Annie was amazing! She took me in on a last minute appointment request over a holiday weekend and…read moretook care of my sore muscles. Even the parts I didn't realize needed to be worked on.

Today I had a deep tissue massage therapy for my shoulder pain. The massage therapist was very nice…read moreand worked out all of my pain. I highly recommend visiting here! Very kind and helpful staff.

I've completed 8 sessions with Jun so far, and I've experienced noticeable improvement after each…read morevisit. I had ongoing issues such as sleep problems, leg numbness, lower back pain, and the typical tension in my neck and shoulders. These were persistent sub-health conditions that had been affecting me for quite some time. With each session, I've felt gradual but clear improvements. My sleep has improved, the numbness in my legs has decreased, and the tension in my lower back, neck, and shoulders has eased significantly. Overall, my body feels more relaxed, stronger, and more balanced. What I really appreciate is that the treatment seems to focus on addressing the root cause rather than just providing temporary relief. It's a gradual process, but the consistent progress week by week gives me a lot of confidence.

I am beyond disgusted with the way my 75 year old mother was treated at Reno Massage and…read moreReflexology. Yesterday, when I called to schedule an appointment, I told them my mother was 75 years old. I was told they could not give her a massage because she was "too old." They had never seen her, never asked about her medical history, and never asked whether she had medical clearance. They simply refused based on her age. I told them my mother is healthy and that her age alone should not determine whether she could receive a massage. Today, they agreed to see her. Before the massage even started, my mother burped once. The staff immediately said that if she was "ill," we would have to pay for the full hour. I explained that she was not sick. She had simply burped. Less than 10 minutes into the massage, the therapist stopped the massage and claimed my mother was ill. I immediately asked my mother how she felt, and she told me she felt perfectly fine and wanted to continue the massage. I told the therapist that my mother was not sick and wanted to finish the appointment. The therapist refused and walked away. The therapist repeatedly claimed there was something wrong with my mother's nose. There is absolutely nothing wrong with my mother's nose, and my mother was not ill. When I asked both the receptionist and the massage therapist for their names, they refused to identify themselves. I requested their names multiple times, and they still refused. Their refusal can be verified by the business's security cameras. I then photographed the massage licenses displayed at the business to identify the employees involved because they would not provide their names when asked. The names displayed were Chunfang Wu and Yuqi Li. What was just as upsetting as the treatment itself was the complete lack of customer service and accountability. When a customer has a legitimate concern, refusing to identify yourself, refusing to answer questions, and simply walking away is unacceptable. My mother was humiliated and treated with a complete lack of dignity and respect. She was denied service yesterday because they said she was "too old," and today her massage was abruptly ended even though she repeatedly said she felt perfectly well and wanted to continue. This experience was unprofessional, disrespectful, and deeply upsetting. No customer, especially a 75 year old woman, should be judged solely because of her age, embarrassed over a single burp, or have a massage terminated despite repeatedly stating she felt fine. I will never return to this business, and I cannot recommend it to anyone. Everyone hid to avoid giving me their name. With this type of unprofessionalism and lack of customer service this business is doomed to go out of business soon.

Worst massage I've ever had and I've had them in many countries around the world besides the US. I…read moreasked for Swedish massage and all she knew how to do was squeeze my legs here and there and elbows and forearms on my back. She started asking for tips 20 minutes into the massage. She wanted $65 for "extra service" or $200 for "boom boom". Told her I didn't bring much money and the tip would depend on how good the massage went. Then she asks if I have more money in my car or have a credit card. I said no. From there the massage fell to pieces as she just went thru the motions and told me she done 10 minutes early. I'll never return here. $70 for a 60 minute massage is normal here and a $10 or $15 tip if it's a good one is plenty. This one was certainly lacking on both counts. Save your money and try a different one. Maybe if they get a less greedy masseuse things will improve here.

If I could leave no stars I would. As soon as I walked in someone was in the first room opening…read moreboxes and I waited about 5 minutes before someone came out. When the lady came out to the waiting area she was wearing a super short pink dress and I immediately knew this place was sketchy. I told her I wanted an hour massage and she rudely said "Pay now, $70" dollars" I left immediately because she was extremely rude and I'm not going to pay before I receive a massage. This is not the place I'd recommend anyone to come to. Avoid it!

this was a great place. It was clean the masseuse was good nice place for a calm, relaxing massage.read more

Healthy good massage and great service ! I was working in…read moreReno for a few days and needed a relaxing massage after a stressful day

The service was wonderful! I received a maternity massage with an argan oil head massage. My…read moreattendant was so friendly and answered all my questions. The room was relaxing and well decorated giving off the perfect ambiance. The spa itself is very clean and well kept. They do have a co-ed area with a pool. The separated gender specific areas have showers, steam room, sauna, hot tub, lockers and seating. They also provide tea, coffee water and light snacks such as fruit and nuts.

Review from spring 2025. I am super sad they don't have the 35% off for locals again this winter…read more This is my happy place! I've been coming off and on for a decade. You can't beat their locals (and CA residents) get 35% off in Dec-March Sunday through Thursday. For a 25 minute "grand sampler" massage and entrance to their day spa all day I only paid 60$ plus tip and tax. Their day spa is so nice! It's modern and decorated in a tranquil teal color (my fave). It's a 9 hour escape from my kids and normal life and it's never too busy here. They have a co Ed relaxation room, HUGE co Ed spa that's the size of a small swimming pool, separate ladies spa, ladies lounge , ladies eucalyptus steam room and ladies dry sauna. What more could you want?! Feedback for improving- they used to have overhead rain showers now they have wall shower heads. Bring those back! They used to have a mist you can spray while you shower to fill the shower with eucalyptus and lavender. It used to be chained to the shower wall. They don't have those anymore. Bring those back! They used to give you one complimentary mimosa when you arrived. No more. Bring those back! Also, my shower suddenly went extremely cold when someone flushed the toilet. That needs to be worked on for sure. My robe was supposed to be a white or ivory on the inside. I know from experience. But the one I got must have been washed on hot and the dark color bled and made the inside look just grungy. That's an easy fix for them. Even with the above I'll keep coming back and rating it 5 stars for atmosphere and local appreciation.

I suffer from chronic pain and yesterday morning was a bad day for when I happened to be driving by…read moreRoyal Spa and Massage which was a godsend for me. I was greeted by friendly staff upon entering and inquiring about if it was possible for an hour session along with explaining where I hurt. With no hesitation as a walk in for my first visit here Linda did a fabulous job working and communicating with me. One thing I was worried about was when Linda asked if walking on my back would be ok? And I was scared due to the surgery I had in my lower back but I was willing as always to try anything to see if I get any relief. So here it is 24 hours later, I'm in no pain, I have no bruising my mobility is by far better and I'm doing chores. I can not thank Linda enough for helping to relieve enough pain where I can function normal and I'm actually looking forward to a second session. Thank you Royal Spa & Massage for taking care of me. Oh! I should also mention ton how clean and great the inside looks and my sheets smelled so fresh that that helped me relax more. Perfect setting.

After starting a new job, the time was right to treat myself to a massage. I called to see if I…read morecould speak to a live person to set up an appointment. The phone rang 12 times. This is unacceptable. I drove to the location. The building had a "Open" sign but nobody was there. This is beyond pathetic. They don't seem to want anybody's business so don't waste your time coming here. If I could give this joke of a place zero stars, it is certainly deserved. Never again.

Just had a 90 minute body massage and it was great! Very talented masseuse got all the tightness…read moreand knots out of my muscles after a long and grueling hike in Lake Tahoe. Very relaxing experience. Highly recommend!

Visiting from out of town. Checked YELP records and find ROM. Called up and scheduled three One…read moreHour foot messages. We arrived early. Were brought in a little late so we were each comped a milk foot bath. Much appreciated. The three of us were taken into the same room. At first there was confusion with the masseuses but it was ironed out quickly. David was my person and he was excellent. Responded to my requests and adjusted pressure quickly. We all enjoyed our one hour foot messages and we will definitely be back. One recommendation is to play music to cover up the front door alarm and talking in the reception area. Definitely try this place it was a success for the three of us. Being cash as it's $3.00 extra for credit card us. See you next time.