I have had nothing but problems since I signed the contract for my pool. I completely understand weather constraints, but that does not excuse their lack of organization and communication skills. To sum it up: they were 3 months late on delivery, which happened during the time that I wasn't home to supervise (and they had advance notice), the steps were originally put in the wrong end, the concrete around the pool was not the correct measurements that I had indicated several times (even in writing), the liner was cut during the installation process and wasn't patched for 6 months, but didn't work and the concrete around the pool (9 months later) has cracked and eroded and Kevin says that none of that is his responsibility. There have been numerous other problems including lack of response to text or calls and rude, inexcusable behavior. read more