Would not recommend. Meeting with the PA was excellent- she reviewed my medical records, spent…read moreadequate time both understanding my orthopedic needs and defining a path forward. Since surgery was required I was to meet with the surgeon. First appt- after arriving early per the office's request, I wanted long after my scheduled appt time and finally had to leave as the surgeon never showed up. Rescheduled my appt for 2 weeks out and received a message that the surgeon had a meeting to attend and she would not make my appointment and they needed to reschedule. I understand things come up but this office has no concern for their patients time, no empathy or regard that their patients also have lives outside of the ortho office! I'd suggest you find another physician that cares about you and your time! (For what it's worth, this seems to be a pretty common thread here! A little communication would go a long way!!)

Dr Landon Hall performed a total knee replacement March 2025 which has totally ruined my life. Dr…read more Hall ignored the reports from physical therapy stating I was not progressing as I should; stating they were "hitting a hard stop." By ignoring the reports from PT the opportunity for a manipulation was lost. Went and saw surgeon at Wake Forest today to learn there is no hope of improvement. Prior to surgery I was on 1 medication since surgery l am on muscle relaxers and pain meds for constant pain and spasms, 2 antidepressants, medication for sleep and medication for an ulcer due to all the NSAIDS and other meds. Worst decision of my life. Crippled at 54!

If Cappiello is gone, that would help. He was abusive and wholly ineffective. I had been injured at…read morework. I had to find another doctor who quickly helped me and enabled me to return to work.

( Emerge Ortho) Walked in around 11:20 and was told that there were seven "walk-in's" in front…read moreof me. I decided to make an appointment instead and she asked "what body part?" and I told her my hip, then she told me the first available appt was in 16 days! so I opted to wait.... And I waited...and waited. I watched an older gentleman walked in 45 mins or an hour after me and heard him being told that there were 15 people in front of him, yet he was called 20 minutes before me!!! Then I watched more and more people get called that came long after me...and I kept approaching the desk and they would say "you're next, they're preparing your room" and then they'd call another person that came in an hour after me, and then another and another. First I was told there was only two doctors, then that there were surgeons and they had to see certain (walk in?) clients and then they said there were 12 doctors?! After being in there for 2 hours freezing to death in their ice cold waiting room shivering uncontrollably, I truly started to lose it and they finally took me back! I don't know if I was bumped intentionally or what, but things are not run fairly there. I love Dr. Gabarino, and I would give him five stars, but their "call system" is an unfair mess and almost traumatizing! After finally getting out of there 2 1/2 hours later, a lady exiting at the same time as me, had exactly the same experience as me. She was also a walk-in and saw people get called that had arrived as a walk-in looooong after she had been there and seemed be getting bumped, while she was frozen to bone in their waiting room wondering why she had not been called. I used to love this Clinic, but this was truly a miserable experience. No, don't ever go as a walk in. Make an appt or don't go at all.

Dr. Hankley suggested that I see Dr. Karegeannes regarding a hip replacement. His assistant stated…read morethat being a hip doctor, he could perform my hip injection during the visit. That was incorrect. The appointment to talk about a future hip replacement went well otherwise. I have attempted to get an appointment to see Dr. Hankley for that hip injection. Dr. Karegeannes is preventing me from seeing Dr. Hankley unless I make appointments with him, allowing him to collect insurance payments and co-pays. Imagine a doctor preventing you from seeing your doctor unless you see them and pay them first! The practice is investigating and I'm contacting the NC AG office as well.

I should have written this long ago, but with time and the fact that my hip is now no longer a…read moreproblem, "now" seems appropriate. The best thing about this doc is his professionalism and demeanor. He's gentle, very smart, and I have an overwhelming sense of confidence in his knowledge and skill that appointments are pleasant instead of nerve wracking as with other docs I see. I'm 76 years old and a former ICU RN for 33 years. I know competence when I see it, and Dr. Karegeannes is as competent as you can get. He treats me medically with injections for my knee pain, and with his guidance I feel I will outlive any need for knee replacement. I'm as grateful and I can be.

Largely impersonal and bureaucratic. Docs don't reply to messages sent via patient portal. Extreme…read morepain means nothing to the medical staff. All parts of the building are also cold. Zero eye contact from reception staff. The one good thing is their urgent care clinic

I posted an earlier review. I was undecided because I continue to get worse and suffer more pain…read more But when I returned for my second appointment, I was scheduled for an MRI the next morning and results were received by 3:00. I'm very pleased with the staff. When I came randomly yelping in pain, the staff were kind and tried to help. The star is missing because I was still in excruciating pain when I got home. He told me to go to the ER but I was in too much pain to wait for hours in the ER waiting room. I went home took much aspirin and meloxicam that it was not healthy, but I was desperate and had to calm it down.

As a competitive handball player, I've gotten to know a lot of orthopedic surgeons over the years…read more These guys are top notch. Drs. Jansen and Hedrick have done great things for me. Their office staff is on top of everything. Calls, follow up, scheduling, without fail. Just getting over my last surgical repair, they fully understand what I'm going through and have made excellent recommendations. As long as I'm still on the handball court, I'll keep them on speed-dial!

I called for an appointment using the main office number and the receptionist was just plain rude…read more When I was confused by the question, and asked her to repeat, she was irritated. Really??? I said "thank you" and she didn't even reply or say "good-bye". Unbelievable!

Dr Kersten was very professional with a great sense of humor. He listened to what was bothering me…read moreand gave me injections in my shoulders. Painless and sent me for therapy which I have wanted to do since last April. Thanks doc. Your awesome.

From the owner: Double board-certified in orthopedic surgery and orthopedic sports medicine, Andrew Kersten, MD,…read moreprovides individualized care to athletes of all ages. He specializes in disorders of the shoulder, knee, and elbow, but cares for the full spectrum of orthopedic issues at his private practice in Asheville and Hendersonville, North Carolina. Dr. Kersten enjoys working with his patients to formulate the best treatment plan to achieve their unique goals. He performs the most advanced procedures available, including minimally invasive arthroscopic surgery and computer-assisted shoulder and knee replacements. He also provides a full range of nonsurgical options, like platelet-rich plasma (PRP) injections. After completing his undergraduate education at Purdue University in West Lafayette, Indiana, Dr. Kersten earned his medical degree at the Indiana University School of Medicine in Indianapolis. He went on to complete his residency in orthopedic surgery at Beaumont Hospital in Royal Oak, Michigan, one of the top-ranked hospitals in the country. Dr. Kersten then finished a one-year fellowship in arthroscopy and sports medicine at San Diego Sports Medicine & Orthopaedic Center, where he trained under leaders in the field, including Dr. Jim Esch, the "father of shoulder arthroscopy." During his fellowship training, Dr. Kersten worked with the San Diego Padres baseball team and San Diego State University football and soccer teams.   In addition to treating patients, Dr...

Great doctor really takes great care of any othopedic problem and also donates a huge amount of his…read moretime at the local school for sports injurys

Looks like DePaolo got a more reasonable and empathetic presence in the accounting office. It took…read moreweeks of stress and wrangling, but I received an apology and the $500 bill was dropped.

Doctor DePaolo and his team are Fabulous ! Very Caring , professional , and…read moreknowledgeable team. Doctor Depaolo done a total right hip replacement on Oct. 4 , 2022 and I have done great ! I could not be more pleased or happy with my results and with Doctor Depaolo and his entire team. I have healed very quickly and I am getting my life back! I am able to walk without pain and limping ! I highly recommend Doctor Depaolo ! He and his team are also very friendly and approachable !