 2017, I had my last (so far) cigarette after 40 years of smoking. One of the brilliant…read morestaff proposed that I was not a *nicotine* addict; but was rather a *burning my throat* addict. They prescribed a harsh vape pen, a zero-nicotine juice, and in case of desperation a mild nicotine juice. 6 months later, I accidentally broke the vape; and never replaced it. I never opened the mild nicotine juice. Thank you so much! ( why aren't there 12 stars? )

Vapers, or smokers looking for a better alternative need to check this place out. Been a frequent…read morecustomer to both locations Guelph and Waterloo, always feel welcomed by the Ponyboy Crew. Excellent place to just hang out in the lounge and enjoy vaping, but also to purchase their great juice. Hands down some of the best flavours I've tasted in the one year I've been vaping. Makeout Point and Chuck Blueberry are top shelf flavours for sure. The owner Jason Vickers is very accommodating with his knowledge in this booming industry and can lead you in the right direction if you are just starting out. There are "vape shops" popping up everywhere recently however some of the ones I have visited carried some sub-par juices and not alot of gear or knowledge about the devices, which was a bit of a turn off. Highly recommend either location, i will be back guaranteed! Ryan

I have been a regular customer at this business for 2-3 years now and all employees have always…read morebeen friendly and helpful and always deliver great customer service in general. Today I accidentally pad locked myself out of my vape with a passcode some how which I had no idea was even a feature on my vape that I've been using for 2 years. After looking on their website to try and figure out what model i have so i can google how to fix it, it seemed as though they didn't sell it anymore, and I couldn't go to their store due to the pandemic. The gentlemen I spoke to today was still happy to help me over the phone and was able to figure out what model my vape was without even seeing it! Within minutes I was able to google how to get the lock off! Highly recommend!!!!

i have always gone to this store because it is convenient. Have always been impressed with the…read morefriendly, knowledgeable, helpful staff. Great selection of products as well.