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    Services - Rivers Dentistry

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Recommended Reviews - Rivers Dentistry

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    9 years ago

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    Comfort Dental - Glenwood Springs

    Comfort Dental - Glenwood Springs

    2.6(26 reviews)
    11.1 mi

    Honestly really great, Joseline G helped me a lot, but very nice and very easy to understand!read more

    Headline: Extreme Administrative Incompetence, Contract Violations, and Hostile Front-Office Staff…read more I am an active patient of record here, and my recent experience with the front-office staff--specifically the office manager, Thelma--has been an absolute administrative nightmare. If you value financial transparency, ethical customer service, and having your insurance contractually honored, go elsewhere. First, this office demonstrates a severe lack of financial integrity. On June 30th, I paid a $516 patient balance in full. Two days later, management aggressively demanded I settle that exact same balance, falsely claiming no payment had been received. Had I not fiercely protected myself by insisting on a physical receipt, they would have forced me to pay twice due to their own internal ledger failures. Second, they are actively violating their network provider agreements. They repeatedly insisted they do not accept my Sun Life PPO. After escalating this directly to Sun Life Compliance and the Director of Operations, the insurer conclusively confirmed that Dr. Tom Sorensen and this clinic remain active, participating providers bound by contracts with MetLife (signed Oct 18, 2025) and UnitedHealthcare (signed Mar 16, 2026). When a Sun Life representative initiated a recorded three-way call to correct this, Office Manager Thelma screamed over the carrier, tried to manipulate the data, and abruptly hung up on the insurer when confronted with the legal facts. They did the exact same thing with my Delta Dental PPO initially until the claims successfully processed and paid. Most concerning of all, I am in the middle of an active cycle of care for prepaid work that now requires immediate clinical correction. Because I stood up as an advocate for my own care and challenged their billing and insurance errors, the front staff has constructed bad-faith, retaliatory barriers to service, amounting to constructive patient abandonment and targeted, hostile discrimination. A formal consumer complaint has been submitted to the Colorado Division of Insurance, a formal administrative complaint has been filed with the Colorado Dental Board regarding licensee supervision, and Sun Life Compliance is actively investigating under Case Reference No. 202-6-00-42-34-53. Dr. Tom himself is a kind man and possibly a good dentist, but he is allowing his front-office staff to completely destroy his practice's reputation, violate state network laws, and abuse patients. Check the other negative reviews online--this is a systemic pattern of administrative malpractice. Avoid this front office at all costs. If you value fairness in pricing, proper payments, sanity, and respect go somewhere else. This practice also seems to believe that because they are a high volume office that it is an excuse to do these action or hang up. I currently also have a recorded three way conversation with my insurance provider and Thelma were she is attempting to bully both me and a neutral third party and attempting to cohort the insurance carrier in agreeing with her when they disagree with her claim. Thelma and the front office staff are some of the most ignorant and incompetent individuals when it comes to insurance or proper payment I have ever encountered.

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    Comfort Dental - Glenwood Springs - Confirmation text

    Confirmation text

    Comfort Dental - Glenwood Springs
    Comfort Dental - Glenwood Springs - Dr Ryan Klumb taking care of patients at the 2017 Care Day

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    Dr Ryan Klumb taking care of patients at the 2017 Care Day

    Sunlight Dentistry

    Sunlight Dentistry

    3.0(2 reviews)
    10.6 mi
    Free WiFi
    Wheelchair accessible

    If I could rate them lower than 1 star I would, it was a terrible waste of my time even going…read morethere. Not professional, I never seen the dentist I only seen dental hygienist and she didn't even give me eye protection during her bogus dental cleaning . After I refused X-rays since I knew I wouldn't want to return I went to waiting area where the office staff ( 2 women one sitting down on a long phone call seemed to be frustrated explaining a billing issue and the other was also on phone so I waited over 20 mins ( about as long as my very short cleaning ) I was then told to pay for the dental cleaning which I know is 100% covered. I was not a new patient and had never not seen the actual dentist before and then treated to this demand for payment from the two office staff in a very unprofessional tone I was told that they do not work for my insurance and would not be submitting it to them ( why ask for insurance from customer and then demand the customer pay just because they both were having a bad day at their miserable office ) I had been told the reason I had to wait months to see anyone that they were short staffed and couldn't keep dental hygienists ( I wonder why ) still waiting to hear from the dentist that I went to see but never got to meet or see on this third visit that was routine and should not have been ruined by poor service and angry women who try to extort payments for services 100% covered by my two dental insurances! Still waiting to hear from the actual dentist that I asked to contact me.

    This place is fantastic! Exactly what I was looking for in a dental office. I have had many, many…read morebad experiences with dentists lately as it seems many push too frequent X-rays and unnecessary "pre-cavity" treatments in the name of "preventative care". I'm a Physical Therapist - I'm all about preventative care, but some dentists go way over board because they can get more money from insurance companies. This office is fantastic! They offer exceptional care with high-tech equipment, but they are willing to make an individualized plan with each patient based on the patient's own history. If you only need a cleaning - then that's what you get! They don't force X-rays and 5min exams just to charge more money. In addition to all of that, while I was there I had my 11 month-old daughter with me. The receptionist happily took my daughter while I got my cleaning. When I was finished my daughter came back happily chewing a new toothbrush and had a cute sticker! This place is very family friendly and personalized with the care they provide!

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    Sunlight Dentistry - Sunlight Dentistry Locals' Choice 2021

    Sunlight Dentistry Locals' Choice 2021

    Sunlight Dentistry - The Sunlight Dentistry Team

    The Sunlight Dentistry Team

    Sunlight Dentistry

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    Rivers Dentistry - generaldentistry - Updated July 2026

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