The list of complaints is many and varied. I have dealt with this bank for the past nine years and…read moreused a checking account for paying bills and moving money from and to other banks. I currently have business relations with three other banks and have dealt with many over the years. First Citizens Bank has the worst customer service of any bank I've ever dealt with, bar none. They can't seem to do even the simplest thing right, like closing the account. Adding insult to injury they tried to charge me a fee to close my account.

The best staff and service in Beaufort, you will find professionals and friends here…read more The tellers have been in banking for a LONG time and will serve you quickly with a genuine smile. I have banked there for two decades and hope many more!

The ATM's on Sea Island Parkway are way too frequently OUT OF SERVICE! Seriously, a huge drawback…read moreto doing business with this bank!

Sometimes, you walk into a business and feel that you made the right choice. Friendly greetings and…read moreintroductions, really personable. Gail greeted me and made me feel welcome. Emily opened my first account. The competence and personable service makes this branch a delight to do business with-that's why I opened a small business account with South Atlantic. I highly recommend this bank and especially this branch for your accounts, loans, etc.

Just moved to Beaufort and opened an account at this bank. I'm so glad I did!!!! The customer…read moreservice is absolutely outstanding. Everyone is friendly, knowledgeable and willing to help. They went above and beyond to assist me. Highly recommend!

Will not answer the phone at all. I guess no business answers phones anymore. Just go on line to…read morethe website or set up an app on YOUR phone. Just in case you don't realize it some older people can't use technology. So if this was your MOM calling for help would you send her to the website if she was handicaped..? Probably so since no one is interested in helping older people.....

Opened up a bank account and told them to send my card to my new address which wasn't on my ID, but…read morethey sent it to the one on my ID two hours away.

It would be better for businesses to actually be required to post a complete profile in here. Ones…read morewith little to no info. Is a waste of my time.

They accused me of being fraudulent.In an attempt to transfer money from my personal bank account…read moreto an overseas client. They shut me down, shut me out of all my accounts closed them.And totally screwed up all of my financials for a good two months until I could get it all squared away. There was no cause for them to do what they did.And i'm still trying to figure out how to take them to court on this because of how much damage they did to me both personally and professionally with such an accusation, which was completely false! Great part of it is is that I went and opened up another account with bank of america.And had absolutely no issues with making international transfers!

I've been told that the advantage of credit unions is better rates and better customer service…read more This IS NOT the case with CPM. Their customer service if far below other banks in the area. I was just trying to open an account and they made it impossible for me. I spent several hours on the phone and internet trying to open an account, but ran into issues. When I called, they had no idea why their website wasn't working and they could not help me open the account on the phone. All they could tell me was 'come into the office' which is not an option for me at this time. I called another local bank and had an account/applied for a loan within minutes.

Great service from Woodforest National Bank (Beaufort), Manager is a outstanding problem solver…read more Great customer service all day, every day!

I am so glad to see that Woodforest National Bank appreciates their customers so much that they…read morecould not even send out an email to let the customers know that they will be closing 2 hours early. In a time of need I don't think this was appropriate. I needed to transfer money to a family member that is low on funds with a baby to feed. But you are not going to do it at Woodforest the very reason I bank with them because of their hours. So, I guess it's time to switch to bank that cares about their customers!!

What I like about TD Bank is they're close to where I live and have branches over much of the east…read morecoast. They also have very convenient hours. What I don't like it trying to make a deposit at their drive through and taking 20 minutes to do it. It still blows my mind that if I'm depositing $100 of cash, I practically need to bring my birth certificate. Seriously? Yes-- I sent over my drivers license. They then needed to send me a text with a code which I had to wait for and provide before my deposit would go through. Are all bank deposits this complicated? I told the teller if anyone wants to deposit money into my bank account, please let them even without proving who they are.

The Bluffton branch does a professional job and is very friendly. I appreciate…read morethe quality service that I get there.

Today I experienced the worst customer service as a 35 year member of Navy Federal. Asked to see…read moreand account representative and Michael at the front desk was not willing to sign me in after explaining what I needed several times. He clearly needs customer service skills and to respect his customers. I will not be visiting this branch again as a business owner.

Covid precautious taken by this location yet not the corporation have made this bank not very user…read morefriendly. Takes 30 minutes minimum to conduct a simple transaction in the drive through. I've been using Navy Federal for almost 20 years but I'm looking for a new bank now. Customer service is all you do so when it's terrible you are no longer a value to me.