Saw that this had a low rating I want to change that we were there from July 26 until 31 August. My…read morehusband's birthday was on the 26th and that's where he spent his birthday evening. We were traveling in our RV and he had some issues that made him go to the emergency room over the course of over a month. He was in and out of the hospital in and out of emergency room, they did everything they could, and from my experience of working with my mother and father in their last days hands-on with hospitals, this place is top-notch the hospitalist Dr. English was very, very good the specialist they brought in were so knowledgeable and did above and beyond like instead of just saying I can't fix that. They'd say this is not something that I can do surgery on, but have them look at this this and this everybody went the extra mile. I felt so comfortable with the people I felt he was safe when I couldn't be there seriously, you have to look at the quality of care. These people like I said did the upmost they could for us with him going in and out of there I was truly happy that we had a safe place for him until we could get back to our home which is in Las Vegas. We had to fly our son out to drive the RV back because my husband is still in bad shape, but it wasn't because of the hospital didn't do something right they did everything right and we're very compassionate

never expected the most damaging part of my experience at Monument Health to be the way my concerns…read morewere handled afterward. I had the surgery with Monument Health Plastic Surgery, and the surgeon was Dr. Olga Schuth. I underwent a medically necessary breast reduction to relieve chronic neck and back pain. Before surgery, I made it clear that pain relief and function were my priority, and I consented to a free nipple graft if necessary to achieve an adequate reduction. After surgery, I discovered through my records that significantly less tissue was removed than what had been discussed and pre-authorized. I was never informed that the surgical plan had changed, and I continue to experience the same pain I sought surgery to relieve. What followed was a pattern of dismissal, poor communication, and documentation that did not accurately reflect my concerns or interactions with the surgical team. Questions about drains, pain relief, and the outcome were minimized or omitted from the record entirely. One of the most distressing moments occurred during a follow-up appointment where I was undressed, emotional, and trying to understand why the surgery had not achieved the intended medical goal. Instead of compassion or accountability, I felt dismissed, overwhelmed, and emotionally exposed while multiple members of the surgical team defended the outcome rather than addressing my concerns. The grievance letters I later received from Monument Health acknowledged that the surgical plan changed based on "clinical judgment," yet never addressed the core issue: whether I was informed of or consented to that change. The responses felt focused on defending the institution rather than understanding the patient experience or outcome. This experience has deeply affected my trust in the healthcare system. Patients deserve honest communication, accurate documentation, informed consent, and to be treated with dignity when they are vulnerable and seeking help.

My wife has been coming here for 12 years!! Everything is well maintained and clean, service is…read moreoutstanding. When my wife's health changed, they went out of their way to ensure she could still get everything she needed. When our kids need something done they have always been able to work then in without a long wait.

The manicure was very basic. Not what we expected for the price. The nail technician wasn't aware…read moreof current treatments. The positive was the massage chair that she was allowed to use after the manicure. Hoping for better with a future pedicure and massage.

the best moving company in the black hills area! friendly, fast, gentle with your itemsread more

Samsung washer/ dryer combo moved into the house! This 317 lb machine was no match for the Sam and…read moreMarcus duo! They carried this beast with grace and strength! They also moved a garden bed, mighty in size from the front of the house to the greenhouse!

Went in after testing positive for COVID while traveling far from home. They took me in without an…read moreappointment, and just 45-minutes later I was on my way to the pharmacy to pick up my free, government provided, Paxlovid prescription. The nurses and the doctor were all very nice and very thorough. Overall, the experience was quite good, especially given that I had COVID and no one ever made me feel like I was a worry to them. Since it was my first experience with COVID, I expected to be treated like a leper, but that didn't happen. It was a much more relaxed event, for which I'm quite thankful. I'm feeling better every day too.

Why doesn't anyone at Rapid City Medical Center answer the phone at 605-342-3280 or return one's…read morecall? I've been trying for more than six hours now and have left messages. No one returns your call. This is not very professional.

My physician is the absolute best I have ever had! Takes time to even personally call me! All the…read moreclinic staff are well trained and knowledgeable.

Very courteous, respectful of privacy and thorough. We have…read morebeen happy with our service.

I have known the Clinch family since 1987. My father was a chiropractor and a lot of my mothers…read morecousin so I grew up with chiropractic care. Dr. Patrick Clinch has a method of chiropractic that is not only gentle and effective, but it is also transforming if you follow the instructions that he has for you. His true heart is to get you healthy and therefore happy. He doesn't herd you in and herd you out like many offices, he spends time on you and your individual needs. He is a devout Christian man and would pray with you right in the office if you ask him to. That's how much he cares about you. Clinch Family Chiropractic is an absolute must for you. Everybody's physical body needs maintenance. Just like a car. You're not gonna run over a pothole and go to Jiffy Lube to get it realigned. You're going to go to the alignment shop. The greatest alignment shop in the Black Hills is Dr Patrick Clinch with Clinch Family Chiropractic. Well, I guess that "Clinch's it! "

After suffering four days with what I thought was a repeat of a sciatic nerve aggravation, I went…read moreto my regular health care team. Blood tests, Xrays and scans later, I was given a prescription for non-narcotic muscle relaxers and sent home. Two days later, I went to see Dr Clinch. After listening to my circumstance to include my pointing and demonstrations, he explained what he believed was happening with my ligatures. Then he laid me out, applied some pressure here and there, and suggested a couple of exercises. Follow-up appointment was made for three days later. I felt SO MUCH BETTER, I could not believe it. I thought better of dancing into his office just in case I might trip.He asked, "On a scale of 1 to 100, how does it feel?" I said; "80%, it is almost normal" He asked "Are you sure?" I just smiled and demonstrated my movements which were extremely different than my previous visit. He smiled! IF you have a stiffness, a mobility, or a joint problem, THIS is the man to see. He has ha gift and a knowledge beyond the many chiropractors I've visited over the years (I'm 64 BTW, retired veteran who had a very physically intense mission for years). Thanks Dr. Clinch!

I love my chiro team! Besides being extremely professional and great at what they do, Julie and Doc…read moremake you feel like family!! My whole family loves these guys and feels very comfortable around them. Doc's motto is, I don't fix your body, I allow it to fix itself. You are in good hands with these folks!

Michelle Wasson, CHAPA-C is my provider as well as the provider for my son and my significant…read moreother. For the record, she is NOT a nurse practitioner, nor is she a doctor or a physician. She is a PHYSICIAN ASSISTANT. The CHAPA-C actually stands for Certified Child Health Associate Physician Assistant. What this means is that she actually went through extra training/testing for the child health associate piece. She was a nurse first and still caries the compassion and empathy of a nurse with her into her practice. She has over 18 years experience as a Physician Assistant, I believe. Although some would like you to believe that it is as easy as paying $450 and taking a test, it's not. PA's and NP's have to go through rigorous education programs and hundreds of hours of clinical rotations. Once they achieve their degree and certification, they have to do so many hours of continuing education every year and PA's have to retake their exam every few years. Besides all of that technical information, Michelle's bedside manner is unlike any other. When she is in the room with you, you know that you matter. She takes the time to listen to you and to your concerns. She makes sure that you are in agreement with whatever is going to happen whether it is lab work, x-rays or something else. She includes you in the plan and genuinely listens to your input. She tries to find ways to get you medications as cheap as possible and is very knowledgable regarding community resources and financial assistance. I trust her more than I've trusted any other provider and I'm so happy that she sees my whole family.

It didn't feel like a medical facility. Restrooms are old and dirty and staff seems to be not too…read morequalified. It felt like a place that hires staff that better facilities would refuse.

My daughter is here for a check up. A SIMPLE CHECK UP because her employers uses this…read moreorganization. After 2 hours and one lab draw the check up is still not complete. I could chisel a SOAP note on an internal patient using the broken rock hammer from Shawshank in granite faster. Avoid going here! Small update. Moving into 3rd hour and we've completed her BP and an EKG. Hoping we can get the one lab drawn done before tomorrow. Pathetic!

have gone to the medical arts clinic for 50 years. Today I was treated like a piece of crap from…read moretwo of the receptionist and a nurse named Presley I am going to go to another doctor and will never return to that place again. Dr. Toyoda is my doctor she didn't even send over the medication that I needed and she didn't even document it in my notes of my visit. I specifically told her I would not go see a certain ENT doctor and that's who she sent my referral over to. This place has turned into a joke