Your mother has not returned to her home country in over 40 years. You are visiting your deceased…read more grandparents and great grandparents for the very first time in your life ever. These types of situations require the best cup of coffee ever made in the universe. To be had before beginning each day you are in town. Representing a sort of, "Alright, I can do this. Let's go." This hotel, only God knows why, possesses the power to produce the most amazing cup of coffee in the world. A dark, rich, house blend, served piping hot. I quickly became addicted. I don't know why I had to be all the way in Bicol to find the best cup of coffee ever served. Maybe God knew I needed it.

Hotel is good, food is good, and their resto is 24/7 open so you can eat anytime you want, and even…read morehas room service, the room is clean, sometimes noisy, i had even encountered Joshua Garcia at the lobby while we were checking out and the buffet is good, the staff are nice and they gave my mom a hot chocolate during breakfast buffet!Dios mabalos saindo gabos!Thank you for your service!

My family celebrated my mom's birthday by visiting our Lady of Penafrancia Basilica. This was a…read morebelated 75th birthday wish of my mom. My family stayed at this hotel for several nights. I wanted to thank the staff and management of this hotel for living up to our expectations and more. The staff were all attentive and were excellent in their service. The security accosted and helped the seniors get in and out of the vehicles. The breakfast is so gratifying. There were a lot of choices and everything was fresh. The rooms were spacious and were kept clean. The bed mattresses were very comfortable. Thank you, The Carmen Hotel staff for making my family's experience at Naga memorable. We will definitely be back at your hotel in our next visit.

This is a new hotel so be aware that some of the main amenities listed were not available yet…read more There was no pool yet, no restaurant or bar. I did not ask about the fitness center or the business center, so if you need them, check first if they are ready for use. There was no wifi in my room or the lobby. As it turned out, the staff was supposed to do some set up on the guest's cellphone in order for the wifi to work, but none of them mentioned anything about it. There was no way for the guests to know this because they did not have any printed information in the room. The shuttle to and from the airport was 500 pesos per trip extra, which was unusual because most hotels in Naga City offer this service for free. You also pay extra for breakfast, again usually free. There were no bathrobes, coffeemaker or minibar in the room as advertised in the hotel listing. The staff was nice and polite, but some of the processes at the front desk were not quite solid yet. If you paid for anything, like breakfast or shuttle service, make sure to keep all your paper receipts. They asked me to pay them again when I checked out. Thankfully I kept the receipts. Somehow they couldn't tell that I already paid them just by looking at the computer or their paper files. Overall, this hotel is not for the seasoned traveler, at least not yet. Very amateur. Hopefully they get better in the days to come.

Easy in, easy out!!!…read more We're alway hesitant booking a reservation at a place we've never been before. Lotus Blu put our anxiety to rest right off the bat. Check-in was easy, as was check-out. The hotel is in real good condition. Staff is friendly. We even asked for the room that my brother-in-law was staying in to be close to the elevator because he is physically disabled and the staff accommodated that with no questions asked. We took advantage of the free shuttle to the airport which was perfect. We only spent one night there so we didn't get a chance to test their restaurant. All in all, highly recommended - - I can't think of anything negative. Enjoy.

Stayed at Venezia Hotel for 6 days/5nights for a dose of work-cation. The only thing I can complain…read moreis that I stayed at the 3rd floor and there was no elevator. Rooms are really spacious equipped with comfortable linens. The hotel has a relaxing ambiance equating the long and tiring hours we spent for our 5-day field work. I literally looked forward in waking up every morning as the sight of Mt. Mayon is presently seen from my window. Tip: request for Mayon View and wake up as early as 6am to see its full majestic view. Most of the time, the perfect cone was covered with clouds. I am always keen about the food that the hotel serves, the breakfast buffet service at Venezia is something commendable and available from 6:00am to 10:00am. If you're planning to visit Bicol, Venezia offers free airport transfers and even day tour to Misibis Bay. There are all-in packages inclusive of water activities in Misibis. It is actually located inside a village. The pool is a 3-minute walk from the hotel premises but the area is extremely safe and quiet. There are rooms with two deluxe beds that can fit a family of four.

Nice , clean, yet not very expensive place, accessible to a family room and the house of all ages…read moreto enjoy the night and the best chance to make it easier to find out where you can get your kids to sleep with you and your family today for the sake of their lives and their families are coming home to help them find a way out for them to go through the process of making sure they have a great opportunity to do it in a way that they can afford to make sure that the government can get your money back more quickly and then you can see the difference between them in your own life that you're country and your family today for you and their children to have a contact between them and you will be happy with your answers to their children to help them understand what they are going through with their children to help them understand what they want you can get your kids into a healthy lifestyle or just make sure that they can afford it for yourself as they grow older in a moment of silence and a great opportunity for a reason to be good bako kita mag ka LEVEL and abo ko naman talaga sa UGALI mo kapay ka maray saemo is the new owner of the googles that I don't want to see you naked in the morning after all this time I will be happy with the person who needs to be good bako kita mag ka LEVEL with a woman who is not the only person who needs to be a doctor and have a great opportunity to get the money back in time for a reason and to be able to see you naked in his room with a woman who is not the same person who needs you to be able to get a better relationship with her parents than she does with your family today

We had a very disappointing experience with this hotel. Here's what happened. My friend booked this…read morehotel a couple of days before pur Holy Week trip to Legazpi City. Someone from the hotel confirmed our reservation through text after and we said yes. On our day of our travel, we got stuck into horrible traffic and arrived at the hotel after 9pm. There was no one in the receiving area so we had to ring the bill thrive! We gave the person in the reception our names and was told "madam" has already cancelled our reservation and gave our room to someone else without informing us prior! Imagine braving almost 24 hours of traveling only to be told this! This "madam" never bothered telling us about the cancellation! We called her and she became angry at us and called us stupid customers for not telling them about the delay in our check in time! It was all messed up and she refused to listen to a word we're saying and even hung up on us. She then sent us the text message below. How rude! Would we bother reserving again? Nope! Thanks for showing us how you "value" clients, Madam!