Rang at 8pm on a Saturday and placed an order for collection. After attempting to order from one staff member who did not appear to speak English and who did not ask for a name or number I was passed to a second staff member who took my order and told us to collect in 20 minutes. My father drove to collect the order and after waiting 15 additional minutes before we were told the order had not been taken. A staff member called and asked me to repeat the order and then I was told they could do nothing, they were very busy and did not have the food but they could have the order ready in an hour. I said that was fine but could they deliver for free due to the inconvenience and I was told no they were too busy. The staff member I spoke to was rude and very unhelpful. I have ordered and eaten here on numerous occasions and it has been lovely but I will not be ordering again due to the poor staff attitude. Shame. An apology would have been appreciated and I would have waited the hour. read more