Can someone explain to me what a hospital is supposed to provide for patient care. My brother was brought in by ambulance for a potential stoke. A CT scan did show a stroke had occurred and that a large mass was seen on one lung with multiple clots. They needed to perform a MRI to see in more detail but unfortunately the machine was broken, and he had to wait three days to get the scan and results. They then suspected cancer of the lungs and needed a PET scan for confirmation, but the PET scan is not in the hospital and he has to be discharged to have one at their facility in Bourbonnais. They send him home on blood thinners so that he can have the scan. He then has another stroke and back to the hospital. They decide he needs a Biopsy of lung to determine the type of cancer in the lung and course of treatment. Sent home to have biopsy scheduled as outpatient surgery that is done two days later. The diagnose comes back stage 4 metastatic lung cancer. Appointment set for week away to see cancer doctor at Bourbonnais facility to discuss treatment options. He is sent home to await appointment. Two days before appointment he has episode of cant breath and turning grey, back to hospital test run show fluid around the heart and emergency surgury to put in drain tube performed. He is now being sent home to await still for the appointment to see cancer doctor to set plan for cancer treatment. My question is why does it take 3weeks to even begin talking about treatment for a serious cancer that is causing all the issues and why is the treatment not even started in the hospital? If this the way they treat people here you may want to consider another option . read more

If you have an eating disorder, I would not recommend coming to this hospital in any way, shape or form, seeing as Riverside's policy seems to be treating medical emergencies by telling patients they're obese and need to lose weight, even though they know this patient has an eating disorder and a wide array of other health problems and disabling physical diagnosis that messes with eating and weight gain. Riverside would rather call patients obese and tell them to loose weight instead of choosing to help them with the medical emergency they were experiencing at the time. Health care is not how I would describe the services offered at this hospital, unless you are a straight wealthy and healthy white man. One star is the least amount of stars I could give and I wish I didn't have to give you that many. The healthcare available in this county is truly abominable and the fact that you are on the top of the list out of the shit heap there is available, worries me and discourages me from seeking any medical care from anyone within a 20 mile radius of me. The drive up to Chicago is definitely worth it if you can do it. The healthcare workers closer to the city actually seem to give a shit that the people they are treating are also human people like themselves, and not just sacks of flesh and possible money Riverside sees. read more

People should work in the healthcare industry if they don't have matters. I went into Kankakee main location for ultrasound breast for more testing. I called 4 times on my way through advising I would be late due to traffic, I left voicemail. I finally got hold someone they said they left someone know. At check in, with the front desk. The tech called me they had to cancel me, I was 10-15 minutes late. The tech told me I should manage my time better. Like you don't talk to me, I'm coming from 45 mins away. Never would think someone who works with people who might have CANCER would talk that way read more

Staff is rude. Facilities are filthy. ER wait times are excessive. Night shift in the emergency room appears to be staffed by only ONE physician (and a few mid-level providers like physician assistants, nurse practitioners, etc). They maintain the minimum staff to continue to maintain their Level II Trauma Center status... but boy, they don't cut corners with billing, collections, and debt chasing staff!!! read more

What is going on with your hospital??? From nurses not cleaning PICC line ends to no one answering a call light for over an hour. I walked in today to find my friend in tears because of pain. She said she had been asking for something for over 2 hours. When the nurse finally brought her pain medication she was snippy and told my friend that "you know we're doing shift change". WHO THE HELL DO I HAVE TO TALK TO TO GET SOME PROFESSIONAL CARE FOR MY FRIEND?!?! read more

Riverside Medical Center - My friend who is back in your hospital says that this has been on her floor since lunch on 9/19/22. It is now 7:14pm on 9/20/22. - Medical Centers Near Me - Kankakee, Illinois

The worst place ever. Anywhere but here !! Christ is THE BOMB. What could u improve on ? Paitent care relationships, how you talk to to your paitents, actually listen to their issues and sympotoms. IDK how many times I have literally walked out because I felt as if 'they had' other things to do. Office experience. Always garbage. Type of care. Horrid. read more

Masks are back and they cannot EXPLAIN why short of saying increased cases of various illnesses. When I asked if the mask they handed me would stop an aerosol partical the Nuts "followed the science" and said yes. When asked about CO2 build up for extended mask wear they said it is NOT hazardous or a concern. When I pointed to the instructions on the box and my full beard they said "it should still work". Anyone here ever heard of INDUSTRAIL HYGIENE practices and requirements for Respiratory Protection and proper use of RESPIRATORS? NOT following the science... just being stupid and causing more harm than good by ADMINISTRATORS who have NO CLUE what they are doing. read more

My husband was in Riverside Hospital for over three weeks and I can't say enough good things about the hospital as well as the staff. He stated out in ICU and was in their physical Rehab unit as well. Riversides is now our new place for care. Excellent. read more

9-8-2022 Cafeteria review only, stuffed burger today, May have been stuffed with Ebola poorly and barely cooked slight color on sides. One bite, and then I felt bad for the hospital staff that has to eat there. High prices and poorly prepared food. read more

The nurse practitioner doesn't take the patient seriously. Comes in with abdominal pain high blood pressure gets a catscan that shows inflammation in the kidneys and gets a shot of an anti psychotic medication. And leaves in the same pain they come in with. And no antibiotic for the kidney as the nurse practitioner said there would be. Saw NO PHYSICIAN AT ALL. read more

I have several medical professionals in Riverside. I have been satisfied with my overall care. Their scheduling team is efficient.

Dr and nurse care is very good but administrative personnel wield the rules like clubs. Why they would put petty rude people to greet people and play gatekeeper is beyond me. It is necessary to be mindful that the people visiting are already in a emotional state, don't make it worse by talking to them like children and scolding when they are visiting icu patients. Karen P needs to rethink her employment choices read more

I've been sitting in there Emergency room for 5 hours worst ER ever . I'm a diabetic haven't had med since morning or anything to eat or drink . I EXPLAINED THIS TO THEM AND WAS TOLD SO WERE BUSY. I will be going to St Mary's if not seen In next hour. If your smart you will Go to St Mary's read more

Go anywhere but here. They want money money money. They say accept insurance then change their mind. They sent my coworkers to collections with forged documents. read more

What's there to say they killed me at St Mary's and gave me a quad at Riverside I'm here

This place is a joke!! And gross! I came with alot of pain!! And they made me wait for 2hour in waiting room. And just call me to check my vital and make me wait for another 3 hour. Wtf wasting my fucking time . Nasty people inside . read more

If you can appreciate a hospital that does blanket denials about faith and medical exemptions, they are your hospital. While administrators were hiding behind their front line workers still collecting their big salaries while staff had very limited PPE, now its time for them to consider their beliefs and they could care less. Put aside the fact that these workers drug this virus home and got their family sick and never complained. We are losing scope of the importance of a mandate while all these people have Natural immunity just like we had growing up. Also, 99% chance of survival. Start using common sense and forget about the propaganda, all of which we didn't have with social media and t.v., Not so many years ago. read more

Took my adult son to urgent aid and the DOCTOR there called me to the back to tell me he may be having a stroke and that he needs to be transported immediately to the er for treatment. She said he may be having a stroke. So I brought him to this place where I told the Dr's helper nurse wannabe what the DOCTOR told me and gave her the paperwork. So the bottle redhead with the bad dye job (she wears glasses so, add that to her nasty attitude and youll know who she is) she told me,"his eyes are fine, helps face is even, I'm not calling a code stroke on this!" So she started asking questions that my son struggled with so I answered for him and nurse wannabe asked, "can he speak for himself?!" So the other nicer nurse said she'd take his vitals and see where they could put him but the other nurse wannabe was so unbearably nasty and started showing the other nurse all of the pts they already had and complaining about it. Nowhere NEAR professional. The time we came in here was about 6 pm on 2.5.23 so if the ceo or the DON reads this, they can pull the tapes and see what I am talking about. This bi*** needs to be fired. There is no reason to treat pts who are sick and afraid like this. She obviously hates her job and the pts that make her paycheck her reality. Without us, she has nothing. She needs to learn this lesson. I have yet to see what other types of malpractice ajd neglect await us on this nightmare visit to this place. This wannabe nurse makes me want to take a road trip to cook county hospital. I would if my son wasn't in such bad shape. I'll post when we are seen and hopefully it will improve. If not, I'll share that too. read more

Of my three physicians appointments - all 3 very poor experience. Very unprofessional and won't be back. Back woods mentality.

Horrible hospital! If you care anything at all about your loved ones do not bring them to this hospital. My aunt was brought in to the ER. With out getting proper medical history, they over medicated which caused her to become non responsive and on ventilator in ICU. Luckily, she made it through that then was released and had to be brought back 2 days later for same thing she was brought in for the first time. Then they tried to release her and put her on hospice which was complete bs. Now she is home and doing well and in the care of doctors from Silver Cross hospital. Unfortunately she has to do iv antibiotics for 5 weeks to fight off infection from Riverside. If I could give 5 thumbs down I would! read more

I would give this hospital one star if I could. I sent my sister in law in an ambulance to Riverside hospital this morning around 8am. They are trying to discharge her at noon without finding out what is actually wrong that is causing her pain and vomiting. I had a very awful experience here before as well. The nurses and doctors are rude to the patients. I will never admit myself here or at St. Mary's. You would be better off heading up north and going to a hospital that has more compassion for it's patients. Kankakee is a little behind on patient comfort and care. read more

My husband came in for an accidental overdose on a new prescription of pain medication that he took properly. ER staff did not monitor him. He threw up on himself before I got here & they did not clean it off of his face, hair, gown, or blankets. I had to do it myself. Then he threw up in front of a nurse & started to choke on it. She ran out of the room & NEVER came back. I had to pick his head up & adjust his chair so that he wouldn't choke to death on his vomit. I was then left to also clean him up AGAIN. The doctor told me his oxygen was low & then went to leave the room. I had to stop him & ask him to get him oxygen. They got him the oxygen after being here for 4 hours. As well he was severely dehydrated. I had to ask for an IV but was told they would not give him 1 until he went up to observation, which was 4 hours later. So I had to get him to drink 2 glasses of water, orange juice, & a Gatorade because they weren't treating his dehydration. Now he's in observation. I've been here for 9 hours now after going home for the night & they've checked his vitals 2x. His blood pressure (BP) is very high, they gave him is BP meds 12 hours after he was supposed to take them. They are not working & have not done anything about it after I've complained about it multiple times. They won't discharge him due to his high BP which is understandable but they didn't treat it all morning. He is also running a fever. We were told 9 hours ago they would give him some Tylenol for the fever. Still have not gotten it after I've asked about it multiple times. They also did not treat his pain or the withdrawals that he is going threw all day. I've explained over & over that he has been on painkillers every day for 10 years. I understand not wanting to give him pain meds but there are meds they can give him for the withdrawals. I've come here my entire life & have never gotten bad care but the care my husband is getting is completely negligent & he is being completely ignored. If I had not been here he wouldn't have gotten oxygen in the ER, he wouldn't have been given anything to drink in the ER, & he may have choked to death on his vomit because the nurse ran away & never came back to check on him when he vomited while laying on his back & while being completely incoherent. His morning nurse Val did absolutely nothing for him this morning. Didn't even give him medication for his nausea & vomiting. Our morning nurse Val should be fired immediately. We just had a shift change back to the man that was taking care of my husband last night while I wasn't here. As far as Ik last night this new nurse took good care of him & now that he's here & I've talked to him my husband has just now been given medication for his high BP, & now the pain & withdrawals. But it's taken 9 hours, me complaining to multiple people multiple times & a shift change in order for this to happen. I will never come back to this hospital again. read more

Husband is currently in hospital. Drs are fantastic. Majority of nurses are horrible. Changeover takes forever and you would think they were discussing patient care during this time but the next nurse coming on 2 the new shift would no nothing. The nurses take forever 2 answer the call button. TERRIBLE TERRIBLE TERRIBLE I can't put TERRIBLE enough times when it comes to the nursing staff. read more

I like Riverside. It always seemed to be on the cutting edge. This is my first choice for hospital in Kankakee. It is situated along the Kankakee River and seems to be forever getting bigger. With the size, I am sure it struggles to be patient focused. That is the way things are these days. read more

This summer (2019) I attended an office visit with my pulmonologist, a Dr Almeida who observed me for about two minutes and said "You aren't yourself". While I tried to figure out who else I was becoming she took a quick look at me and sent me across the street to the ER straightaway. Now mind you I had been feeling a little run down but certainly nothing serious in MY mind, but I went along with the plan mostly curious. I was immediately poked and prodded, shot up and shot out with the million things they do when you go to any ER and put on oxygen. Followed in a few days by an APAP machine. Unknown to me, after a previous visit to the hospital in May, I had left with a blood gas imbalance that was discovered in a test, but only allowed to be discussed with my Dr. I was told nothing but that it was important to see my Dr ASAP. I explained that I had an appt date already but the test taker told me it would be a good idea to move it up. I did. However when the time came, they had to cancel and go back to the original day. These things happen. Well, when I did get there and she admitted me to the hospital I found out why... First of all, I have sleep apnea. Bad. I was once told I was the worst case a Dr had ever seen. This didn't mean much to me at the time other than I snore loudly. Well it seems that it's a little more involved than that. I don't expel CO2 at the rate I should and what the test taker couldn't tell me after my pneumonia visit was that my blood was at 72% CO2. Normal is around 20% so yeah that was bad. By the time I actually got to the ER it was up to 83%. Every time I closed my eyes I was risking a coma. These Doctors and nurses fought for me with my insurance company to make sure I got the machine I needed at home to treat this and oxygen 24-7. Hard. My stay there was wonderful and I was treated like a King. (After we got it straight that I was capable of peeing all by my widdle self that is). I highly recommend this hospital and these people that are overworked and underpaid, and I want to thank them for saving my life. read more

From surviving Corona virus forward. ER at Riverside has a great team of nurses . I specifically remember Dr Sara White being so helpful to me. Between the ER and the 5th floor, they got my hubby through a very serious covid 19 complications of heart and lung issues. 3 weeks later he was released and we are thankful to the great team, Dr Haryani, Cardiology, Dr Khana, Pulmonology, & Dr Anderson, Infectious Disease. We give God the glory for all the prayers prayed for he and his team. We now follow up with Dr Haryani, Dr Khana, and Dr Guastalli as our Primary Care. I also had a very good experience in the Cardiology lab with Monique White who did an excellent job helping me through an Echo Stress test. She was the most professional and kind person who really explained things and emphasized how important the breathing was after you jump off the treadmill! Our experience is very positive. We switched from Loyola Maywood and Burr Ridge after many years there. Very happy to find quality care near home. Also for Back Surgery, Dr Jimenez was excellent. The nursing staff and check in people are always very nice. Thank you Riverside! read more

I went to the er with a heart attack February 6 I was taken right in to a room were the hook me up to heart monitor and blood pressure cuff and and iv.then the nurse came in with a nitro glycerin pill that stopped the my chest pain.i had Dr.Tapal came told I was going to go to Cdu Observation. I was up there maybe part of the day Dr.wen who is now my cardiologist said I am going get angiogram.so they prepared my for the procedure.they did the angiogram that night I was in ccl iru for a night to monitor me for the night.the next Day i was moving to 3th floor tele I was there three days being heart monitor blood being drawn .i been working at riverside Medical Center for 13 yrs.i like to thank everyone involved that help get better.there was only one thing I would say watch what Meds they give you went get hospital check with the doctors before you leave the hospital read more

I was hospitalized in Riverside this February for a total knee. I felt the nursing care was good to very good. I had a problem with pain control immediately post-op. My nurse and the supervisor for the unit made multiple phone calls to my physician each time tweaking medication until pain control was achieved. I have no complaints regarding the hospital, doctors,nurses, or CNA's. Everyone was pleasant, concerned, and tried to please. Let me also add that I am a nurse, which probably makes me more critical,and I traveled from the Chicago suburbs to have my knee replacement done at Riverside. read more

Ok, here is the best advice I can give. When seeking the services of a professional such as a doctor, lawyer, money manager, etc., hop on 57 and head north until you hit the Chi. The best in class generally are afforded greater opportunity for financial reward and the reward is potentially much greater in more populous areas. That said, my father was very ill due to an infection he incurred here, these things happen a LOT. We got him out of K3 and under the care if Loyola Dr.s. The first words the attending uttered to his coworker when he read his chart were "He was in Kankakee". His coworker nodded in understanding. Sad. read more

Something bad happened... Bedside manner is gone. Actual employees who care about the patients are gone. Any knowledge of billing questions is gone. Any knowledge of medical conditions is gone. Actually seeing a doctor is gone. Welcome the many PA's with attitude! 'Try to get as high a bill as possible for the patient to leave with and not actually help them at all' seems to be the norm here now. Actually filed a complaint against the hospital to get a call back from the ER Supervising Nurse with a degrading attitude who belittled me on the phone and didn't solve a single issue. Coming from the 3 other people I know that have ended their devout commitment to Riverside... go to another hospital. Feeling much regret for not taking their advice. You've been warned. read more

Hideous care. Both my parents died from conditions the riverside staff did not diagnose. By the time they got to Loyola, it was too late. I got a staph infection in my blood last summer thx to riverside. And thats only the tip of the iceberg. Kankakee is a crappy place to live so it doesn't attract the best Docs. GO TO CHICAGO! read more

The lack of communication within the staff is awful. I've been seeing specialists from Riverside network since the beginning of my pregnancy which is a twin pregnancy and for whatever reason whenever I see someone they are shocked to learn it's a twin pregnancy. At my 4D ultrasound the tech cut my time because it was a twin pregnancy, mind you, when I scheduled the appointment i let them know it's two babies not just one. My OB/GYN is very passive about my concerns and you can tell she stops listening after a few words come out of my mouth. I have asked to be referred to a physician therapist since I'm suffering from SPD but of course I have not been referred. I'm 29 weeks now and I've had this issue since 20 weeks. I can't schedule anything on my own because my insurance needs me to be referred by my doctor. I've gone to their ER once because of the pain, they put me in a room on the labor and delivery unit. The room was filthy. The room did not look like it was sanitized and the only thing that looks clean was the fresh seats on the bed. I'm extremely disappointed and can't wait to change networks. This is the first and last time I deliver with Riverside. read more

I find it very hard to comprehend the bad reviews on this site of Riverside Medical Center. At the age of 72, my husband and I have had many experiences with the hospital and with all the doctors at the center and have never been disappointed in treatment of our health problems. All employees and medical staff have been very capable and concerned with our care. Over the years we have had many visits to ER, in-patient and out-patient surgeries, and medical visits and have nothing but praise for all concerned. read more

My ER experience was good too so far. Yes wait was indeed long but was controlled. But Medication they gave me was effective. Explanation on my conditions was clear. Manner was kind and attentive, my pa and RN particular. read more

I've been going to Riverside since 1986. I've been treated by many Dr's there for everything from simple infections to cancer. I've had countless procedures, a few relatively minor surgeries a few very serious surgeries done @ Riverside as well, a few of which saved my life. From top to bottom (so to speak) the ER staff, the ICU staff, the Doctors, nurses, Med Techs, Respiratory Team & most all employees I've come in contact with over the years have always been absolutely wonderful! Sometimes the nurses & med techs on the floors are very, very busy because they are, in my opinion, overworked & understaffed & over the years it seems to be getting progressively worse. That is my only problem with Riverside. But I've always received great care from the staff, no matter what! Please, try to remember that caregivers often have AT LEAST 1 patient who is sicker than you, so whenever possible, please try to understand this? *A SPECIAL, HEARTFELT, LONG OVERDUE, SHOUTOUT TO THE RT TEAM WHO'VE PULLED MY BUTT OUT OF THE FIRE SEVERAL TIMES!! I THANK YOU, AS DO MY WIFE & OUR CHILDREN!!* Thank you to all @ Riverside who've taken great care of me for so long! For without your kindness, compassion & especially your professional skills, my wife would have had to write this review, many years ago....... read more

Horrible !!!!! The sad part is there are still some good nurses and doctors there, too bad they equal about 20 %. I had several procedures done there , ER visits and doctor visits , they totally misdiagnosed me , screwed up the billing, performed procedures without getting them pre approved . Now I am stuck with a huge bill. Filed a complaint, with them . did no good and got a call from head of ER Nurses , She had a attitude before the conversation even started Even wrote the president of RCM a letter , No response ...Not even a kiss off letter take my advise ....DO NOT GO HERE GO TO ST MARY'S , read more

I will never use riverside again they are running off all the good doctors and its takes days for a simples appointments like a mri I was in cook county hospital back in the 80s and received better appointment time and care there read more

Won't go there again...my wife and I have been there several times and NEVER saw a doctor.Each time we have visited their ER one of two different NPA's have been in charge-one is courteous with good bedside manner,the other is (insert your favorite expletive here).I was there tonight with obvious swollen and discolored gums from a broken tooth.I was told by my dentist who can't see me for three more days to go to the ER.I was never properly triaged,never asked my pain level,just told to sit and wait for hours-only for a nurse to take a quick glance in my mouth as a formality when she already had it put in her head by the NPA in charge that there was nothing wrong and they did NOTHING for the swelling or the pain.I would only recommend going to Riverside ER when your in pain if a 50/50 chance of getting proper care is good enough for you. read more

Yes watch the medication you are given in hospital and discharge . Family member had similar experience . Emergency Department did not review medications even when family asked to go over . Also medications were not reviewed at admission , in fact the family member was in hospital 2 days before medications were gone over . Also it took 3 days for the hospital to put in the advance directive . The patient had brought the advance directive to the hospital gave it to staff to make copies . Days later not. In the computer. Family member was left on the toilet in hospital room with no one there . Family found them . When family talked to some staff about concerns , the next shift knew nothing . The information. Was not verbally or written passed on to other shifts . Formal complaints do little good when when staff leaves out information in their charting . Family pointed out some safety concerns but little interest was shown . It is very disappointing and scary the lack of communication which I believe could lead in the future to an error . read more

I went to the ER last night since it was too late to go to my regular doctor and no urgent/fast care clinics were open in the area. I was couching and had fluid in my lungs that I was coughing up, it alternated between thick mucus and white foam, symptoms I've experienced before when I had an upper respiratory infection. The wait was short enough, and the PA came in quickly. Normally I don't mind having a PA treat me, one of my best friends is a PA and I would trust her with my treatment, however she lives in New York so that wasn't an option. She spent 2 minutes with me, first informing me she was sick as well, seriously? A sick ER worker? That doesn't seem right. She let me know that since I am 21 weeks pregnant my treatment is "owned" by my OB/GYN, something I've never heard of before. I didn't quite believe her, but I'm from NYC and there are different rules all over. She sent me home with no diagnosis, no treatment, and no suggestions. It was completely useless. Then today I went to the FastCare clinic, also run by Riverside, since my PCP couldn't see me for almost 2 weeks, and the doctor there refused to even see me. My OB/GYN office is also run by Riverside and at least they're helpful and the nurse on call there was extremely shocked by the other Riverside employees inability/unwillingness to treat me and made me an appointment with one of the Midwives for tomorrow. I wouldn't recommend that ER or FastCare clinic if you have another option available to you. read more