This was our second year staying here, and unfortunately we were pretty disappointed this time. We…read morestayed in Cabins 4 and 5, which are the more expensive, higher-end cabins.
My family and I aren't high-maintenance campers. We've done everything from tent camping to staying in luxury cabins, so we understand that camping comes with a few inconveniences. That said, at nearly $1,300 per cabin for the week, we expected a better experience.
The first issue was the power. Cabin 4 had no electricity when we arrived. There is essentially no cell service here--which isn't a complaint, just something to be aware of--so once we found a signal, we called for assistance. A young employee, who looked to be around 16 years old, came out but wasn't able to fix the problem. Eventually an adult arrived, and the power was restored well enough to work, but it wasn't until nearly 9:00 p.m. We had checked in around 11:00 a.m., so we went almost the entire day without electricity.
The next issue was the hot water. Neither cabin had reliable hot water, and in Cabin 4 the shower and sink water had a strong sulfur smell. After a long day outside, a clean, hot shower is something we expected.
We also arrived early, which I fully understand is outside normal check-in expectations. We were simply trying to beat the heat, so we waited on the porch while the cabin was cleaned. During that time, we noticed the sheets were changed, but the blankets were not. The staff brought in clean sheets, but no fresh blankets.
Another disappointment was the condition of the outdoor areas. I realize that once we check in, keeping the deck tidy is our responsibility. However, upon arrival both decks needed to be swept before we could comfortably use them. More concerning was the beach. It was covered in goose droppings, and there didn't appear to be anyone maintaining the grounds. At many campgrounds, there's a groundskeeper or manager who helps keep common areas clean and safe, especially places where children play. We ended up filling about half a garbage bag with goose droppings ourselves so the kids could enjoy the beach.
Finally, there were almost no cleaning supplies provided in the cabins. Since we were staying for a full week, it would have been nice to have basic supplies such as an all-purpose cleaner, toilet bowl cleaner, and a plunger available.
We really enjoyed our stay here last year, which is why this visit was so disappointing. This property has a lot of potential and is in a beautiful location, but for the price being charged, we expected the cabins to be better maintained and the overall experience to match the premium cost.
