RIVIERA TOURS LLC - WORTHY OF A SECOND CHANCE!
Riviera Tours - a British-based tour company trying to break into the American market - claims to care about customer satisfaction. I must say, I believe Riviera not only "talks the talk, but walks the walk."
My wife and I had a less-than-satisfactory experience on Riviera's "Highlights of Italy" tour. When I complained to the company, and the BBB, Riviera took the complaints seriously. An executive with Riviera took the tour himself, and encountered many of the same organizational, communication and scheduling issues we had raised.
Riviera then contacted me to let me know that changes would be made in the future execution of this tour. The company also gave me a partial refund on the cost of my previous tour, and also made me a special offer towards a future trip with Riviera.
In an era when companies are more concerned with profit margins than customer satisfaction, it is refreshing to find a company that admits its mistakes, takes steps to correct them, and then tries to mend fences with dissatisfied customers.
My wife and I are now seriously considering future travel plans with Riviera. I would also recommend the company to friends and family because it is important to support companies that care about customer service, and are willing to admit when they have fallen short of expectations, while working to improve the quality of their product.
In short, I believe Riviera Tours is worthy of a second chance and I feel good about recommending it to other travelers. read more