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Robertson John MD

4.5 (2 reviews)

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8 years ago

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Norman Regional Hospital Urgent Care Center

Norman Regional Hospital Urgent Care Center

(2 reviews)

Do not come here , they will refuse to run your insurance and make you pay full amount , save your…read moretime and pain please.

I'm giving this two stars because the sweet girl at the front desk and a nice intake nurse. But I…read morewould not go back there. I would try either another urgent care facility or just go to the emergency room. My daughter was having a severe allergic reaction, which had lasted two days with a red rash and hives all over her body. We couldn't control it with Benadryl. There was only one other person in the waiting room when got there, but it took us over three hours. Both the last nurse nurse and doctor on staff that night were rude to us. We waited over an hour before we were taken back to a room, and then we waited about an hour in the room to see the doctor. During that time the doctor and the nurse kept coming into the room and then leaving the room. Once the doctor came and stayed to see my daughter, he spent less than five minutes with us and didn't seem to know any of the long history or information we had given to the intake nurse. he abruptly cut me off, took a quick look at her and said he would give her a steroid shot, A steroid prescription, and a prescription antihistamine. She was also throwing up, so at my request, he prescribed some Zofran. And, as an afterthought, and he prescribed an EpiPen in case it got worse after she left. When I asked him if he can tell us what was wrong, he said, "no", we would have to see an allergy specialist. I told him I wasn't sure about the steroid shot but we would take a prescription for one so if it wasn't better by the next day and we felt she still needed it, she could take it. He promptly left and didn't return. After waiting for about an hour for the prescriptions, I was afraid they had forgotten about us, so I went looking for someone to ask about them. I spotted the doctor coming out of another room and asked him about the prescriptions. He said the nurse was busy, but she would be coming at some point. When she finally came in, she was rude, and ignored me. We had some questions about the medications, but she couldn't answer them. We asked if we could speak to the doctor, but she said, "no" that he was with other patients. So we left to find a doctor again. We caught him in the hallway again. This is where he got extremely rude. I tried to ask him about the steroid prescription and he got all defensive, claiming that I didn't want steroids anyway. He gave my daughter 15 days of prednisone at 120 mg per day for four days, 60 mg, for another four days, and 30 mg for another 3 days. I asked him why it was so much and so long, he just said that's the way he does it without explaining why he does it that way. I continued to press him about why he was giving her such a large dose, and I asked if there was a smaller dose. When I asked him about the side effects of steroids he responded in a huff, "haven't you taken steroids before?" I responded she had only been given steroids once before in an IV and had not ever had a full course of them prescribed. He was extremely put out by having to have any discussion about possible side effects and about a smaller dose. Eventually, we agreed on Medrol, a smaller dose for five days and only less than 20 mg per day in weaning down. I felt patronized, belittled, and I did not feel comfortable with our treatment or ability to understand the medication that he was prescribing.

Robertson John MD - physicians - Updated May 2026

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