I needed to get my watch resized. I did a search for the nearest watch repair shop and saw Roberto's Jewelry. I saw it had a high rating so I was on my way. Carmen assisted me and adjusted my watch in less than 10 minutes. She was very cordial, helpful, knowledgeable and efficient. 5 stars for Roberto's Jewelry and Carmen's outstanding service. read more

They installed a watch battery in about 20 minutes. Quick turnaround and cheerful service.

Great customer service and great looking pieces to add to the collection with good prices. Will be coming back in the future.

Fair, great repairs. Felt comfortable inside. I had some gold I sold and felt like he gave me a fair price.

Went to get a bracelet cleaned & repaired. Roberto's team was amazing. They quoted me originally 5 days for the cleaning and repair and beat the quoted time with a 24 hour turn around time. Thank you!! read more

It takes excellent service for me to write a review on yelp. I had a pair of diamond earrings that were poking me in the back of my neck. Roberto shortened them an recommended a push on back but that was too short and I was afraid of losing them! When I dropped them off I was quoted that it would be over $100.00 to put them back to original. Needless to say I was bummed. But when I went to pick them up it was free! That's customer service and they have always taking excellent care of me I definitely recommend this business. read more

I took in a sterling silver Virgin Mary ring to get repaired. The medallion part had broken off and needed to be soldered back on. Nothing big, fancy or expensive, but it has a lot of sentimental value to me. They treated it like it was a fine piece of diamond jewelry and gave it back to me looking brand new! I could barely tell the soldering was there but it was SOLID and that medallion wasn't going ANYWHERE. They even polished it for me! Plus, they were reasonably priced and I love the location (close to my home and work)! I was so happy with their service! Thank you! I will definitely recommend and go back! read more

I received a pendant necklace from a good friend and wanted to inquire if I needed to clean or redip the chain, the lady informed me she would ask the jeweler. Upon receiving it, she told me it didn't need to be redipped but just cleaned. Very professional and will go back and refer more friends to their business. read more

I got my engagement ring resized here twice and they did the job and were quick with it. And they are very friendly. However, my ring was a rose gold ring (more on the rosy side) and I know rose gold can be tricky because there's many different shades. But, what I'm disappointed with is that they took away my original rose gold color. After the second time I got it resized, they made an error and made it yellow gold but also wasn't consistent because I could still see my original rose gold color on the prongs/top. So not only was it the wrong color, they didn't even dip the whole band all the way. and so when I took it back to correct it, they did... And sure it is THEIR rose gold however, it is not the same shade as my original ring. I even asked if they wanted to see a photo of the original color before they corrected it and they said no it should be fine. But I had a gut feeling it was not going to be fine. When I got it back, I did communicate my original band was more pink and they basically told me they couldn't do anything because that's the solution they use. So.. If they didn't have my original shade of rose gold, I just wish they told me they could not resize it then. Or, they could've communicated that resizing it WAS going to change the color. And I could've had the choice to still resize it at their business or go somewhere else. I wasn't expecting my color to change. Yes my ring is the correct size now and it is their version of rose gold but, it doesn't feel like my original ring anymore because the color is not the same. read more

Roberto's Jewelry - Top: my original ring, bottom left: yellow gold, bottom right: final correction - Jewelry Near Me - Chula Vista, California

I have always come here for jewelry either for myself or my girls. Service is great and best quality of jewelry. Repairs are algo done fast and precise. I have never had a problem. read more

It was my first time here, and I came in to have my ring repaired. One of the prongs had broken off, leaving the emerald jewel to come off as well. I took it here to get fixed, and it was! At first I was very happy with the results. Then only after a week of having my ring fixed, the same prong has broken again, only this time, the emerald is no where to be found. I'm deeply disappointed. read more

Roberto's Jewelry - The ring when I noticed the ring broke again and is missing the emerald. - Jewelry Near Me - Chula Vista, California

Trust worthy and great job when it comes to jewelry repair and modifications. He did a great job on my bracelet.

Took five of my watches that were out of battery and they finished the service within 10mins! Even adjusted the times to the correct format.

his son is handsome and thats my reason for leaving 5 stars I also like the hidden menu at the store ifykyk

Been into the shop a couple times. One watch battery and ring repair. Greeted as soon as we walked in. Super friendly, helpful and great prices. Highly recommended! read more

Recently moved to the area. This happened to be my local jewelry shop-I've stopped in to have a few things repaired/set. Customer service was always outstanding and priced very reasonably. Recently I bought a few pieces from them too and I am very happy with them! I'm very glad I found a good and reliable jewelry store so close to home! Highly recommended!!! read more

Roberto's Jewelry 10/10 customer satisfaction. I came in for the first time didn't know what to get and had a change of heart at the last second and Roberto helped me with no problems...great guy read more

So very helpful. Gave mr sound advice, quick service and didn't charge me for to earrings that he felt was a quick adjustment. Bringing all my jewelry, watch repair and battery replacements to him. Easy and convenient in the Bonita point shopping center. read more

I've been going to Robertos for years and I've gotten all my jewelry with them they have always taken care of me and my jewelry! Super professional they have no problem showing you different pieces and helping you find out which jewelry piece is perfect for you I will never go to a different jeweler! read more

Roberto's Jewelry - Best quality and customer service! - Jewelry Near Me - Chula Vista, California

If I could leave the most -0 I would. I found it a bit strange that they don't weigh your jewelry infront of you for fixing. But I trusted them since the owner or manager seemed pretty chill. I bought a necklace here and it broke. I took it here to get it fixed like 4 times already and it would always break days later. I took it again and once again it broke not even 3 days of having it. I come to realize they switched my necklace with a different one! When i went to confront them they obviously denied it. I was able to tell the difference from the weight and size and stamps. (I personally purchased my own scale once i started noticing my jewelry coming back different) My old necklace only had two stamps. This new one has 4 stamps. It's way thinner and longer. Mine use to be perfectly thick and short. Anyways after I got it back it broke again! Never took it here to fix again. Charging $40 is way too much especially since it keeps breaking with the slightest tug plus the sketchy switch of jewelry. I found an extremely amazing jeweler that charges $20 and does an amazing job my necklace hasn't broke since. My first mistake was not taking a picture of it before giving it to them for fixing. I use to like this place until this happened. I hope you guys take this review into consideration before coming here for fixing. read more

My parents have been long time customers of Robertos. They have a great selection of fine jewelry and are priced great. I wear my dainty necklace everyday. read more

Roberto, the owner of Roberto's Jewelry is the person to see if you're in Eastlake or Chula Vista and looking for a wedding ring or engagement ring. Lots of selection and some of the best prices and quality anywhere. He also carries some awesome high end watches too. Very honest and personable, highly recommended! read more

I needed the batteries changed in a couple watches, and he did it quickly and at a very good price. He's a friendly guy. I will definitely go back to him, and highly recommend him to anybody that needs some watch batteries replaced. I will also go to him for other jewelry services. read more

Great service but they moved. Their new address is 746 Otay Lakes Road Chula Vista Ca 91910 read more

What great customer service. Very knowledgeable, large selection and very competitive pricing. They will beat any online pricing

Roberto's is the place to go for all of your jewelry. I cannot explain everything he has done for me and my family. All of us go to him for our jewelry. Amazing prices and customer services. If you buy jewelry from him expect to be a part of his family because that's exactly how you feel every time you come back into his shop whether it be to get things cleaned or fixed, I have felt like a son to this guy! read more

Great Service!!!! All of the items I bought were great, the quality is spectacular. My mother and I described to the jeweler what were looking for and he found the perfect fit! All the items were at great prices. I've been wearing the jewelry I bought every day and I have received many complements. I highly recommend to stop by, you will find many presents for this season. read more

I love this place, I got my engagement ring resized and they were great and affordable! I dropped off my ring Tuesday afternoon and they had it ready Thursday evening and I'm so happy with my perfect fitting shiny ring! read more

Found exactly what my husband and I were looking for a jewelry piece to gift our son. Outstanding customer service and prices were lower than other jewelry stores we went to. Very happy with our purchase. Highly recommended. read more

I came to Roberto's to get new batteries for my watches. I asked for a discount and since I have multiple watches, he gave me one free. The service was very fast and professional. Thank you. read more

Perfect place to get a gift for anyone in the family, there was a fair variety great quality and amazing prices. I had looked in many places before this one and none had fully convinced me. They were very helpful when we needed an opinion very professional, very pleased. I feel like I walked away with a good quality gift, and I learned more than I thought about gold and diamonds. read more

Robertos Jewlery is the best! I bought my wife a gold necklace for Christmas and recieved excellent service while selecting the right one. They make you feel like your the most important customer in the world when you walk into their store. I will absolutely be back for any future jewlery purchases I make. read more

I'm not impressed with the jewelry and the prices are a little too inflated. I can find similar jewelry at Kohl's and at a better price. Sadly all they are concentrating on is selling you a ring. It didn't feel personal. One positive is that they do a pretty good deal with watch batteries if you receive their coupons. read more

I needed a new battery for a valuable watch and brought it here. It was replaced quickly and affordably. I plan to bring all of my future repairs here, and some gold jewelry I want to sell. read more

Amazing customer service and quality work. Roberto was a pleasure to work with and he went above and beyond what I excepted. He was able to duplicate my wedding band and the end result was outstanding. Plus it was at a great price. read more

Update: My husband and I bought both our wedding rings and my husband bought me an engagement ring from Roberto. I also had an old ring turned into a necklace for my daughter. Roberto helped my husband buy an engagement ring that would match the band I chose and it was the sweetest surprise. I ask a lot of questions and am quite particular and I never feel put off. Roberto has time for my questions and is willing to help understand the pros and cons of different choices. I am super happy with the customer service, the pricing, and will definitely be a customer for life. read more

I went to get a gifted watch resized. They were super friendly and quick. Took a few minutes and I was out. Thank you!