I have been a member for many years. Recently, I called for help with what I thought was fraud…read morecharges on my debit card. R.J. Grice was the young man I spoke to. He helped me with my issue, then proceeded to change my bank account to a better one, that I thought I had. He changed it to the best one that will give me more interest. This young man is a great employee to have and will make a difference in the customer's experience! I was very impressed with his insight.

Awful experience trying to get a boat loan. Do not waste your time…read more Low debt to income ratio, excellent credit score. Took a very long time to apply. Multiple communications for more information after the initial application. Long wait times on the phone. All to get an outrageously high rate. Don't trust what they advertise. They are friendly on the phone, but they did a horrible job managing expectations. We could have saved all of us a lot of time at the very beginning. I guess I should have checked these reviews before attempting to work with AFCU.

Lisa made my first home purchase both easy and stress free! I bought my dream home as my first…read morehome!! I'll never go to anyone else for any home financing needs! I knew absolutely nothing about the process, and Lisa and her crew literally held my hand the whole way through! Don't be afraid! Call Lisa!

From the owner: The MORTGAGE should be the smoothest/easiest part of your home buying process, and that is our #1…read moregoal as we find the best loan to meet your needs. We want this experience to be a positive one as you make these decisions on a home purchase or refinance.Our dedicated professionals will make sure this happens. From our local team members to our Corporate, we have years of experience paving the way.Geneva Financial LLC NMLS #42056 is an Equal Opportunity Lender and Equal Housing Lender.

Bank Manager was a great help. Quality service and truly valuable information. I valued their…read moreassistance and professionalism. Valued added service.

I've been a member at this Credit Union for a little over 5 years now and I have had nothing but…read moregreat experiences. I went to the Credit Union to do a address change over at the Main branch on Louisiana St. downtown and everyone is always so pleasant. My intention was to only do a address change but I ended up applying for a Christmas loan with the loan dept and the one on one interaction that I got from Tony was above and beyond expectations. I will continue to be apart of this Credit Union. They never disappoint me and are always ready and available when needed. They are truly only one call away from their members. Thank you Telcoe :)

I've been a member of this credit union for years but I've never used it for anything but a small…read moresavings account. I had a credit card with credit card style interest and I thought I would give Telcoe a try and see if we could get the interest down. I applied for a personal loan from them to pay off the card. Here's how it went down. (Tuesday) Them: We can loan $X for every year you have been at your job. Me: Great, I've been there X number of years. Them: Please fill out this application. Me: Done! How long will it take? Them: We should get an answer this afternoon or tomorrow and have the money in your account Wednesday. Thursday at the latest. We will call you and let you know. (Wednesday) Nothing (Thursday) Nothing (Friday) I call them. Me: Hello, I'm calling to check on the status of my application. Them: It is being reviewed and we will call you when it is done. Listen, when you do business over the phone, your tone means everything. From this woman's tone and attitude she might as well just told me to F' Off and she would get around to my application when she was damn good and ready. I was shocked at the rudeness. (Saturday) Nothing (Sunday) Nothing (Monday) Nothing (Tuesday) I call again. Me: I'm calling to check on the status of my loan application. Them: My computer messed up. I will have to restart it and call you back. (Two hours later) They call back. Them: We need a small bit on information from you. Me: Why did it take a week and multiple phone calls before you asked for this information? Them: Uh, I don't know. I'll see where we stand and call you back. Ten minutes later I got a notification from Credit Karma telling me that someone had ran a credit check. AN ENTIRE WEEK AND THEY JUST NOW CHECKED MY CREDIT!!! (An hour later) They call back. Them: The underwriters agreed on the loan but they insist that you cancel the credit card after you pay it off. Me: No Them: Uh, OK. Where would you like us to send the check? I hope these people never play poker because they can't bluff for squat. Once that loan is paid, they have lost a customer.

This is the only branch and all of North western Arkansas, I have to drive over from Hot Springs…read morenational Park, but I've been with Chase for many years in my previous home state and this one is just as friendly, well staffed, professional, and prompt as my homebase branch.

Its not even this branch in particular. Its the mobile and online and over the phone customer…read moreservice...its horrible. I wouldnt advise anybody to bank with them.