My family & I are in the emotional process of choosing the right hospice for my grandfather. We are…read moremeeting with a hospice appointed my Medicaid tomorrow morning. I was able o get in touch with the sweetest, most comforting & knowledgeable on-call hospice nurse I've ever come across at 10:30pm! Her name, I think, was Sonia. As comforting as our conversation was it was also educational. She reassured me that picking a hospice is like buying a car. If you don't like it you move on to the next until you find one to suit your needs. She empowered me & encouraged me--SO wasn't expecting it to be such an uplifting call. I can tell with this short encounter that my grandfather will be in the hands of some amazing & smart angel nurses & loving care I doubt I could find anywhere else. My grandpa also is not English speaking & she told me they have some nurses available that do speak our language & are familiar with our culture. I wish she could be my personal nurse every day to speak encouraging things to me every day! We haven't even entered with their program & I love it it already. Before searching anywhere else for hospice--coming from an anxious & worried granddaughter-- please give Comfort Hospice a call first. They literally answer your call at ungodly hours like I called & they don't even mind.

I was trying to coordinate care services for my stepdad from another state to help my mother who…read morewas overwhelmed by his needs. From the first phone call they put me at ease. They expedited paperwork and got him comfortable immediately. They offered counseling and a volunteer to watch him so that my mom could have some respite. It was a peaceful death and I thank them for their kindness to my family. I wish I could have been there but I know she was in good hands.

It is hard to put into words how amazing All About Seniors has been to work with. Jennifer Roney is…read moreso knowledgeable in navigating the world of care for seniors. I've worked with a number of Care Managers and Hospital Social Workers over the years and Jennifer is by far the most helpful. She helped me find an Adult Care Home for my father which included setting me up on a handful of viewing appointments based on my father's needs and our budget. We ended up finding a wonderful home for my father and Jennifer's guidance for how to navigate the system and key decisions was so valuable!

From the owner: We are an RN owned and operated Senior Placement and Referral service with a full time staff of…read morethree. We assist families in selecting care and living arrangements to best meet the needs, wishes and budget of their loved one. We are known throughout the Portland metro area for our comprehensive knowledge and experience, timeliness of services, and our high level of professionalism. If you have any questions or needs regarding your loved ones health, safety, care, insurance, finances and/or current living situation, please give us a call. We would be happy to talk with you.

Wonder retirement community. We've been here 7 years. People are energized , lots of activities .read more

This facility has an extremely high employee turnover rate for a reason. Their supervisors have a…read morereputation for harassing and bullying new hires. They are more involved with workplace gossip than actual patient care. The main population of patients are very affluent and will target employees as they please because of their management involvement. I do not recommend this establishment for anyone interested in an inclusive and welcoming environment.

We chose Monterey Court Memory Care Home (MC) two years ago as our mother struggled with severe…read morememory issues. She passed away in September of 2016 at age 97. She had lived at five other retirement and skilled nursing homes over an eight year period so we had ample opportunity for comparisons. We were pleased with the help she received during this very challenging time of her life. We have recommended MC to others dealing with a similar situation. On our visits we always found mom clean, well-groomed and well dressed. Although she often was repetitive, incontinent, cranky or hallucinatory, staff dealt exceptionally well with her. Doubtless they dealt with many similar problems from other residents as well, on a daily basis, but they were always pleasant, patient and caring. During mom's last critical weeks, staff was especially loving. Management assigned extra people to sit with her almost full time toward the end. In addition, management was outstandingly helpful in working with us to get hospice quickly set up when it was needed. MC is arranged in four separate spaces, or "pods." Each pod contains 12 individual rooms and a central living/dining room. We think these smaller groups of 12 residents results in a quieter, less threatening, more family-like environment for memory-impaired residents. Healthy meals are provided in the central room but staff brought meals to mom when she was unable to come to the dining room. Short weekly trips are available to the residents to nearby restaurants and attractions. Mom recently went on a road trip to the Tillamook cheese factory on the Oregon coast. Mom had one or more medical appointments every month but became so fragile in her last year of life that we could no longer take her in our cars. MC helped us by taking her in the residential van, which was equipped with a wheelchair lift. We would meet the van and mom at her doctor's office. The key issue that didn't meet our expectations was a seeming lack of communication among staff about scheduling details for mom's medical appointments. We would notify the staff of the date and call the night before to confirm and still there were several times when MC's van just didn't appear at the appointment. Another issue was MC's care of clothing. We provided nice clothing marked with mom's name, as required by all such residential facilities. Nevertheless, items frequently disappeared; or they would be quickly ruined by rough laundry processes. Clothing care seems to be common problem in assisted living situations. We experienced it at every residential care home where mom stayed. Irritating as these problems were, our overwhelming concern was mom's well-being. On balance, we were well-pleased with the clearly superior care provided by Monterey Court.

This facility refuses to pay me over $1000 that I'm owed if you love your family members please do…read morenot put them in this facility - coming from a worker that has seen a lot and dealt with a lot. If they'll abuse their employees who else do you think they'll abuse? They also have a class action lawsuit against them for failing to pay employees. Please don't work here either.

Prospective clients should be aware that this agency's operational model does not appear to be…read morebuilt on a foundation of client-centered care. A critical red flag is that their caregivers are not mandated to possess CPR or First Aid training. Therefore, if the safety and well-being of your loved one are the highest priorities, we strongly advise considering alternative providers with explicit commitments to these standards. Along with the organization's handling of essential tax documents is notably inefficient. Rather than mailing W-2s or 1099s to meet the January 31 legal deadline, the office retains them for in-person pickup. This policy demonstrates a lack of regard for employee convenience and creates an avoidable inconvenience.

From the owner: Family Resource Home Care, formerly Helping Hands Home Care, provides non-medical assistance to…read morehelp our clients live at home comfortably and independently. We are proud to support families and communities throughout the Pacific Northwest through our dedicated caregivers who share a commitment to enhancing the quality of life for those in need of home care services. Contact us today to learn more!

O to be old and in love again, in the portland rain! A nice place for senior shenanigans. Had a…read morenice meal in one of the onsite restaurants with good friends.Then saw some live theater. First Lady Lou. A play in 2 acts about First Lady Lou Henery Hoover. A wonderful experence.

From the owner: Rose Villa is a nonprofit, continuing care retirement community (CCRC) located on a bluff above the…read moreWillamette River in Portland, Oregon, offering cottage homes and a continuum of care from independent living to supportive services in your home to 24-hour nursing care. It is an active, inclusive adult community, in which every person is needed and can be fully engaged and energized.

Hi have been a client/patient at Kaiser for over 20 years. I used to love Kaiser, but boy have…read morethey gone downhill. I'm not looking forward to shopping for health insurance this coming fall. But looks like it's time to move to a better medical situation... The issues begin with just trying to make an appointment. Recently, I was referred to a gastroenterologist. I go to the "schedule an appointment" page and there are zero appointments available. I tried the rest of March and the entirety of April AND May. there was not a single appointment available. I write to my doctor's office and say, "hey look, I am not able to schedule an appointment through the website. Can you tell me where to call, or have them call me?" NO REPLY. So now here I sit, super-duper looking forward to my upcoming sashay through Kaiser's perpetually-broken automated answering service. Yes, the one where the system cannot understand my birthday whether i use my voice or keypad to enter it. **UPDATED TO ADD: i called Kaiser after writing this to make an appointment by phone. THERE WERE NO APPOINTMENTS AVAILABLE. So at this time, I am unable to get the care recommended by my doctor. I'm also not happy with how my coverage changed once I retired. Suddenly, everything costs more. why??? i've been paying into this system for so long I should be a stockholder. Now that i've retired, the prices have skyrocketed. Thanks for that. Then I get a bill for over $1700. I was unable to set up a payment plan, so a Kaiser person went into the system and set the payments up for me. The following month, the payment schedule was still not working and I ended up paying the whole chunk at once. Excuse me, but that is a LOT of money for anybody to come up with. I also realized a while ago that my primary care physician is more of a conduit to other doctors, or to lab tests rather than somebody who actually knows what is happening in my body. Also, when I go in, or make an appointment...well, the appointments are SHORT (20 minutes) so I have to be very clear about which single issue i want to tackle at that time. Then make another appointment if there is an additional issue that needs to be addressed. Maybe this works for most people, but I believe my issues are related, so this kind of piecemeal approach to health care really doesn't work.

I have enjoyed most of Kaiser. They clearly have some information issues. I was late today. By the…read moretime i got it figured out and checked in, I was 18 minutes late. I checked in and was told where to go and wait. 82 minutes later. I find out that I had actually missed my appointment and the nurses were never going to call my name. My question is: Why was none of this information given out? I didn't know that being late would cancel my appointment. How many people hang out in the waiting room for hours? Isn't anyone paying attention to who's in the waiting area? Sad. We wasted hours sitting here. They are getting me back into rotation but I have to wait. More. Communication People. You work here and know the program. I am new to health care. ..................................... I just talked with nurse. When your late to an appointment. They will close your file after 15 - 20 minutes. To prevent this from happening. The Patient Coordinator is supposed to let the nurse know the patient has checked in late. That is to prevent what happened to me. If the the front does not let the nurse know the patient is late and they really have no way of knowing otherwise. The nurse will clear your file from the computer screen after about 30 minutes. Then your truly waisting your time because no one is looking for you. So If your late. And it's been about 45 minutes. Go check with the nurses and see if they even know your there. May save you time

I could have not have asked for a better experience. Healthcare alone is a beast, let alone trying…read moreto take it on for my loved one. From everyone that I had looked into, Home Matters was my #1 choice for many reasons. They were so efficient with communication, even how available they were to assess, start services and establish care. I've had a flawless experience and I plan on recommending them to anyone that I can.

I am extremely grateful for the level of care my brother is receiving from Erica Heatherly and…read moreAllison. While they are wonderful at caregiving, they also bring a level of professionalism and personality to the care they provide. They have made my job as a caregiver for my brother so much easier! My brother appreciates the care they provide and always looks forward to seeing them. Maureen B. Cruse