Our stay is for 1 week. Day 1, room was given to use where the air system didn't work. Room was…read morehorribly hot. After telling them at 3 pm of this issue no one came to look at the issue even though they claimed maintenance was alerted. It was 5pm when I alerted the front desk that no one came to see about this issue. They then moved use. Day 2 at 7am phone rang and knocking at the door. Fire alarm to the room went off and they couldn't repair issue asked use to move again. This time manager Costa promised the more would be to our liking with a river view. Had to pack and move out not to have a room to go to for 3hours. Room given was a 2 floor room not looking at a river but at a building across the street. Day 3-7 After asking for the complaints registar, the front desk instantly called over the actual manager and regional manager. Once I explained my disappointment to them we were finally provided appropriate reparations for our troubles. Executive suite with a stocked bar, champagne, and dessert served to the room. Thank you to the Crown Plaza for making things right.

I've stayed here several times for business trips and on each occasion the staff could not have…read morebeen friendlier. The rooms are always very clean. If in a room facing the river, it can be a little noisy but not enough to disturb my sleep! Food has always been very good too with staff always willing to help. The hotel also run a shuttle to local businesses which is invaluable and can be booked in advance with the concierge.

Quaint little inn in East London just a few stops by train from Westminster…read more Although there were some issues with our check-in and our keys, the staff were helpful and the beds were comfortable so we were contempt. Little tip: they do have WiFi but it's only in the lobby/bar/restaurant area.

You get what you pay for when you stay at the Mary Rose Inn. It's a very cheap B&B but comes with…read moreit's faults and issues but when you're paying for somewhere cheap you can't expect luxury and a modern décor. I wouldn't stay here again because I felt quite uncomfortable and was concerned that it didn't feel as clean and tidy as I prefer hotels and B&B's to be. It wasn't awful but it wasn't great either.

One of the only SPG (Starwood) hotels in London, and right next door to the ExCeL exhibition…read morecenter. Location: On the outskirts of London, and there's not much to do here for tourists. Perfect if you're working or attending an event at ExCeL. Plus side is that there's a DLR station (Prince Regent) right by the hotel, and you can purchase your Oyster card and get yourself into London. Note: You'll need to change from the DLR to the London Underground at Tower Hill, and a journey from the hotel to Covent Garden can take a good 50-60 minutes. Rooms: The joy of the Aloft is you'll know what to expect. Rooms are minimalistic, with comfortable beds, black out blinds, and a shower stall with shampoo/conditioner/body wash provided. This room was clean and quiet, considering the nearby airport and train, I never once woke from any noise. Service: Staff were lovely. Cost: It was £145 per night for my stay in early June. Overall: Great hotel, quiet, good service, friendly staff.

This is a far cry from a 4 star hotel. The staff are not very friendly, and the rooms aren't very…read moreclean nor well maintained. I didn't find the bed and pillows comfortable which made it hard to get a good night's sleep. The only good thing about the hotel is the proximity to the Excel for conferences. I would not stay here again.

If you call this an establishment it is the worst one i have seen if you call this a dumpster it…read moremay still be the worst. My room smelt damp and the room itself was dirty. 0 stars

Used several times during business trips. It is a clean…read morehotel with friendly staff in the upper price class. You need to ask for a room next to the parking lot, as it is close to the motorway - which makes it a little noisy. It is also a little outside of Brentwood. The last 2 items make the one missing star...

Went here for a night away and can say that it is a good place for an escape. 35 a night for a…read moredouble room. Better than a premier inn I was thinking of for 80. Place was very clean but the owner a bit errr, eccentric. I'd go again as its better than some other places I've beeen tobut also been to better but for 35 what more do you want?

Full disclosure: I should have written this review a month ago but couldn't find the time. That…read moresaid, I would be remiss if I didn't sing the praises of the bar staff at this hotel. First, the other stuff: I didn't love the location because I wasn't going to the trade show my husband was attending. It was the perfect location for events at the Excel Center. For sightseeing, not so much. But I highly recommend it for the Excel. The quality is what I expect from Hilton - the accommodations are quite good, the restaurant food is also quite good, and the service is exceptional. So did it exceed expectations? Not much. But my expectations of Hilton properties are extremely high and they met them in every regard save one. They far exceeded my expectations at the bar. And the bar is the point of my review. After an exhausting day of travel (I met my husband at the hotel on the second last day of his trade show) I just needed a drink. I went in to the bar wishing I could get my favorite drink but not feeling very hopeful. I love a proper whiskey sour. A proper whiskey sour is made with egg white, bitters, and a cherry (in my case, several cherries.) Hardly anyplace makes them that way. The common fail is the egg white. I assume people don't want to make them that way because it's hard on the arm; you really have to shake it. A lot. But a proper one is outstanding. So I went over to the bar and inquired. Then I met the staff: Lucas, Marcu, Monika, and Sergio (I must apologize at this point because it took me so long to write this that I can't remember who had which role.) They were all fantastic! When I asked, the manager heard me inquire and immediately interjected. He said he'd be happy to go to the kitchen for an egg so the bartender could make it. When the server brought it to the table it had a cherry but was lacking bitters. So I asked if they had them to add and was immediately assured that she'd take care of it. I also asked for extra cherries. The drink returned a minute later, bitters in a pretty pattern and a pick filled with cherries. It was perfection!!! For the rest of my stay my cocktails were perfect! I ate every meal in the bar as well. I'm sure the service in the restaurant was great, but the bar staff took such good care of me that I didn't want to go anywhere else. My compliments to these individuals! They go above and beyond, making their guests feel valued. I was about to book this hotel for another trade show in September but it's already booked. I'm not surprised. Anyone who has stayed there once would want to stay again. I recommend the hotel, but the bar is a must!

The rooms are so comfortable I love the view and the flexibility to the o…read more02 and train station Their breakfast is so amazing and the environment is so calm and relaxing

Nice hotel super close to the convention space. Big lobby area with a bar, indoor/outdoor seating…read moreand a surprisingly big restaurant attached. Breakfast buffet is well stocked with quality items and very well attended to. Never had to wait for an item to be restocked. Staff was great. Small grocery store very close to grab any essentials you forgot to pack. I don't normally stay at Novotel's but will consider them moving forward after this stay. Give it a try.

I always stay at this hotel when attending a conference at ExCel. However, I have to state that if…read moreyou are a female guest, there is nowhere to plug in a hair dryer near a mirror. I tried to plug in their hair dryer and have it reach to the full length mirror but it wasn't long enough.Luckily I had my own with a longer cord and it barely made it. The lounge is nice as is the restaurant and the staff. The room was very small but ok and the bed comfortable. My sugar didn't get replenished until I asked the lady cleaning the rooms if I could have some. Expensive for what it is but it's London and convenient, so there you go.