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    River Trail Apartments

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    7 years ago

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    Carson Property Management - Grand Champions Complex

    Carson Property Management

    (2 reviews)

    Where do I begin with this place?!?!…read more We were promised a lease through August 30th 2015 since my boyfriend planned on leaving the military when his contract was over on August 27th. Andy Carson told us at the time of signing the contract that we would be able to do this (instead of leaving July 27th, 2015) when they sent out the emails to re-sign leases in January 2015. I told his secretary in the email in January 2015 that we would like to stay until at least July 31st. She said this was fine and offered to give us more time, hence when I said we should do August 30th to be safe. I was told this would not be an issue. In March of 2015, I was called by John Carson's secretary and asked if we were re-newing our lease, I explained to her that we had figured this out in January. She said they had no paperwork or verification of this and I offered to show them the emails. She declined my offer and said that John Carson would need to speak with me about the issue. She even confirmed that there were other tenants here who were promised by Andy Carson's secretary that they could stay longer than what was on the lease through email. But that didn't matter, obviously. I told her that was fine. TWO WEEKS LATER AFTER CALLING EVERY DAY, he finally returned my call and pretty much said we were out of luck and HAD to be out on the day his contract ended with the military (August 27th) and refused to honor his OWN BROTHER'S promise to me. I did not push the issue further knowing that there was no point. Well today... My boyfriend was outside cleaning his car when he was approached by a woman that asked him to stop and go elsewhere. Not knowing who the woman was, he said he would be more than happy to speak with the landlord about the issue if she had a problem with it. We have seen this woman numerous times and she has seen us while walking her dog. She herself has broken rules at this place by walking her dog without a leash (which is a violation of an email notice and change to the lease rules that was sent out in December and January of 2014-15). Turns out, she was an employee of Carson Property Management that also resides within the building. I understand that his car appeared to be "smoking" and is loud since he has a turbo in it and that CAN be disruptive. I have no issue with her thinking this was an issue. However, 2 hours later my boyfriend received a call from the MP's on Fort Riley and also the Riley County Police Department to go downstairs. After speaking with the officer, he was told that we would most likely be evicted and that was that. He even told the officer he has lived here for a year and a half. Shortly after, I received an email from ANDY Carson even though apparently he does not run this building anymore and JOHN Carson does stating that my fiance (whom I marry in one week; thanks for the ADDED stress) needed to be out BY TOMORROW because he is not on the lease. The day we picked up the keys, I was unable to attend because I was working and asked Andy Carson if my boyfriend could please pick up the keys for me and check the apartment for pre-move in damages for paperwork since he will reside here as well. He said that this was FINE. My fiance (and legally common law husband who is re-enlisted and currently active in the military) is not on the lease because we were not married at the time and had not lived in this residence together yet and he still technically had a barracks room. Now, we are supposed to be moving into a new home on July 21st (three days) and Andy Carson refuses to let him stay. His reasoning? Because he was RUDE AND DISRESPECTFUL to the woman. Who he was not aware was an employee and who APPROACHED him out of nowhere instead of contacting HER BOSS AND THE LANDOWNER to approach us and discuss the matter with us. This is an absolutely horrible place to live and I am now contacting the RCPD and upper levels on base to make sure that this place is blacklisted to military. I have also had discussions with other tenants who claim that they have been screwed over as well. For example, not getting security deposits back for more than 30 days which is not only a violation of their OWN contract but I believe is against the law. Please find somewhere else to live. ESPECIALLY if you are military.

    This place is a joke! For the most part living in these apartments are quality, but if you expect…read morethings to get done at your apartment within a month NO. We moved into a friends place when he moved back home and found out John charged the family well over 3/4 of their deposit and beings we moved in other that the floors being cleaned nothing was done. Fast forward to when we moved out John made a hilarious comment about my friends family being mad about his charges and made the comment that even if he does not do the work he as to right to take your money. So he will absolutely charge you and pocket it. It has been over a month since we moved out and still waiting on our deposit to be returned. We called and got another John Carson special excuse on why nothing is ever his fault. My wife and I currently are going to bring clams on him with the better business and Manhattan Kansas about how he does business. If you want to live in a place this is not the worst just be ready to never get anything done for a month minimum, and if your check in - out list is perfect so he can't jack you around everything will be fine.

    The Window Source - Gary Stephens

    The Window Source

    (1 review)

    We had the pleasure of working with Gary for new windows in our Topeka Condo. We had called a…read morecompetitor who came by looked at the windows, never measured and then provided a verbal quote of 12k. This is not a small company but I won't mention names. We then called Gary. He came to the condo and met with my daughter, he explained everything to her, took complete measurements and produced a quote of around 4k. I knew from my research that the windows alone were going to be costing me around 2k for quality windows. Then the installation. We contracted with Gary to do the job. This was just prior to the Covid-19 pandemic. We paid him the deposit for the windows. Well of course, then as one would say everything hit the fan with Covid-19. My pay was cut by 40% and so we were just banking it would take a while to get the windows from the supplier.. Well, as luck would have it, the next week Gary called me and said he had the windows and was ready to install. Wow... With my current pay situation, my wife and I hesitated on spending the last of the 2k, just in case we needed it to put food on the table. Gary was fully understanding, cooperative and worked with us. He simply said..... Give me a call when you feel confident to move forward with the installation! Wow... As things progressed my wife and I were making ends meet, so we called Gary to get the windows installed. We watched his crew arrive through the Ring camera (Since we were in Colorado and had mailed Gary the keys) and get the windows installed. A few days later Gary himself, inspected the job at the condo. Only after that inspection did Gary call me and tell me the job was completed. My daughter recently went back to the condo and she face-timed us and showed us the installation. We couldn't be happier with anything. Gary, THANK YOU!!!

    River Trail Apartments - apartments - Updated May 2026

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