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Robert Flores, M.D

3.0 (6 reviews)
Closed • 8:30 am - 12:00 pm

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I don't know what happening at Optum but they're becoming impossible to deal with. My dermatologist…read moresuddenly became unavailable (won't take Optum anymore)--rather than informing me, they waited until I needed an Rx refill and called the office to get it. Shockingly, if you look up providers on the Optum website, they're still listed which, to my mind, is inexcusable. The next Dr I called was listed as being in an Optum office that's 3 miles from my house. I was curtly informed that that office no longer does dermatology. I was offered one office that was 12 miles from my home and another that was 35 miles from my home. I called the 12 mi facility and they said they couldn't see me without a referral. Well, the referral should have been on file since I've been seeing the other guy for a few years now. At this point I asked to speak with a supervisor. Sorry, they're all in a meeting. I said I'd wait. Fifteen minutes later, the rep informed that they could deliver a message but couldn't wait any longer. In the meantime, I'm out of a medication. Again, inexcusable. It feels very much like the accountants have taken over because their service is no longer patient centric. As much as I like my PCP, I may have to change. Optum has become an obstacle to my good health.

I was scared for my first pregnancy. I didn't know what to expect and what to do. I kept coming and…read moreNP Donna put me at so much ease. Me and my fiance loved coming to see her. She was lighthearted and really friendly. When we found out that she wasn't going to be our delivery nurse, we were honestly so devastated. Then we were so nervous meeting our delivery doctor. We were scared to get attached to the doctor because there's a strong possibility that we wouldn't get them while I was in labor. I can say with absolute confidence we absolutely love Dr. Averill. She put all my fears and worries to rest. She kept keeping tabs on me seeing how far along I was. My baby was stuck and I got a fever and I had to get an emergency c-section. She was off and she came back to perform my c-section. She didn't have to come back to do my procedure, but she did and that's how dedicated she was. If I have another baby she is for sure going to be my doctor!

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Optum-Mission Hills - The building

The building

Optum-Mission Hills - My visible rash that no one cared for.

My visible rash that no one cared for.

Optum-Mission Hills

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Robert Flores, M.D - familydr - Updated May 2026

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