I used to belong here. I joined because the location included a pool and a large hot tub overlooking the Illinois River. While soaking in front of a huge glass window in the hot tub, you can actually see the bald eagles nesting in the trees on the other side of the Illinois River! But that's about it. The place is being run by idiots, all on the city payroll -- usually guys wearing tight body shirts who spend most of their time working out on the machines while giving scant attention to the "problems" all around them. The workout machine area overlooking all of this is virtually deserted with no supervision and no customers, particularly in the evening hours after work (one has to wonder why?). This encourages pilfering and chronic theft in the locker areas, among other things. Then a white school bus arrives and unloads various people on a hot summer day, who stand around talking to each other in the Olympic-size pool, thus preventing anyone from swimming laps until after they and their white bus leave two hours later. If one tries to complain, a guy in a tight body shirt comes over to tell you your behavior is not acceptable. Meanwhile, the people off the bus could be drowning from no supervision for all he knows because, up to then, he and his "crew" are busy talking to various types about tomorrow's big game at the events center! It is a big political operation to keep everyone happy during the summer heat and the drop-dead months of cold winter, so they will not throw rocks or steal hubcaps (as well as cars parked nearby) due to the lack of personal safety on the streets around the place --which has been funded by tax monies -- that is from those who pay taxes. Somebody made a lot of money building this place. Then they use it to stick it to the taxpaying citizens to keep some people "happy" who are "needy" and unhappy for whatever reasons. But watch for Mr. Body T. Shirt to run for mayor next time around, since he knows how to make the big shots with the real money happy. read more

Incredibly unsafe environment. After several months of harassment by another member, we escalated the case to the building level management who informed us they had no instrument at their disposal to enforce the code of conduct they expect of their members, and that we should just ignore the intimidation of the other member. We hate to leave this place, particularly because of the relationships that we have formed with so many good people here, but the dereliction of the duty of care by management is just unacceptable and morally questionable. I hate to say it, but you'd be safer going somewhere that values member safety over money. read more

I like the area of this place, next to the Peoria River and near a trail outside to enjoy the view. A playground right outside for the kids to play in with mini rock climbing and an obstacle course. The only downside is that the parking is a tad difficult with a majority of its spots being reserved. So you have to park at the far end of the lots. Charging stations are available, and clean locker rooms. Different types of pools are available. One with lanes, a free swim pool, another that is heated with rails installed, a jacuzzi, and a steam room. Also one with wavy lanes at the pool playground. There is a rock climbing wall but it's always covered up. I wish they had a sign saying when it'll be open or how to use it. read more

I took my daughter and her friend to the Riverplex to use their pool and they charged $15 per child. I had called the Riverplex and they said that the admission fee is $20 per person. My daughter is 13 y/o and was going to go in the lazy river and a life guard said that she couldn't use it while others were others were using it. Then my daughter and her friend were in the pool were the diving well used to be and the girls were doing back flips in the water and a life guard told them that they couldn't do that. This place has gone down hill especially when they took the diving boards out and their life guards need to lighten up!! I used to enjoy coming to this place when she was under 5 years old! read more

I was very disappointed the last and only time I will be going to River plex. The staff just sat around and offered no assistance regarding anything, totally different than what used to be the case. I did get yelled at by one hateful woman because I sat down on one of the "heart care chairs I was told. Keep in mind there are like 30 chairs there and they were all empty. I watched for awhile and Noone was cleaning the machines. I went and walked on the track and left. The senior handicapped parking is always full so it's not a good thing for a senior to have the desire to go there. I won't be back!!!!!! The layout needs to be redesigned, the staff needs to be retrained or replaced, either they don't like their job or they have no interest in doing their job! What another pitiful excuse for OSF to brag about! The nuns needs to be brought back to replace the idiot men who are running what used to be a wonderful place because all they are worried about is how much money they make, not if the environment represents what used to a valuable asset to OSF! read more

I chose the Riverplex because it was a fit for all my family's needs. It is an amazing place, but a bit over priced. I think when you come in as a group to swim and it is $20 but you may have someone in the group that doesn't want to swim and you make them pay $20 that is highway robbery. The people who work the front desk is rude, I even experience my money being snatched out of my hand on top of that I had to ask for my change back. If the Riverplex made a few changes starting with staff it would be a very warm place to be. read more

I did not have a positive experience with the gal who I guess manages the Aquaplex. I wanted to rent out space the week of July 8th for all my grandchildren since I will be in town that week from Texas. I reached out via email per website on June 9th to inquire if they do have space available and to ask a few questions. A couple days later the girl responded with the price of each child but did not say anything about renting space. So I responded with further questions but only to be ghosted. I tried calling and leaving messages but still no response. My brother who lives there said he could stop by to talk to someone if needed. I called today and was able to speak with a very nice girl who works the front desk who took my message and stated she will let the Aquaplex manager know & will follow up with me in 2 days. I received an email later today from that manager who told me as of this past Thursday (4 days ago) there are no spaces available. I cannot help to think that maybe there were spaces when I originally tried to get in contact with someone beginning June 9th. It is now the 17th. I was truly excited into getting this arranged, but the manager could have cared less. Makes me wonder if she was even going to respond if it weren't for the helpful lady relaying my message. Disappointing. read more

Interesting little community center that can cater to a wide variety of activities or events. I came here for a comic show and was really impressed with the facility. It is well kept, and incredibly spacious. Good parking lot and nice landscaping. This is an example of a great addition to a city or community. Local aldermen and mayors of other cities: take notes. We need more of these out there. read more

3 starts, I genuinely have SO many mixed feelings about this place based off of our horrible experience today, VS the potential and what we were hoping for based on the advertising and my high desire to rise above my spinal surgery and get strong again. Maybe I was too idealistic and optimistic in a society that really enjoys being condescending to or being mean to people once they gain any weight. We get there around 1:30 ish, the girl at counter doesn't know anything about her job (we literally had more knowledge from our online research and calling to find out that with who we were planning on bring in that day... it would cost 35 dollars... since we didn't make it in an hour earlier to join for a family membership with the promo. We were thinking that it meant "pay 35 and the family can come in and swim, workout for your wife etc" which was essentially true; it was that cost the person on the phone that had a brain could figure it out with basic math skills and our kids age. She just laughed and smirked at us when we quoted that it would be around 35, saying that it didn't exist. She finally added up what we wanted service wise... and ding ding ding... it was 35 dollars. We finally pay the 35 dollars, I go upstairs to exercise cardio, and my husband and kids go to swim. Turns out because they wore athletic shorts over their bathing suits and weren't comfortable taking them off... they couldn't go swimming. No biggie, my husband talked about taking them shopping for something they were comfortable with, that would be appropriate for the facility and approved as a cover up, and coming back next week. All this happened in like 15 minutes, we were not there long... my husband escorted me to an elevator and upstairs to the cardio equipment because I'm disabled and have a weak spine. (Hence why we are trying to self improve and get rid of any post op and postpartum weight I have that makes my pain only worse and I don't take meds now.) My husband escorted me upstairs, then went to swim and supervise the kids while I exercised . They realized they couldn't go in pool, and immediately went back to the desk to cancel our order. She refused to cancel it, and and was sarcastic to him. Thankfully a man with a brain knew we couldn't do anything in that short of a time, and canceled it because it was literally less than 10 mins after purchasing. She argued to him right in front of my husband "but his wife is upstairs" even though she never bothered to mention just charging for me. My husband said he would get me, and the guy was accommodating to that. We were planning on friggin paying almost 100 a month to join, anyway (BEFORE all this... now we are on the fence) Because of the combo of her being such a condescending snob, even though my husband came and got me to leave right away (and we had to find everything on our own... no tour; not even a small rundown or anything) Her attitude (laughing, and Giving us a couple awful looks when my husband came to get me and we were leaving immediately) AND the fact that you guys let people sell GIRLSCOUT COOKIES, and target overweight people inside, in your lobby by the joke "customer service" desk. It's not like this lady was out front soliciting, and they were unaware of it. She was targeting people right there with her stuff in the open taking up the chairs in the lobby that people who actually need it could bee using (people with heart issues trying to self betterment) This place has potential and we fell in love with the potential online. BUT... it has no class, and actual care about their members or people's actual HEALTH. A fitness center shouldn't be selling garbage cookies to people trying to fight for their lives and prevent or battle obesity. You guys disgust me! read more

They need to keep their website updated with hours and services so people don't show up at 5:30 a.m. and learn they no longer offer day passes. read more

This place is starting to go down hill. The fixtures and pool area are starting too look worn and dirty. I upgrade my membership from planet fitness to the riverplex because we wanted to swim and use the hot tub but I'm not sure it was the best idea after seeing the condition of the facilities. Also, the OSF classes during the day are annoying. read more

I went here for a drop-in Zumba class, which was $7 In the warm up, I realized I should stick with running. My poor coordination aside, this is a very nice facility with newer equipment and lots of upgrades such as a healthy convenience store, a pool, saunas and spacious locker rooms. That said, more equipment keeps filtering in and it feels a bit crowded. Also, the gym space seems to need more ventilation. When I found out what this place charges for a monthly membership, I was shocked! In Chicago, I pay $40 a month for LA Fitness. I would consider this place a slight upgrade, but certainly not for $90 a month in central Illinois. That's a lot of cash! read more

This fitness center is very outdated. Classic case of a municiple ran facility who could care less about the place.

Convenient location if you work downtown or anywhere that would take you by here on the interstate. It is literally right at their entrance. I like all the variety of classes and machines, it is never crowded when I'm there but maybe because I don't go during "peak" times? I had a positive experience with the trainers and nutrition staff and they have a really nice locker room. One drawback is that they have a LOT Of events there unrelated to exercise so sometimes parking is hard to find and the gym will be filled with the event. But with all those events comes a lot of cops and security which isn't a bad thing downtown! read more

Clientele makes decent gym a headache that's not worth it. I've been going to the Riverplex for a year and a half now, usually after I get off work in the evening. I've never used the classes so I can't comment on them, but the gym is ok. Most of the equipment is in decent shape, a few pieces here and there that have some issues but not many. If I didn't have to enter the locker room I would rate this gym a 4 star, but unfortunately I need to. Going into the locker room is like entering my high school locker room all over again. Teenagers who use the basketball courts feel the need to run around yelling, cursing, and trying to intimidate the members in the locker room. I've had my items stolen and often return out of the steam room or shower to find that these "kids" have taken my towel. For $90 a month I would expect more, but there are no gyms in the area with a sauna and this is the only reason I have kept my membership to this point. If you're using the family room or women's locker room you are much better off and I would consider the membership worthwhile. For men that don't want to deal with the groups of immature kids I would say look elsewhere. read more

Having been a happy member for three years and paying a premium, Riverplex is a mixed bag of good benefits and small aggrevations. Let's start with the good benefits: * The staff are friendly and helpful. Personal trainers are excellent. The OSF staff for diet, nutrician, and health are outstanding. * The workout equipment is excellent with almost anything a person could want to work out on. Now the aggrevations: * The towel service is poor. It seems once a week, they run low or out of towels. This is unacceptable when you are paying to have towels there so you can take a shower and go to work. So if you use the towel service, you'd better bring your own anyway. * The shower situation is also poor. In the family showers, consistent hot water is rare. Many times the water only gets luke warm. Other times you wait 10 minutes for the water to get warm, you get in and two minutes later the water turns cold again. Just know that there will be days when you will have to take a cold shower after a workout. * The hot tub is down more tha the stock market in a depression. You would think they would stop spending all the maintenance time on it and buy a new one. Good grief. The times when it is operating, it is only slightly warmer than a luke warm bath. * In addition, normal maintenance of the building as a whole is marginal. You continually run into shower heads that are broken off, lockers that are off the hinges, etc. All in all, I'll keep going. But ony because there's nothing better in Peoria. My two cents. read more

Riverplex trainers and OSF Riverplex staff saved my life. They make excercise serious and fun They understand the need to encourage and challenge. My post heart attack experience at the Riverplex has nothing short of a God sent blessing Dave Z read more

After being a member at Riverplex for over 5 years, I have suspended my membership and am looking for another gym. The primary problem with the Riverplex for me is the inconsistency in the quality of the class instructors and the Riverplex's (or the coordinator of classes) attitude that instructors are interchangable. They are not! Some instructors are excellent, imo, but others are not so good. After attending one too many class taught by an instructor who almost made the class intolerable, I decided to try a gym that was much less expensive. read more

I will truly miss the RiverPlex; it's a great place to get a worthwhile workout and the propert motivation to get you going. The group exercise classes are excellent, all the teachers I had were good-spirited and worked really hard to have a successful class. To name a few good ones: Danelle, Jose, Dawn, Jeremy, Abby, Angela, and Carrie. It's a lot of fun and there is nothing discouraging. The drawbacks of the RiverPlex is the area can be sketchy, meaning I was approached by 3 kids wandering around in the parking lot and soliciting to use my "phone" and when I told him I didn't have one, he talked back to me as if I were lying. I told the girl at the front desk and she got a security guard out there in less than 1 minute. The parking can be a bit of a crapshot, but I've always found something. I wish I would have done more there, because they have a lot to offer. The pool is massive with a slide and they have the equipment you'll ever need. It's great if you're in town for any length of time. There's no hassle to sign-up and no hassle to cancel unlike some cult-like gym chains. read more

This is a great gym and a great community! As a facility, it is very nice and very clean. Tons are cardio equipment, a big weight room, and a nice track. There are also multiple pools depending on what interests you (a pool for swimming laps, a warm water pool, a lazy river, a kids area with water slides, and a hot tub). The facility is nicer than any place I've seen in Peoria. They offer a ZILLION classes which include strength, cardio, and mind/body. They also have programs throughout the year that offer members (and nonmembers) the chance to push themselves even further by participating in small group training and nutrition coaching. I participated in a weight loss program there and have lost almost 30 pounds since January! I credit this to the amazing staff and trainers at the Riverplex! It's more $ than other gyms but it is so worth it. read more

Small, overcrowed, outdated machines and work out area. I started to enjoy this place the 2nd time, until the only open elliptical was facing a wall, oh joy! I saw many people in work out classes, this is always a plus. Some co-ed sports leagues. They have a nice water park for kids, nice for families. I feel like I should shrug and think "Eh, better than nothing" That was until I heard this place was around $60 a month. read more

Great facility, offers day passes to work out, open swim for the kids and memberships. Occasionally there are machines on the fitness floor that are broken but the fitness staff gets them fixed as quickly as they can. The morning fitness staff is attentive and helpful. read more

Positives: * Nice pool * Nice track * Great locker room Negatives * Not much in the weight room as far as equipment or free weights * Keep your car locked b/c it's a really bad neighborhood and cars are always being stolen/broken into. Also, keep your valuables in sight or locked up - it's definitely not Morton - lol. read more

I love this place it is so fun you can swim inside or outside it was my first time I had a blast with my brother it was fun and the lazy river is relaxing read more

I signed for this place because of convenient location. It is very close to my workplace. The membership is a bit on the expensive side. I decided eventually to avail my membership and use it to learn swimming as an adult. Worst mistake of my life.. I decided to take the "Terrified of Water" class although I was not terrified of water per se but wanted to start from scratch. The Instructor - Julie was focused on just one student in a class of three throughout the 4 sessions. I first thought I was acting like a whiny baby but then when I attended an adult swim class at another facility I realized it was not me who was at fault. Instead of working on individual strength and weakness of all her students, she focused on working on one student basically and then gifting a precious few minutes later on the rest of the group. My last session at this facility made my firmly convinced never to go back to this facility again where the Instructor spent 30 minutes discussing as to why Jesus can never be anyone except Son of God!. My 1 year will be over in a few months and I will be so happy to quit the membership soon...what a waste of money. Avoid this place at all costs; This place may be nice looking from outside but you can far better customer care at other facilities in Peoria. read more

The Riverplex is an excellent fitness facility with good equipment, a variety of fitness classes, a clean and spacious locker room and wonderful swimming facilities. The cost for membership is very reasonable especially when taking into account the quality of the facility. read more

Ive been a member of the RiverPlex since January 2014, and I have used every service available! I find the pool area great for walking the rapids in the early morning hours! I also utilize the fitness floor twice a week. The staff is professional and always happy to help when you are unsure about a machine or if you are doing it correctly. I also have seen the personal trainers stop their personal workouts to help a member who was struggling. The staff is there to help you be healthy! I have also in the last few months started taking classes at the instructors are top notch. I have a few minor health issues and when I make the teachers aware, they are always able to give me modifications to make sure I feel a part of the class and am able to get as much from it as everyone else. With all that, the personal training staff is the best Ive come across by far. They are willing to do whatever it takes to get you to reach whatever your goal may be. No one at the RiverPlex judges or makes you feel as if you shouldn't be there. Everyone jumps in to help you feel comfortable and welcomed! read more

I have been a member of the Riverplex for a few years. At first, it was an absolutely wonderful experience. Lately, though, it has been having some problems. I believe it is having problems deciding exactly what it is. I think it is becoming an inner city YMCA. As a selling point to join the Riverplex, I was told by one of the executives that the main gym would be for the benefit of the paying members. That has changed now, and the paying members are being treated like second or third class citizens (or worse). The main gym is set up to cater to large exercise classes but is primarily used for basketball games for inner city youth, and paying members are oftentimes instead crammed into small, poorly ventilated, hot, smelly and dangerous rooms to do the exercise classes. When classes are held in the main gym, the innercity youth are often disruptive which is tolerated by the staff of the riverplex. Sometimes there is fighting and lots of swearing. Oftentimes the same group is very disruptive in the locker room as well,bouncing balls and being generally disrespectful. The innercity youth become very angry when they have to leave the gym for a class for paying members. In fact, someone today urinated all over the weights and bars for the fitness classes, which certainly sent a message to me and others. That was the final straw. The whole gym smelled like urine and it made me physically ill . Many of us had our hands covered in pee from getting our equipment. I have had enough of this place. Oftentimes, too, the inner city youth will engage in a "stare down" with people going to classes if it disrupts their games. My advice: go to Golds where they appreciate their members and there isn't this type of drama read more