I have nothing but good things to say about the Marquis Mill Park acute rehab center. My 96 year…read moreold mom, who was an absolute joy and my best friend, was a patient there recently after a fall in her home. Her health declined fairly quickly and ended up basically needing comfort care as Hospice was not available for about 3-4 days out. The staff ( All of them) were absolutely wonderful with her and myself as I was with her every day. The nurses, CNA's, physical therapy, nutrition services, housekeeping services were all so respectful and kind. A very heartfelt shoutout to Melanie and Adrienne. I could not have gone through this without their Empathy, kindness and problem solving skills. The facility itself is clean and well maintained with a homey feel as opposed to a cold sterile environment. The meals are very good as well. I would not send a family member anywhere else if needed. Highly recommend 10/10.

My dad is there recovering from a heart attack. No one there communicates from one shift to the…read morenext, or from one day to the next. They would not give him his pain meds as prescribed. When he complained about not being able to sleep, and how much pain he was in, the nursed would ask him the same questions that another nurse had asked him the day before. Then we got a lot of "I'll leave a note for your doctor". It seems that the note never got left because we were told that several times about my Dads pain. He would occasionally go up to 11 hours without it. It was prescribed for every 6. So I asked for a list of his medications and the times that he is given them. I have medical power of attorney, so it seems easy enough. Nope! Not here. First I asked a woman at the front desk area, who refused to give me her name, and she told me I had to find his nurse.... Well, he was nowhere around my Dad's room, so I asked his CNA, Moreno. She told me that I had to ask his nurse. Like Im supposed to wander around the care facitly looking for his nurse. So I hit his call button. 25 minutes later, I timed it, Moren, his CNA came in. "I don't need you, I need his nurse", I said. He finally came in and asked the same questions and said he'd leave the doctor a note. Unbelievable. So I tried to contact 2 people in charge of his care, Debbie and Joyce. No one answered the number I was given by his nurse Jordan, and Debbie hasn't replied to my email. It's been over a week and still no response. I am beyond pissed off about this. I would tell anyone looking for a care facility, full-time or for recovery, to pass on this one. They obviously don't care much about their patients. And, sorry this is so long. If anyone from the facility would have called me back, I would have told them all of this in such less public way. Please! Pick the next one on the list...

If I could give zero stars for how this discharge was handled, I would…read more I came to this facility after a motorcycle accident, hoping to recover safely without putting extra stress on my partner. While a few individuals on the care team truly made a difference--Damalesh, Shantay, Louie, and a handful of others were kind, attentive, and absolutely wonderful--the overall experience left me shocked and disappointed. The social services director, Sam, is the main reason this facility gets a 1-star review. He was dismissive, condescending, and ultimately responsible for the stressful, manipulative mess that surrounded my attempt to leave--saying that I was "denying care" when in reality I was taking my "care" elsewhere... Had to fight to get basic discharge paperwork (that I asked a half dozen times to get for hours on end), was pressured to sign documents without being given full information, and felt completely stonewalled when I asked for reasonable medical equipment and referrals for in-home rehab. Sam made what should have been a smooth and supportive process incredibly frustrating. As for the food? I'm vegan, and while they made an attempt to accommodate that, I can't live off bread and tofu forever. Toward the end, I could barely eat anything at all--it got that bad I understand care facilities aren't luxury resorts, but respect, communication, and basic follow-through shouldn't be optional. If it weren't for the handful of standout staff members I mentioned earlier, I would've lost my mind here. If you have a choice--keep looking. You deserve better.

What can I say about this place? The fact that my concerns were not met when I felt completely…read moreviolated, disrespected, and shamed while having to take a shower, while a male staff member sat just inches away from where I had to take a shower. I was told that if I didn't take a shower at that moment, I would not be able to take one the next day. There were enough female staff on duty that one of them could have come to the shower instead. But yet, being humiliated. I still have trauma from that night. Only one staff member approached me about what happened. I was not apologized to by Hussain nor by anyone else. I felt absolutely outraged and degraded. Yet, no one seemed to care. The only reason I was here was to rehab from cancer treatment It was much more banal at best. A complete lack of communication between staff members. Often told "oh, I forgot, or no one told me," which is absurd when dealing with people you are there to care for. On more than one occasion, I was brought the wrong tray of food while the staff jokingly said, "oh, it happens all the time", like that's ok. Another issue.. having to put a sign on my door asking people to knock before just walking into my room. It is a common courtesy to knock on someone's door before walking in... it does not matter where you are. Yet, even with the sign, some just walked in without knocking. As far as rehab.. I did better PT in my room. A couple of old bikes and a few weights. It was a waste of my time and dignity. I stayed there two weeks too long. However, that being said.. some of the nicest people you ever wanna meet. All seem pretty stressed most of the time, definitely overworked, probably underpaid. From my personal observation along with asking the R.N's CNA's, LPN's, the rehab staff and others. Each caring for patients with different needs and specifics. The length of time spent that particular resident varies, leaving others under their care basically screwed until they can get to you personally. That's why the one star, because they do try. But ,things definitely need changing as far as respect, patient care, effective communication, the fundamentals and most valuable not treating your patient as you did your last. Each patient are different in their own right, they should be respected as so. As an individual, which we are all and not just another bed filled.

I've been in rehabilitation for a small stroke here for almost two weeks. The staff here are warm,…read morefriendly and professional. I came here with a lot of medical needs including a feeding tube and pump, 24x7 oxygen concentrator and a lung suction device. Not a small feat to support me all day and night but The Pearl was up to the task. I've made friends with many of the staff and I look forward to returning to do some volunteer work if possible. I totally recommend The Pearl if you are in need of rehabilitation services like I was.

The Pearl provided excellent care for my husband after an extreme spinal surgery. He ended up with…read morean infection at the hospital requiring emergency abdominal surgeries. After all of the surgeries my husband spent a month in the hospital and he was kind of at square one when discharged. When he started at the Pearl he was unable to stand. After his month long stay, he was in good enough shape to slide transfer from a wheelchair to his bed or shower/commode. He was also able to stand for brief periods of time. He progressed enough to join the intensive Rio Rehabilitation Program at Legacy Health. During his stay he received top notch care from Rio staff. They were very caring and met him where he was physically. The therapists pushed him to get where he needed for additional rehabilitation. Thank you Colin and Debra! The nursing staff were caring and as timely as they could be and several nurses were standouts (like Carol and Sherry). The weekends seemed to have less staff so things could take longer. That said, they were upfront about other work they needed to do before being able to help. And when they were helping, they took all the time and care that was needed. The food was very good with several alternatives if the main menu didn't sound good. Bambi was great in helping set up wheelchair transport for appointments, Sondra helped coordinate lots of appointments and helped make Rio happen. Tawnya was amazing at coordinating transition to Rio and backup plans. Penny was the nicest therapy pooch. She lifts everyone's spirits. I highly recommend the Pearl as a skilled nursing facility. Thanks for all you did for us

I wish I could give West Hills 10 stars, because they went above and beyond not only for my beloved…read moregrandmother Barbara D., but our entire family. Following a stroke, my grandmother was transferred from OHSU to West Hills, where she stayed for two months. Last week, when she was facing death, rather than going home, she chose to stay with her incredible team at West Hills. We got to know nurses, CNAs, case workers, therapists and more on a first-name basis. They all were so kind and gave such skilled and compassionate care not just to her body, but also her mind and her spirit -- she discussed her Zen Buddhism with one of her favorite nurses, talked endlessly with her physical therapists and wanted one of her CNAs to move in with her. Throughout a painful process, West Hills was a true partner and comfort to my grandmother and the entire family. We would have care conferences that lasted hours and involved upwards of six people, everyone working hard together to find the best choice. When we were down to the final hours, they brought food and water and reminded us all to eat. So many caregivers throughout the building came to say goodbye to her, came to give us hugs and cry with us. We could not ask for more from them. They came on good recommendation from a family friend, and she was so right. We are so grateful to all they have done for us (and tolerating when we all piled in her room for pizza parties). Thank you, West Hills.

Reviews here are consistent with our experience!! Unprofessional, poor communication never listen…read morenor listen to understand or mindful. Transactional, stories/excuses not accountable nor integrity based with no regard for well being or psychological aspects of the patient. A couple caring, but overall rudeness and bullies that neglect via ignoring, minimum 30 minute to 45 response times would call me crying. No dignity or reverence provided diminishing and falsely profiling patients/family. Despite concerns for overmedication potentially harming cognitive and kidneys, causing weakness/dizziness,, added more including narcan and 3000 mg daily, ordered equipment delivered to room at 9pm after medicated asking 95 yr old with cognitive to sign. Use upholstered chair for storage and closets wadded up clothing saturated in urine 2 weeks because only PT can take them to potty necessitating urinating in bed with long wait times causing bed sores to never heal. Got backache and developed congestive cough while PT on week vacation without substitute felt neglected. Don't address inflammation through basic icing even after provided cryo and voltarin ourselves had to remind, not following surgeons orders, bypass primary care/cariologist specialists, not getting patients out of bed through strength building early on prolonging rehabilitation then blaming patient. Their ratings are from Medicare whom give frequent cutoff notices that add to stress loads of families. Only one shower/shampoo in 2 months and no modesty draping with two men changing mother. HVAC inadequate and rooms uncomfortably hot even for visits, miss important doctors appts, food not heart healthy nutritious, and poor quality causing 25lb wt loss to 124lbs, Belongings, Flowers Food out of view/reach,. one actual "care" meeting in over 2 months stay (used for attempt signing off rights hearing aids later lost one between facility/hospital refused 1/2 cost i/e 150 for 7g aids) or 2nd medicare notice only limited 20min vs. care, poor record keeping and never provided when requested. I could go on, but you get the picture. sigh. Care in this country is a broken bureaucracy.

My family was VERY PLEASED with our Mom's brief time of care @ Village Health Care! She was treated…read morewith love & respect from ALL STAFF. She loved the food!! BONUS!! She received the care as outlined in her treatment plan. She enjoyed some activities and making friends. The nurses were GREAT & very helpful for Mom & our family! The receptionist is an ANGEL that LOVES the residents! HUGE BONUS that the staff has HEART I will refer my peeps to Village Health Care, with confidence of great care!!

After two weeks in the hospital, my husband was sent here for rehab. This was our first experience…read morewith such a facility. The everyday staff are amazing, caring, and professional. The RNs are in touch with the patient's needs and contact the proper medical providers when needed. Unfortunately there is significant delay in initiating proper treatment, such as antibiotics, etc. In addition, treatment managers to not contact family members routinely nor do they give details of care, planning, testing, etc. prior to the group sit down. In some cases this can be a real challenge for the patient, who may need better communication due to hearing, visual limits etc. After release, we inquired about some dates of care via telephone x 3 to the care specialist, with No response. While at Village Rehab, my husband complained about the food, did not eat, and lost weight. So I tasted the "soup"....he was right. After returning home he has regained some weight and pursues regular meals, so it was not his illness.