This review is going to be long. But it is honest, thorough, and word for word truth about how a large group of adults and children were treated by this establishment and its "owner".
There was a group of 4 adults and 3 small children that came to Riverside Resorts to stay on a Friday night. We called ahead, reserved our slots, and were told a price. They were asked "and this included everything?" to which the person taking the reservation replied "yes". The group of 4 adults and 3 children were kept awake until 3 am from another campsite nearby that had adults drunk, playing ball, yelling and screaming while they were trying to sleep. They didn't want to start trouble so they just suffered through it (keep in mind they paid the extra for quiet enforced curfew because of the kids). My husband, myself, my 7 year old and my 5 yeard old woke up at 5am and drove straight to the resort from OKC so we could get our reservation and meet the rest of the group that had already spent the night. One part of our group went in to pay for rafting and the price told was SIGNIFICANTLY higher than they had been told on the phone. I was outside so I was unaware that the price increase was being discussed already. When my husband and I went in to pay we were blindsided by the fact that it was about 40 dollars more than expected. We talked amongst ourselves about how it wasn't that high last year to which the owner replied "I wasn't here last year." We directed our attention to her since we weren't talking to her in the first place and said, "we were talking about Eagle Bluff being cheaper, we didn't stay here last year. " Then when I found out it was even more to camp for the night in addition to the rafting, I made the universal symbol for gun to the head. Now, let me just say, should I have done that? No. Was I directing that toward her? No. I did it, I didn't think much about it. We paid and began filling out the paperwork. At this time, the owner came over to us and said "no one is forcing you to stay here." We actually thought she was kidding. We smiled and continued filling out the paperwork. She got closer to my face and said "NO ONE IS FORCING YOU TO STAY HERE." My husband said, "we want to stay here, you have a nice place here" and continued the paperwork. She got closer yet and said again "NO ONE IS FORCING YOU TO STAY HERE." He then said "is there a problem or something?" To which she pointed at me, wagged a finger in my face and said "I don't like your little girlfriend here and her attitude." He corrected her by saying "my wife" and she kept going about how if we opened our mouths one more time about the price, we could leave. I was COMPLETELY taken aback because I had no idea what the issue was and once we got over the shock of the price, nothing more was said about it. So I said okay and walked out to let my husband fill out the rest of the paper work. The rest of the group including children (5 small children total) were outside and I went out to join them. My husband was still inside when the lady came out a few moments later and had her eyes on me. She said "Do you all need to leave?" I again said, "I'm sorry, what is the deal? I have no clue what you're talking about." That's when she said my gesture that I did is what sent her over the edge. Now realizing that it was me that offended her I GENUINLEY apologized profusely because I had no idea that's why she was mad. She continued getting more angry and verbally attacking me and saying how we were all rude IN FRONT OF MY CHILDREN. That's when someone from our group "said hey now, your employees had a bad attitude from the minute we walked in" (we got not a single hello, smile, or friendly gesture when we walked in). She then yelled at us said "THAT'S IT! You all are through. Come get your refunds." She was VERY hateful and forced us to all get refunds. This whole thing put us so far behind that we had to call to find another place and we couldn't get there in time to do the 12 mile as planned. After floating with War Eagle for the day (They were VERY kind and accommodating) we came back to our campsite at Riverside and was told we were not allowed to stay. So now we had to pack up 3 tents, all our camping stuff, and move. This was not bad for us, this was bad for our kids. They wanted a fun back to school trip and majority of it was spent moving around and being rushed around. So, we stayed RIGHT NEXT DOOR at public access. It was wonderful. It was 12 dollars per campsite so we all stayed for 12 dollars. (Riverside is 15 dollars PER car). We had great picnic tables, our own trashcan, close bathrooms, and there was NO ONE up late and making noise. So, was I wrong for the gesture I did? Yes. Was I genuinely sorry and apologetic? Yes. I took full responsibility for it. This lady went CRAZY let her emotions get the better of her and treated a large group of people that float 2 times a year with children like crap. We are a group of 30-35 year olds, not Tee read more