My family celebrated my mom's birthday by visiting our Lady of Penafrancia Basilica. This was a…read morebelated 75th birthday wish of my mom. My family stayed at this hotel for several nights. I wanted to thank the staff and management of this hotel for living up to our expectations and more. The staff were all attentive and were excellent in their service. The security accosted and helped the seniors get in and out of the vehicles. The breakfast is so gratifying. There were a lot of choices and everything was fresh. The rooms were spacious and were kept clean. The bed mattresses were very comfortable. Thank you, The Carmen Hotel staff for making my family's experience at Naga memorable. We will definitely be back at your hotel in our next visit.

This is a new hotel so be aware that some of the main amenities listed were not available yet…read more There was no pool yet, no restaurant or bar. I did not ask about the fitness center or the business center, so if you need them, check first if they are ready for use. There was no wifi in my room or the lobby. As it turned out, the staff was supposed to do some set up on the guest's cellphone in order for the wifi to work, but none of them mentioned anything about it. There was no way for the guests to know this because they did not have any printed information in the room. The shuttle to and from the airport was 500 pesos per trip extra, which was unusual because most hotels in Naga City offer this service for free. You also pay extra for breakfast, again usually free. There were no bathrobes, coffeemaker or minibar in the room as advertised in the hotel listing. The staff was nice and polite, but some of the processes at the front desk were not quite solid yet. If you paid for anything, like breakfast or shuttle service, make sure to keep all your paper receipts. They asked me to pay them again when I checked out. Thankfully I kept the receipts. Somehow they couldn't tell that I already paid them just by looking at the computer or their paper files. Overall, this hotel is not for the seasoned traveler, at least not yet. Very amateur. Hopefully they get better in the days to come.

Hotel is good, food is good, and their resto is 24/7 open so you can eat anytime you want, and even…read morehas room service, the room is clean, sometimes noisy, i had even encountered Joshua Garcia at the lobby while we were checking out and the buffet is good, the staff are nice and they gave my mom a hot chocolate during breakfast buffet!Dios mabalos saindo gabos!Thank you for your service!

Best Pancit Bihon in Naga. We get the vegetarian option which comes with lots of fresh vegetables…read more Highly recommend it. Been coming here for years every time we visit in-laws!

Your mother has not returned to her home country in over 40 years. You are visiting your deceased…read more grandparents and great grandparents for the very first time in your life ever. These types of situations require the best cup of coffee ever made in the universe. To be had before beginning each day you are in town. Representing a sort of, "Alright, I can do this. Let's go." This hotel, only God knows why, possesses the power to produce the most amazing cup of coffee in the world. A dark, rich, house blend, served piping hot. I quickly became addicted. I don't know why I had to be all the way in Bicol to find the best cup of coffee ever served. Maybe God knew I needed it.

There were only two hotels that came up ok on this part of town. And since the other one was sold…read moreout, I had to book the second best. The hotel won't let you check in before 2pm, but they were nice enough to let us leave our things behind and when we got back they were already inside our room. First of all the hotel doesn't look inviting. It had these steep, concrete stair case that's not well lit so you have to be very careful going up the stairs. Ones you're up the top of stairs you'll go through a double door to the reception desk, which you'll be greeted with two pleasant female employees that will give you a cold drink. Just by judging the outside of the hotel, I was very leery how my room would look like? The room was clean and doesn't have anything extra but just the norm. Two lamps on each end table and an old looking dresser with mirrors. Enough room to move around to were you won't bump into each other. The shower is a stand alone, but it does have a door. I went out to investigate the area and I discovered trash sort of area...not a trash landfill but a building that hold trash in an open area, which is not a good site nor smell behind the hotel. Though it's close to a mall where you can grab a few bites, but not a good place to shop--not anything that you'd like to take home. The hotel is right on a busy street so expect jeepneys and tricycles all day and night. I'm not saying this hotel is bad but I'm not saying it's good. What I do say? It offers a clean facility and good location in a very good price. My suggestion: if you're on a budget it's not a bad place, but there other hotels in the area that's still a good price and offers a better quality.

BEWARE: I wouldn't book here if I were you. Bad service, we lost electricity on our stay and they…read moredid not fix it. We couldn't charge our phones throughout our stay. Sheets were dirty, super thin and complete with stains. To top it all off the rooms had molds. We did address it though. I hope they will do something about it.

Great find in Naga City. After checking in, went to several other popular hotels in Naga and still…read morecould not be happier with this selection. Definitely best value for the money. (P850 for a single in 2018) Clean rooms, professional staff, free breakfast, free daily water, free toilet paper, free WiFi, Air Conditioned, clean towels and soap provided, daily room cleaning service optional. Lower floor levels are commercial including food, Internet, and laundry. Great business model!

We made the reservation for Banahan for April 7 - 9, for 12 pax, paid the security deposit by March…read more21, in constant communication with your coordinator, who claimed to be a part owner of the resort, named Clark. We left early at dawn from Manila, so we can be on the road and beat the hustle and bustle of the holy week travelers. After 5-6 hrs of driving, only to find out that we don't have a room reserved for us, it was booked to another group, and our so-called coordinator and part time owner, Clark, is nowhere to be found at the resort and not responding to FB group chat that was made for our reservation. The Punta Tierra Blanco, employees said he is not a part owner, nor an employee, just a sales agent who brings clients to the resort, but the owner is his godfather on his wedding. So after almost 1 hr dealing back and forth, only to them this coordinator, Clark replies, apparently he is away on his holiday thus he have limited internet connection, therefore cant reply on time and fixed our problem, the Punta Tierra employees said they managed to get us a room but we have to wait until the rooms gets vacated and cleaned, and we are ushered to a dining table behind the information counter, and we even had our lunch since it's past 12pm already. So comes at past 2pm, we were informed the room is ready and it's good for 7 pax and they can provide us an extra bed, take note and extra bed to accommodate another 2, we are a group of 12 adults and 3 kids, age 6, 5 and 2 yrs old respectively? How in the world they can expect us to fit in a room technically can fit 6 people since it only have 3 double size beds? So, it's only natural to say NO we cant fit here and we reserve for a whole cottage with 2 rooms and for 12 pax? So they offered their event hall, they said they can have the other 5 be fixed with a make up bed by the event hall but this comes with a fan only, and if we want an air condition, we need to rent the whole event haul and they can open the AC but the rate will be Php16,000 per night. The worst- They can only accommodate us the night of April 7, and we need to tend for ourselves and look for other accommodations for night April 8. At this point of time - we have been waiting for over 3 hrs already and kids are getting irritated due to hot weather, and not having a proper way to relax since we cant unload out luggages from the car and settle down properly. So again, we demanded a solution and said that this is not our problem and we have the proof of reservation and you have the confirmation from their coordinator Clark and our security deposit was transferred to the owner's account, we said that we are ok with the hall to be converted to a make up room bit we should not pay anything more than what the agreed rate of Php12,000 per night for the Banahan. Then, came the owner and said it's not their mistakes but the coordinator mistakes and we should speak to him not to them He said that the coordinator is not their employee so should deal with us. I told him, your coordinator or your agent may not be an employee, but the fact they speak and promote your resort to potential clients then they do represent your resort per se, plus the payment made were to your resorts account, and your employees here acknowledges the early conversation of our reservations being made at that time and as we speak they are coordinating with Clark. Due to lack of choice- we opted to just take the hall and the Urduha (7pax) just so we can settle down and at least have a bit of relaxing moment and worry about the next day and worst we may need to go and find another resort, but who are we kidding? at the height of the long weekend holiday?? we will have to go home and wasted the whole holiday. None of us get to enjoy anything, while the rest of us unpacked and goes to the hall and urduha, my cousin and I scoured the area and was lucky enough to find a an air conditioned hut in a nearby resort so 1/3 of grouo can transfer and we just have to worry the remaining 2/3, by the time we settled down at almost 4pm? the beach has gone low tide and nobody cant swim, except in a small pool that mainly where children swim. We just prep for dinner and eat by the cottage and have some drinks and salvage whatever we can from this disastrous experience, came the next day, my cousin and I are busy looking for a resort nearby where we can transfer the rest and managed to find additional nipa hut to accommodate us for the night. Now back to Punta Tierra Blanco, at this point no water at the beach as well- so nobody can swim so we end up just have to prepare for lunch - eat and check out again, and the audacity of Punta Tierra Blanco, ar around 11:30, they went for rounds in the rooms and cottages reminding us we need to vacate the room so they clean by 12pm as they have the next guest checking in‍‍ I told the lady- we are clearing the room

Never going back to this resort again. The place that we stayed at is crap nothing like the ones on…read moretheir FB page. The toilet very basic no toilet seat. The room that they called extension is just like a servants quarter. It has double deck bed the upper part creeks whenever my son goes up. The owner made us pay entrance fee when it's clearly said day rate/overnight. We stayed there for 3nights so that's an accommodation. Lots of hidden charges when you checked out so make sure you ask them first what is included on the price. The beach is not nice near the resort full of jelly fish around the area that's why they have nets. The only thing positive was the island hopping. Very expensive for the type of accommodations that they have. I am not going to recommend this place at all. I think Catanauan Cove is much better.

It's Matnog Please…read moreremember that this is in a very small fishing and port town in the province - - but it's the best in town!!! It has everything you need: bed, TV, AC, toilet, & shower. Our main concern was safety. Not once did we have concerns with our safety or our belongings. Without a doubt, it's probably the best that Matnog has to offer in lodging. Enjoy & remember this you're in the province & NOT Manila or Makati or BGC.