I have nothing but gratitude and praise for this place. I…read moretook my dog, Ruthie, there this week because something seemed "off" with her, and I was concerned that she might have a UTI. We waited only about an hour to be seen--we were lucky that they weren't too busy. The veterinarian on duty, Dr. Robin Schaffner, was thorough and painstaking. She recommended blood and urine tests and suggested waiting for the results before deciding on the next course of action. I really appreciated that she didn't prescribe medication "just in case." She took the time to find out what was actually going on before treating Ruthie. A big shout-out to the veterinary technician, Alayna, who showered my nervous-wreck-of-a-dog with love and kindness. Ruthie was clearly much more comfortable because of the care and reassurance she received from her. Dr. Schaffner followed up with us the next day when the bloodwork results came back, which I very much appreciated. The charges were also very fair. I know some people complain about the examination fee being taken up front, but I suspect this has become necessary for the clinic. Veterinary care is expensive to provide, and veterinarians and veterinary technicians certainly don't go into this profession for the money. I'm simply grateful to have a place where my dog is treated with such care, compassion, and professionalism. Thank you, Dr. Schaffner, Alayna, and everyone there who took such good care of Ruthie.

I can't say enough wonderful things about VCA Animal Care Center in Rohnert Park and the…read moreexceptional care my Bengal cat, Taz, received. We brought Taz in after he was bitten by a dog, and as stressful as the situation was, the team immediately made us feel like he was in the best hands. Bengals can be intimidating if you've never worked with one before. Taz has a very loud growl, and his meow sounds like he's ready to attack, but he's actually a sweetheart. Because of that, I'm always a little nervous about how people will react to him. Jacob was absolutely amazing. He worked seamlessly alongside the veterinarian, and together they made an incredible team. I was especially impressed with how calm, patient, and confident he was while helping treat Taz's injuries. When it came time to clip and clean the area around the dog bite, Jacob worked with me to keep Taz calm, and together we were actually able to get everything done without having to sedate him. That was huge for us because Taz has always had a very difficult reaction to sedation. Jacob's gentle handling and compassionate approach made all the difference. From the moment we arrived until we left, Jacob was attentive, kind, and genuinely invested in Taz's well-being. He made sure we had everything we needed, checked in on us throughout the visit, and gave Taz plenty of extra pets and reassurance. The thing that impressed me the most is that after roughly ten visits over the years, Jacob is the first person Taz has ever truly liked. If you've ever owned a Bengal, you know that's saying something! Thank you to the entire team at VCA Animal Care Center, and especially to Jacob, for turning an incredibly stressful emergency into such a positive experience. Your compassion, professionalism, and dedication to both pets and their owners do not go unnoticed. Jacob is an incredible asset to your hospital, and we are so grateful for the care he gave Taz.

I scheduled an appointment today for my other dog and was refused service due to my previous honest…read morereview. Rather than addressing my concerns or attempting to discuss the situation, Dr. Karanveer Mann sent his technician to inform me that "he's not comfortable seeing me." This response is disappointing on multiple levels. First, refusing service to a client for leaving a fair review raises serious questions about how feedback is handled at this practice. Second, the lack of direct communication shows poor customer service and unprofessional conflict resolution. I also believes this demonstrates his character over all. If my previous review contained inaccuracies, I would have welcomed a conversation to address them. I would have even removed the review as part as an agreed resolution. Instead, I was dismissed without any attempt at dialogue. This experience has only reinforced my original concerns about the practice's approach to client relationships. On a personal level - look Dr. Mann, you need to humble yourself and although I might not look like it, I'm sure I earn more money than you as an engineer of 15+ years without the doctorate degree and your attitude that comes along with it. I'm looking forward to establishing a relationship with a new local vet and it's a pity Dr Chahal turned this great business over to you.

My gratitude to Dr.Mann and his wonderful staff, not only saved my companion Leo"s life, but his…read morecompassion and genuine care for our family pets unparalleled, and for that thank you. know that I will always will be grateful , your kindness and care for our family members goes a long way, Thank you again and please continue your journey, we all need more people like you in this world. Leo is wiggling his tail, he knows you are in my thoughts. Sergio Orduna

I would not recommend this hospital. They seem more interested in greed than pet care. They tried…read moreto bill me $250 just for a doctor to return a phone call for advice. Now, they are refusing to refill flea medicine--even though the box doesn't expire until April 2026--insisting on a paid visit first. It feels like they are out to get every dime they can. Avoid this place if you want a vet that actually cares about your pets.

Maybe this office was good at some point but that is not the present state. They are more worried…read moreabout selling food and other products than caring for your pet. One doctor has no patience or skill with pets. The other one is always out of the office. I thought a smaller office would give more personalized care but is worse than a chain. Seems like the owner is on their way out and letting the business go down. Too bad at the expense of clients' welfare.

I highly recommend Country Care Animal Clinic. I have 2…read moreelderly cats who I wasn't sure were ready to cross over and unable to take them into their clinic. Shilo Bath and her assistant came out to my house after 5 and gave both cats an exam. Shilo determined they weren't ready to say goodbye and made a few suggestions to their diet. The end result is I am happy to have every day with them and appreciate the kind and professional care from Shilo and her assistant. They are close in PENNGROVE!

Best veterinary clinic I've ever been a client of. Very knowledgeable and kind. They are not pushy…read more You can tell everyone really cares about your pet. Dr. Wood has always been very personable and I love how he explains everything for us to understand.

My husband and I recently moved to Santa Rosa from the city and had to find a new vet for our two…read moredogs. After reviewing all our options we settled on W&W. The vet tech was great and so was the veterinarian. They were kind, gentle, and very accommodating to our two anxious pets.

A vet came to our house who is associated with this clinic; he sees pets that can't come in to the…read moreclinic for various reasons. In this case it was my very skittish rescue fat cat. Her name is Fur Elise but my son calls her "Fur Obese". The vet came with a truckload of vet stuff; he spent a good half hour with me before coming in to the house, talking about the cat issues and giving her a pill sedative so that he could examine her. He managed to corral her safely, wrap her in a cat blanket with a secure closure, and gave her an exam. He prescribed her some medications and gave me advice on feeding portions and types of cat food to consider. Very grateful for his thorough discussion with me. My cat is fine now, no longer vomitting, and has lost a little blubber.

Staff is very kind and patient. Always taking the time to answer my 50 questions, explaining…read moreverything thoroughly.

Rarely Have I Met a Veterinarian as Knowledgeable and Caring as Dr. Fichtenberg, Supported by Such…read morea Wonderful Staff. I am most grateful.

This is not a slam on the local staff at VCA North Park, but I am hoping that my review will make…read moreit to someone at their corporate office. As long-time VCA customers, it is maddening to call for an appointment, only to hear that they are booked out for the entire month ahead. There are also no doctors working in the office today, which happens to be a weekday where one would expect at LEAST one doctor to be on duty. Our need today was to get a refill for a prescription steroid medicine for a cat that was seen for that issue in the past. This would normally be an easy thing to work around within a few days, even without an appointment, but the prior doctor had put instructions that this 11 year old cat, who has had these allergies his entire life, needed to be seen again in office prior to any refills being given. On top of being booked out for an entire month, and not being able to provide even a prescription for a short course until the cat can be seen, this particular veterinarian has left the practice. As mentioned previously, this is not a reflection on the hard-working local staff, but on VCA Corporate as a whole. VCA North Park, I have been told by the front desk, is short on veterinarians, so there are AT LEAST TWO DAYS A WEEK when there are no veterinarians on duty. VCA is a big enough corporation with many locations that they should be able to staff properly, even if they have to assign a doctor from another office. I do not see how VCA North Park can stay in business running things this way. On a positive note, VCA North Park was able to squeeze us in for an appointment two weeks ago (different cat who had been vomiting). Dr. Powers examined our cat, Samson, and recommended a special diet, which we have put him on and has been effective. Dr. Powers even provided an e-mail that she can check when she works (on Tuesdays), for status updates on Samson. Another VCA veterinarian, Dr. Leavey (who we have seen for years), provided a written prescription for the special when we ran out of what we purchased there. Veterinarians don't choose their vocations for reasons other than that they want to help animals. But it is ridiculous from a business standpoint to make customers wait a month because the corporation cannot keep the business staffed. From a pet standpoint, having to wait a month just to get a prescription -- or go to the busy (and expensive)?VCA Animal Care Center/Emergency Vet, as was suggested by VCA North Park, seems like incredibly bad service. I hope that VCA Corporate can run some numbers and see how many dollars they are losing doing business this way, and make staffing vets a priority. Meanwhile, our cat with the skin allergy suffers.

Another awesome experience at VCA North Park yesterday…read more I am taking care of someone else's dog for a while and even though he is not their patient, Barbara Crouch went to a lot of trouble to fit us in to their already crowded day at a minute's notice. Dr. Courtney Wong was thorough, kind, inquisitive and patient. She gave us so much time and care. Her assistant, Amy, was kind and caring. Pippin got the care he needed, just when he needed it. That's pretty special given the current shortage of veterinarians. I am most grateful to the VCA North Park team for their kindness and professionalism and their dedication to our pets' welfare.

Dr Leavey is one of the most compassionate wonder doctors you will ever find.read more

Dr. Leavey is great with my dog Diesel. He can be a handfull as he is a cattle dog but Dr. Leavey…read moreis very patient with him and explains everything in detail. She is great!

Can't say enough about this clinic. Our dogs have been treated here all their lives, and every doc…read moreis stellar. Dr. Kristensen has been above and beyond for us lately, reaching out to us consistently to follow-up and consult on a complex and frightening situation. If you want top-shelf care for your pets, this clinic is all that.

This place has a lot of goodwill because of the sign and past vets who have worked here, but after…read moregoing here for over a decade, I'm switching vets. It cost me $564 to have them do two exams on my two cats, one set of shots, and flea medication. This is much higher than any vet I've used in the area. On top of that, this bill is after fending off constant upselling on the part of the vet. She couldn't tell me what was wrong with my elderly cat because, despite a $90+ exam, she needed to do a full panel of blood work to even guess why the cat is acting a little low-energy (he's 17 years old). Despite being unable to diagnose anything with my cat, she suggested I get him a monthly shot that "some people" feel helps elderly animals with arthritis. When she told me that, I watched her write $170 on my chart, as if she was calculating how much money she could get from these shots every month. Also, she said she couldn't tell for sure if the cat has arthritis or not. Likewise, when she learned my younger cat's vaccines were out of date, she told me she would have to start the whole thing over and that I would have to take the cat in AGAIN in 6 weeks for boosters. When I pushed back on this, she dropped it and gave the cat his shots. This isn't the first time she has done this. When my cat had an abscess in the past, she used it as an excuse to send me home with bags of medications, bandages, a cat collar... all for a fairly routine and not serious injury. It truly feels like a car salesman trying to add expensive seat warmers or stereo upgrades I don't want. It makes it so I can't trust anything she says. I was also shamed by this woman. She scolded me repeatedly for letting vaccines lapse and not coming to see her sooner, even though the last few years have been really hard on my family (unemployment, deaths in the family etc) and bringing healthy cats into the vet wasn't a priority. Here I was trying to catch up on the lapse and I was told how negligent I am as a pet owner. She also discovered one of my cats had a flea and acted like it was the most disgusting thing she'd ever seen and told me *three times* how I was going to have to clean my whole house. She was in the middle of telling my how quickly fleas breed before I asked her to please stop. It was way over the top and felt designed to make me feel like a filthy person because the cat had a flea. This is ironic because the office is feeling really dingy these days. There was also a toxic atmosphere between this vet and her underlings, and they passive-aggressively bickered in front of me. The assistant also gripped my cat in such an uncomfortable, harsh way during the exam that I intervened and told her I would hold the cat instead. It wasn't hurting the cat, but it was intrusive and was adding stress to an already upsetting situation for the animal. Overall I think this is a vet to avoid.

Dr. Stephanie is a very caring, gentle and compassionate veterinarian. When our dog needed to…read morecross the Rainbow Bridge, having her come to the house helped make a very difficult day easier to say a gentle and painless goodbye to our fur baby. She thoroughly explained everything that would take place, and didn't rush the process, giving me quiet time with my dog as he drifted away to sleep. Highly recommend this very kind and caring doctor!!

Dr. Stephanie was great. She was upfront with all the costs. When it came time to say goodbye to…read moreour sweet Zoe, Dr. Stephanie was able to come out the next day. She was very professional and compassionate. She explained the process while being empathetic. I would definitely recommend Dr. Stephanie.