Every review on this towing company has an accurate story to what will happen to your car. I was directed this towing company this morning. 7am: They released to dispatch for me. Towing would arrive in 45 min 8am: Called them again to confirm and they never picked up. 820am: Called again to find out that the 1st tow truck had issues that were not communicated to ME and then they said 20 more minutes. ****** 840am: I called the tow truck guy and he never picked up 845am: Tow truck guy picked up he said in 45 minutes he would arrive. 930am: Never showed up, so I canceled it. Then he showed up after. Find another tow truck company that's reliable. Save yourself a headache. This is in a Sunday morning no traffic in Houston. Imagine during rush hour or the work hours. read more

Shittiest services ever for towing. Waited 3 hours and no one came, customer service not responding and hanging up the phone.

My car was sitting for a hour waiting for roadnet to show and fix a flat tire, there all foreigners there really hard of hearing, horrible customer service and after being 45 minutes late they had told me after 7 times calling them that the provider was down the street huge lie, so I waited another 15-20 minutes and the guy on the other line was very rude and gave me another huge lie I'm rating 0 stars if I can go backwards in ratings I definitely would. read more

I wish I could give zero stars. These guys changed their name to Timewise Corporation and they're still crappy as previous reviews state. They "lost" my ticket and don't answer their phine I'm actually more upset with Honda roadside assistance and Nationwide for using these jokers. read more

Great towing company to use if you enjoy sitting on the side of the road for 5 hours for them to cancel your dispatch without telling you or the insurance company. Awesome jobs guys read more

The insurance provided a 1 to 1 1/2 hour pickup by Roadnet at 281-568-9500. They indicated that Suhaib Batainah would be the driver. I waited the 1 1/2 hours before calling the number that was provided (281-568-9500). A very rude man answered, and explained the driver was 30 minutes away. I waited more than 45 minutes and they never showed up. read more

I don't know why they have so many bad reviews. I'm very thankful for their service. The tow truck driver showed up earlier than expected. My insurance company sent them. No complaints from me. read more

This company is a SCAM. If your insurance provider sets you up for roadside assistances with them.. Cancel that shit and ask for another provider.. They are fraud company and their new name is Timewise Corporation.. read more

Waited for 4 hours and had to cancel the request. I was told that the driver was close by and eventually I was fulled around and had to deal with unprofessional, unorganized service. read more

The tow truck driver was a no show. They were dispatched through my insurance and I waited an hour and a half. I called to see the ETA and they said the driver won't be coming and to call my insurance company. read more

You will be told someone is on their way, wait 10-15 minutes repeatedly. Do yourself and request another company now. They may not exist at all. read more

Unfortunately, 1 is the lowest I can give as part of a review. Company has no concept of time and service.

My car needed a tow and roadside assistance assigned me this company. I was wary after reading the negative reviews, and was very proactive about calling. In the end, they were 1.5 hr late from their ETA which is not the worst compared to some of the others experience, that's after me calling 8 times in the interim, wasted most of my morning dealing with this, and threatened to cancel the service (and I meant it). I can see if the customer is not proactive the delay could have been much longer. The dispatch receptionists vary from rude to helpful-depending on who you get, but the driver never called once as promised. Ultimately, my car did get picked up and arrive at the destination safely, but the whole experience could have been much better. read more

This company is awful!!! I had to chose a star but if I could put zero stars, I would!! They picked up the wrong vehicle and brought to repair facility. They told me that it was my car and that I was wrong. Different year, different vin and different license plate. They would not return the vehicle that they brought. I had to get a different tow service to return someone's car and get my car, the correct car towed. They should not be allowed to be in business!!!! read more

I would give this company a zero if I could! I've been stood up by them twice for a tow. Somehow they are still contracted by my insurance. Do not use these guys!!! read more

I called Chrysler Roadside assistance and they told me that Timewise would be there in 90 minutes. They came in 30 and took my truck to the nearest Dealer. Sam was very professional. read more

Absolute GARBAGE service. I'm giving it one star because it won't let me give them zero stars OR LESS!! I had a flat in a very rural area, and the vehicle I was in did not have a jack. I called Roadside Assistance through my policy with Progressive Insurance and was assigned these incompetent jackasses. I explained the situation, and the woman told me she would call me back, that the fact that I didn't have a jack was a problem. I found that ABSURD, but waited anyway. After an hour, she had not returned my call. I called her back and she insisted that she was "still checking" and would let me know. After ANOTHER hour, I called her back, and she hung up on me. I checked the status of my case with Progressive, and she had canceled my case!! At this point, it was 1am, and it was 39 degrees outside. Progressive attempted to connect me with another service, and low and behold... THIS JACKASS AGAIN!! I finally just paid a tow truck to drag me to a local WalMart where I bought my own jack and just changed my tire... after spending the night in my truck on the side of the road. DEPLORABLE service and absolute incompetence. I will NEVER deal with them again if I have a choice. What they did should be CRIMINAL. read more

This company doesnt even deserve one star. I waited for an hour and a half only to find out they cancelled my call for a tow truck. The guy on dispatch had such a bad accent all I could understand was "cancelled call over an hour ago." I will never call them again for a tow. Went with a more reliable company that has been around for years. read more

HORRIBLE customer service! I needed a tow last night and the guy told me he was close. The truck did not fit so he left with no communication. I kept calling and was sent to voicemail every time. I called the main line and the guy was rude and lied about informing my insurance that they couldn't fit in the garage. I work in retail and customer service is how you KEEP customers! A two second phone call would have avoided ANOTHER horrible review. Just get AAA and save yourself the hassle. read more

After 2 hour waiting, this people unilaterally cancelled the service without any call or txt. After I called them they even didn't try to apologize or give any reason for this, telling me to call my insurance company. The lady on the phone hang up on me. Really unrespectful and unkind people. Don't use them. read more

My insurance roadside assistance dispatched to this company which goes by Timewise Corporation at 6:15am on a Monday. After hearing nothing, I called at 6:30 to ensure they had received my information. The dispatcher confirmed they had and stated a truck would be here in 45 minutes. After hearing nothing at 7:36 I called back and nobody answered, but the driver called me at 7:38. I asked him when he would arrive and he stated that he was waiting for the rain to clear up and would be about 30 minutes. After waiting 45 minutes without hearing anything, I got fed up and got a ride to the parts store to get a $20 drive belt, fixed my car and canceled the service through my insurance's roadside assistance number. At 11:30, the driver called and asked if I still needed a tow. I will never be needing a tow from a driver who left me stranded because it was raining. read more

Also goes by Timewise Corporation. Acura Roadside Assistance dispatched this awful company to tow my broken down car. They said 75 minutes to pickup. After 80 minutes, Acura called to be sure the car was in the process of being towed. It was not, so they called the tow company to find out the ETA. She (Acura rep) was told the tow was cancelled and then they hung up on the Acura representative. After arranging for a tow with another company, I called the tow company known as Timewise Corporation (with this same company's phone number) and the heavily accented man very rudely told me the tow was cancelled so call my insurance company to reschedule something. He then hung up on me. I called back and told the extremely rude man that I did not appreciate being hung up on, and why in the world was the tow cancelled because neither I nor Acura RA cancelled it. He said he didn't hang up, he answered another line; then he cursed at me, and hung up again. What a horrible man and business. read more

Absolutely disrespectful customer service, I called with professional courtesy and was mocked, cursed out and witnessed this company lie to agents at my insurance company about their ETA. read more

Do not use these people. They are crap. Wasted 2 hours waiting for them on the side of the road. They never showed up and did not call to let me know they weren't coming. Then they ignored my calls. Crap. read more

Also goes by ROADSIDE EXPRESS My insurance co. called them to dispatch out to my breakdown...they quoted me a price over the phone beyond what my ins. co. would pay and I said not a problem I will pay but I will confirm the mileage you are charging. They then told me it was not worth their time to deal with me and hung up on me. DO NOT USE THEM!!!!! read more

Tow Truck NEVER came! I called at 2 when my car wouldnt start at a shopping center parking lot. I was told that a tow truck would come at 3:36. At 3:36 they called to say they were 5 minutes away. 4 o'clock I call to confirm they have correct address, they said they did and they were on their way. 4:30 I call again now they're 16 minutes away. At 4:58 p.m. i had enough and cancel the tow. What upset me was they lied about the ETA and they were rude when I called to check on the tow. read more

My insurance company hire this tow truck company to come pick up my vehicle & they never came to get the vehicle. When I called to see why, the guy answer the phone in rage & was rude to me when I ask questions about what happened to them picking up the car. He also bully me off the phone & hung up in my face after he blame the insurance for the reason he didn't come pick up the car. Poor poor customer service & I don't understand why this company is still in business. I'm a business owner myself & if I heard an employee speak like that to a customer I will have security escort him off of my premise. What a prick!!!!! read more

The Tow truck never arrived for pick up. More than once that I had to call to comfirm. I called around 9 got a message stating they were on the way even called me to ask what ws wrong. it is currently noon and they never showed up. They did inform me that they were 10 min away. Horrible company. read more

The reviews nerved me a bit, but I had no problems. My daughter broke down and the insurance company dispatched them and other than being about 10 min later than the ETA, everything else was fine. The tow truck operator was very kind and dutiful. Good Job! read more

Also goes by RoadNet Insurance Co. called to dispatch, was told a driver would be there in 1.5 hours. Five minutes after I was off the phone with Insurance co. tow truck driver calls with an ETA of 30 min. 20 min later the driver shows up and with the correct equipment, two flat tires on the same side. Had me loaded up and on my way quick. The driver was VERY courteous, excellent driving skills and a nice guy to chat with. I would not hesitate to use them again. read more

I called my roadside assistance at 5:15am on today for a request for towing. I was told 90 minutes; after 90 minutes I call backed and was told to allow 25 minutes due to traffic the driver was on the way. I waited an hour called back and was told it was delay allow 15 minutes. I waited 30 minutes. I called my roadside assistance they contacted dispatch and the driver would not answer the dispatch call. Roadside assistance canceled the service request and put my tow request with another towing company. I would never in life use this company, this is the worst service I have ever received. I believe they had no plans on showing up. Do not use this company if you have other towing options. Based on the reviews it appears this is the norm for this company. read more

I scheduled to tow my car with Progressive Roadside Assistance (the night before) for 5:30am-6:00am. The tow driver texted me at 5:10am asking what was wrong with the vehicle and if it was parked in a lot or garage (was scheduled between 5:30-6am). I responded within minutes. I didn't hear back by 6am, so at 6:07am I texted him for an ETA. He said he had to drop another car off, and my car was next - 25 more minutes. I told him I had him scheduled between 5:30-6 and he replied "dealership open at 7." To which I replied "I wanted to be there before it opens." He called and said he would be there in 20 minutes. When the 25 minutes had passed from the time he said it would be 25 more minutes, I texted again saying "it has been 25 minutes." I then called him and he said he was at Buffalo Speedway and 59 (less than a mile from my location). When he wasn't there within 5 minutes, I called their main line and the guy put me on hold for over 5 minutes (he answered saying "Betts or Betz." I hung up and called Progressive, who was unable to help with the situation nor offer to call out another provider. I called the driver repetitively to which my calls got denied and went to voicemail. I gave up on the service and decided to find other more reliable means to get my vehicle to the dealership before I got too far down their service line. This whole situation completely affected the rest of my very busy and planned out day. The tow service representatives were rude, lied multiple times about their whereabouts and the amount of time they would be before arriving. Progressive should cut any and all ties from this service provider. read more

My girlfriend and I were at a gas station and her car wouldn't start, upon calling Progressive they bumped us over here (~1:15pm). We were given a time estimate of 45 minutes. After waiting an hour, I called again and was told it would be another 10-15 minutes. 3rd time I called, I got sent to voicemail then disconnected from it so I couldn't even leave a message. At 3pm, I canceled the tow truck and used another service. read more

I'm sure everyone has read the clichè, "If I could give them a negative star, I would!" Well, in this case, I would!! They are so rude, incompetent, inconsiderate, and unprofessional. I called Progressive Roadside. I was told that these people at Roadnet would send someone out in approximately 1 hour. 1.5 hours goes by and I've called these people twice and they assure me that someone is on their way. I told them to please try to be here before Discount Tire closes and they said they would because there was plenty of time. I called Progressive to check on status and somehow, the automated system cancels the request. I frantically call Progressive. They call Roadnet and tell them to not cancel and to continue to send the driver out. But then, yes, wait for it...I get a text saying that it'll be another hour before they'll come out!!! I call Roadnet and tell them that I was promised by Progressive that I wouldn't be put at the end of the queue. The rep said the Roadnet guy even remembered speaking to me and that it wouldn't be a problem to send the driver right out. So when I call Roadnet and ask them to send someone out right away, and I admit that I'm impatient at this point, been waiting 2 hours, he says that I need to call my insurance carrier and get another tow company to come out!!! They should not be in business. They should expect to deal with frustrated customers. Most of their customers are people stranded because of car trouble. But to be given an attitude and to be left stranded and then to be hung up on, that just shows how unprofessional and uncouth these people are! Steer clear of this company, no pun intended. The negative reviews are ACCURATE! The ONE guy with the positive review probably works for them. read more

Ford Roadside Service contract with them also aka Roadnet. The tow truck driver never called as I was told and never showed up to tow my car after setting this up a day ahead of time. I would never recommend this company or use this company. Poor, poor service. Had to call another tow service. read more

Tow truck never came. They will place your family at risk. Contracted with major vehicle manufacturers but don't use the technology. Lied to me for 10 (yes TEN) hours before I recalled the manufacturer to dispatch a different tow truck company. Give phone calls and promises of sending a truck, started at 8pm and ended at 6am, when driver said he could not find the truck. They had been sent GPS locations and photographs of the vehicle on a lit gas station forecourt. Numerous lies to me about they didn't know the location. I don't believe they ever tried. Beyond poor. Rude, discourteous, dismissive, and could not give a dam about the "customer". Luckily this was me and not my wife or kids left stranded for 10hrs overnight. If I could give a negative rating I would. My advice, if this company is your only option don't bother and push your vehicle to a garage yourself instead - it will be more effective. read more

Hmm guess I cant give 1/2 star. My wife calls Insurance company for roadside assistance. They let us know that the Tow Service will be there at 0738. I understand that is a hectic time with traffic and all so she waited until he was an hour late. She asked when he would be there and referenced the scheduled time of arrival only to be told, "I'm not an Uber driver. I am also not a Yellow Cab driver. We don't do appointments." Upset, I call and ask for management, only to be laughed at and told to have a nice day. I promise to spend the rest of the day visiting every website i can in order to leave a review so that someone else might see and use another service. My wife is pregnant and should NOT have to wait for some scumbag, over- the-phone trash talker for hours. All around terrible service!!! We wanted to cancel the service, but we didn't have to because he never showed up. We ended up calling Luis Wrecker Service in Houston and he was there in about 35 -40 min. I might seriously consider moving insurance companies if this is the kind of low life business partners they have. Don't use Roadside Express, or RoadNet or Roadline or whatever name these ignorant fools may be calling themselves on this particular day. I hope the owner reads these... Truly. A decent business knows that this is not how a transaction should go. read more

Roadside Assistance assigned me this company at 12:30pm. ETA was 1:30pm. At 1:53pm I called Roadline for a status. The woman said they were running behind, would be 15-20 minutes more. Ok great, no problem. 2:40 still no show. Called Roadside Assistance who phoned Roadline. She was told the magical 15 minute line. I had little confidence that they would be here in that window since it was the same time given when I called almost an hour earlier, but I went on waiting. 3:30, of course no show, I again called Roadline. A curt man answers, "Hello". I gave my details, he looked up my claim and said, "This claim was a long time ago". I said, "Yes, sir. I have been waiting for over 3 hours". His response was, let me call my driver and get back to you, click. He never called back. At 4:30 I called and cancelled the tow altogether. I just cannot believe a company can handle their business this way. Fortunately I was not stranded roadside, but I lost a day waiting for this company and still have an immobile vehicle. I was told the name of the company was ROADNET, but the phone number ties to the one listed here under Roadline so just be aware! read more