As a disclosure I'd like to state that if I could rate this business with ZERO stars I would because it isn't even WORTH ONE.
Initially when I drove into town I thought, "What a cute little town." Naturally I assumed that since the town was so small - the people and business owners would be friendly. This wasn't the case for this motel. My husband was doing work in the area, and this is where he was staying. The day after our children and I arrived to visit him for 3 days the owner approached my husband and told him that he needed to inform him if other people would be staying in the room. He proceeded to rudely tell my husband that rates change when more people stay there - even though their website specifies nightly rates per room - NOT per person rates?? My husband just said okay and walked away. Apparently the guy didn't like the fact that my husband walked away because days later we still had no fresh towels, no replaced toilet paper (we had to go to the store to purchase our own), and the room hadn't been cleaned. Outside of that they never checked on us or anything. A couple days later as I'm packing the car to leave he approaches my husband in a SUPER confrontational manner and tells him that he and all of his co-workers need to leave the motel and to have a nice life (incredibly unprofessional). We really needed towels to bathe ourselves and our children, so I made the not so wise decision to go ask for some fresh towels (since his issue wasn't with me - or so I thought). When I walked in and politely asked for towels I was greeted with aggression, hostility, disrespect, and anything but "warm and friendly" (as their website advertises). He proceeds to raise his voice at me and say, "SHOULDN'T YOU BE PACKING TO LEAVE?" I told him that he asked us to be out by check out time the following morning, and so we will be out by then but in the meantime we'd appreciate some fresh towels since they hadn't been replaced in days. He goes on a rant, pointing his disgusting finger in my face, telling me that "us people" are sneaky and unethical for not telling him we were coming to visit. I tried to calmly tell him that had we have known he wanted us to do that we would have notified him immediately, but seeing as we've never been obligated to do that we didn't realize it would be an issue. The keyword in this is TRIED - he immediately cut me off to continue on about how we are deceitful and how we didn't come to talk to him, and asking for the towels is the first time I've come to have a conversation with him - this went on for about 15 minutes. I made EVERY attempt at letting him know that our intentions were not what he made of them, and even tried to apologize (why I should be apologizing as a guest being verbally abused is still a mystery to me), but he kept speaking over me and interrupting me. After getting fed up I eventually told him that I didn't know how he felt okay speaking to a woman in the way that he was, and also told him he must be incredibly miserable and unhappy with his life if it's such a major issue that a guest doesn't come and converse with him. He then told me, "go ahead and go back to your room and wait for those towels." I knew we wouldn't be getting fresh towels, so I told him to forget it and I walked out. I've never been treated like this at ANY hotel (and I travel very often since my husband works all over the place). I would NEVER recommend this poor excuse of a business to ANYONE. Outside of this unprofessional and disrespectful demeanor - the rooms are disgusting. Walking on the carpet without shoes is asking to catch a disease (parts of the carpets are shredded and torn up), there are ants and cob webs all over the place, holes in the screens, sticky cabinet doors, holes and rips in the sheets, stains on the pillow cases, a greasy substance on the curtains, sticky floors where there is no carpet, AC units that don't work, towels and cloths that have an unpleasant odor to them and are rougher than sand paper, terrible Wi-Fi, and outlets that don't work. If you are searching for a hotel to actually enjoy your stay and be treated as a guest should, Edgewater Inn or Maple Leaf Motel is where you should stay. Their customer service and access to the river is WAY better (BY FAR). I have no idea how Royal Coachman is still in business. read more