I found RJB Celebrations on Facebook and saw a mutual friend use them for a birthday party. We decided to use them and book their balloon house, which was supposed to come with monster truck-themed balloons and outdoor decor for my son's second birthday. On the day of the party, I had to reach out to find out when they would arrive for set up; our party time was from 3 pm-6 pm. I was told 2-2:30 for arrival, and the house took "minutes" to set up. 2:45 rolls around, and still no one has arrived for the party, so I not only call but message them repeatedly; after hearing nothing for twenty minutes, I finally got told they were running behind and would be there shortly and again said the house took "minutes" to put up. They arrived an HOUR late; the couple who came to set up were arguing loud enough for my guests to hear and had left their child in the car. After thirty minutes, the house was set up, and it was not what I was told, There was no outside decor, and the house was generally dirty, but I had a group of kids waiting, so we went on with the party. The house had a hole that looked like it had been patched and had ripped back open, so the effect of the balloons swirling around inside the house did not happen because the air was leaving the dome, so they sat on one side. The party ended, and I sent a message to ask what time the pick-up would be, and I was told they could come the following night...I said that wouldn't do I have dogs and did not want to be responsible for their equipment. After again getting no response for over an hour, I requested a refund and expressed my disappointment in the service. I again heard nothing back for over an hour. When the owner responded, she said she went through a list of excuses, never apologizing and making it out that we were inconveniencing her for having to pick up her equipment. She said she could be at our home at "9ish." I asked her to tell me when she arrived because my kids were sleeping, and my dogs would go nuts. She does not show up at nine, more like ten, and lets herself into my yard to get the equipment. She was flabbergasted that I posted about the experience and now has cut off communication, and I'm sure won't be giving my deposit back. DO NOT USE THEM. I have never been so awed by a company's lack of professionalism. read more