I scheduled an appointment today for my other dog and was refused service due to my previous honest…read morereview. Rather than addressing my concerns or attempting to discuss the situation, Dr. Karanveer Mann sent his technician to inform me that "he's not comfortable seeing me." This response is disappointing on multiple levels. First, refusing service to a client for leaving a fair review raises serious questions about how feedback is handled at this practice. Second, the lack of direct communication shows poor customer service and unprofessional conflict resolution. I also believes this demonstrates his character over all. If my previous review contained inaccuracies, I would have welcomed a conversation to address them. I would have even removed the review as part as an agreed resolution. Instead, I was dismissed without any attempt at dialogue. This experience has only reinforced my original concerns about the practice's approach to client relationships. On a personal level - look Dr. Mann, you need to humble yourself and although I might not look like it, I'm sure I earn more money than you as an engineer of 15+ years without the doctorate degree and your attitude that comes along with it. I'm looking forward to establishing a relationship with a new local vet and it's a pity Dr Chahal turned this great business over to you.

My gratitude to Dr.Mann and his wonderful staff, not only saved my companion Leo"s life, but his…read morecompassion and genuine care for our family pets unparalleled, and for that thank you. know that I will always will be grateful , your kindness and care for our family members goes a long way, Thank you again and please continue your journey, we all need more people like you in this world. Leo is wiggling his tail, he knows you are in my thoughts. Sergio Orduna

I would not recommend this hospital. They seem more interested in greed than pet care. They tried…read moreto bill me $250 just for a doctor to return a phone call for advice. Now, they are refusing to refill flea medicine--even though the box doesn't expire until April 2026--insisting on a paid visit first. It feels like they are out to get every dime they can. Avoid this place if you want a vet that actually cares about your pets.

Maybe this office was good at some point but that is not the present state. They are more worried…read moreabout selling food and other products than caring for your pet. One doctor has no patience or skill with pets. The other one is always out of the office. I thought a smaller office would give more personalized care but is worse than a chain. Seems like the owner is on their way out and letting the business go down. Too bad at the expense of clients' welfare.

I highly recommend Country Care Animal Clinic. I have 2…read moreelderly cats who I wasn't sure were ready to cross over and unable to take them into their clinic. Shilo Bath and her assistant came out to my house after 5 and gave both cats an exam. Shilo determined they weren't ready to say goodbye and made a few suggestions to their diet. The end result is I am happy to have every day with them and appreciate the kind and professional care from Shilo and her assistant. They are close in PENNGROVE!

This place has now become our family's vet. Both my cat and dog have been seen here, and now my…read moresister brings her cat from Larkspur. I trust them and they don't ever make me feel like they're money gouging. There have been some small emergencies and they always make time to respond via text or to get us in last minute. I love them!

There are not enough positive things to say about this facility. The people who work here are in…read moreequal measure kind, upbeat and extremely knowledgeable. I met them when I was seeking compassionate palliative care for my chihuahua after receiving a serious cancer diagnosis for her along with difficult choices and a poor prognosis. Instead of palliative care, they provided life-saving care for her. Three years later, she is thriving and continues to be well-loved and cared for by the Wise and Wonderful staff. They are absolutely fantastic.

My husband and I recently moved to Santa Rosa from the city and had to find a new vet for our two…read moredogs. After reviewing all our options we settled on W&W. The vet tech was great and so was the veterinarian. They were kind, gentle, and very accommodating to our two anxious pets.

Rarely Have I Met a Veterinarian as Knowledgeable and Caring as Dr. Fichtenberg, Supported by Such…read morea Wonderful Staff. I am most grateful.

Professional and patient. My Rottweiler has a reputation for not being a good patient but with calm…read moreand gentleness they were able to give my dog a thorough exam

Another awesome experience at VCA North Park yesterday…read more I am taking care of someone else's dog for a while and even though he is not their patient, Barbara Crouch went to a lot of trouble to fit us in to their already crowded day at a minute's notice. Dr. Courtney Wong was thorough, kind, inquisitive and patient. She gave us so much time and care. Her assistant, Amy, was kind and caring. Pippin got the care he needed, just when he needed it. That's pretty special given the current shortage of veterinarians. I am most grateful to the VCA North Park team for their kindness and professionalism and their dedication to our pets' welfare.

Wonderful caring staff dedicated to the wellbeing of your pet. Empathetic and sensitive at the end…read morerespecting the loving bond between the two and four legged members of my family.

Dr Leavey is one of the most compassionate wonder doctors you will ever find.read more

Dr. Leavey is great with my dog Diesel. He can be a handfull as he is a cattle dog but Dr. Leavey…read moreis very patient with him and explains everything in detail. She is great!

Can't say enough about this clinic. Our dogs have been treated here all their lives, and every doc…read moreis stellar. Dr. Kristensen has been above and beyond for us lately, reaching out to us consistently to follow-up and consult on a complex and frightening situation. If you want top-shelf care for your pets, this clinic is all that.

This place has a lot of goodwill because of the sign and past vets who have worked here, but after…read moregoing here for over a decade, I'm switching vets. It cost me $564 to have them do two exams on my two cats, one set of shots, and flea medication. This is much higher than any vet I've used in the area. On top of that, this bill is after fending off constant upselling on the part of the vet. She couldn't tell me what was wrong with my elderly cat because, despite a $90+ exam, she needed to do a full panel of blood work to even guess why the cat is acting a little low-energy (he's 17 years old). Despite being unable to diagnose anything with my cat, she suggested I get him a monthly shot that "some people" feel helps elderly animals with arthritis. When she told me that, I watched her write $170 on my chart, as if she was calculating how much money she could get from these shots every month. Also, she said she couldn't tell for sure if the cat has arthritis or not. Likewise, when she learned my younger cat's vaccines were out of date, she told me she would have to start the whole thing over and that I would have to take the cat in AGAIN in 6 weeks for boosters. When I pushed back on this, she dropped it and gave the cat his shots. This isn't the first time she has done this. When my cat had an abscess in the past, she used it as an excuse to send me home with bags of medications, bandages, a cat collar... all for a fairly routine and not serious injury. It truly feels like a car salesman trying to add expensive seat warmers or stereo upgrades I don't want. It makes it so I can't trust anything she says. I was also shamed by this woman. She scolded me repeatedly for letting vaccines lapse and not coming to see her sooner, even though the last few years have been really hard on my family (unemployment, deaths in the family etc) and bringing healthy cats into the vet wasn't a priority. Here I was trying to catch up on the lapse and I was told how negligent I am as a pet owner. She also discovered one of my cats had a flea and acted like it was the most disgusting thing she'd ever seen and told me *three times* how I was going to have to clean my whole house. She was in the middle of telling my how quickly fleas breed before I asked her to please stop. It was way over the top and felt designed to make me feel like a filthy person because the cat had a flea. This is ironic because the office is feeling really dingy these days. There was also a toxic atmosphere between this vet and her underlings, and they passive-aggressively bickered in front of me. The assistant also gripped my cat in such an uncomfortable, harsh way during the exam that I intervened and told her I would hold the cat instead. It wasn't hurting the cat, but it was intrusive and was adding stress to an already upsetting situation for the animal. Overall I think this is a vet to avoid.