My family has been to the Mayfair Reserve several times during the past two months, trying to…read moreenvision living in such a wonderful environment. While the pricing is a bit higher than other complexes, the positives far outweigh the cost differences. We have signed our lease and will be moving in October 15, and the excitement is nearly overwhelming. This complex is more like a resort than an apartment complex. A beautiful pool and patio area, along with an interior amenities list that reads just like a Ritz Carlton Hotel (Granite, Stainless Steel, Beautiful Views, Balcony area...etc.). Best of all are the people (Tera, Mindy, and Katrina) who treat you more like family than a customer. They have alleviated all my fears and went above and beyond to make my stay there the best it can be. Additionally, they have three great programs that could help reduce the rent you pay, making it much easier to swallow. The "look and lease" program allows you a $500 dollar credit on your rent if you sign up within your first 24 hours of viewing. They were very helpful allowing me a few extra days to get my questions answered, and I signed up immediately. They also offer a $500 dollar discount for preferred employers, check with their staff to see if you qualify. Finally, they have a deal going right now (thru 9/30/17, although may be extended) that gives you ONE FREE MONTH RENT if you sign up by the end of the month. This works out to be a discount of about $150 dollars per month on my two bedroom model, and brings the net rental cost to a very manageable level. If you want a fabulous apartment, in a great community, with the best shopping and restaurants in the Wauwatosa area, this complex is where you should be. I am very glad to say Mayfair Reserve is now home!

I am filing a complaint regarding The Reserve at Wauwatosa Village Apartments due to concerns of…read moredisability-related housing discrimination and failure to comply with Fair Housing Act requirements. During the application/approval process, management and/or their third-party screening provider refused to appropriately accept and process valid Emotional Support Animal (ESA) documentation, despite ESA accommodation letters being legally protected under the Fair Housing Act. I provided additional supporting documentation as requested; however, the documentation continued to be questioned and improperly rejected in a manner that appears discriminatory. I contacted the company directly to address the issue, but they stated that the matter was not their responsibility because the process was outsourced to a third-party provider. This response is unacceptable, as the property remains responsible for the actions of any third-party vendors they hire to act on their behalf. Additionally, I attempted to follow up with office staff, including Taylor Gaw, but no meaningful assistance or resolution was provided. Due to the continued refusal to comply with legal accommodation standards and the discriminatory handling of the ESA request, we were ultimately forced to withdraw. I am requesting that this matter be formally reviewed and that The Reserve at Wauwatosa Village Apartments be held accountable for discriminatory practices and failure to follow Fair Housing Act accommodation requirements