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River Highlands

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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3 months ago

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15 days ago

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Ask the Community - River Highlands

Graymere Apartments - Pool/Spa Area

Graymere Apartments

(7 reviews)

This is the worst apartment complex. Don't waste your time or your money because their $1250/month…read morefor a 500sqft apartment where nobody answers the phone (EVER) and apparently they only have one maintenance for multiple complexes, is not worth that price. My daughter moved in to this apartment in May 2022 and has had multiple maintenance problems. The office never answers their phone, nor do they call back. Maintenance does not fix things properly, like kitchen sink backing up, washing machine connectors spraying water when we connected washer hoses (from the top of the shutoff valves) the maintenance person said it was the hoses. Wasp infestation that they didn't respond to for 10 days. My daughters room mate is allergic to wasp. The smoke detector started alarming early hours one morning. When they finally got in touch with the office they were told to just take off the wall until someone could get out there. My daughters car was hit in the parking lot. Unable to get a hold of the office to see if there are any surveillance cameras, I'm sure there aren't in a dump like this. The tenants across from my daughters were evicted and the trash sat outside in the ally way for days, smelling. We had a large package from Amazon delivered to the wrong apartment. My daughter saw it sitting downstairs but did not realize it was something I had shipped there. Office never got back with me when I left a message. Nor did the person living in the apartment respond to the note I left on their door asking if they saw or received the box.

We loved living here and only moved out because we got a house. Maintenance was here fast when we…read moreneeded them and the office staff is lovely. Their new upgraded apartments are A LOT prettier which is good since theyre doing it to each apartment. Were sad the previous manager left since she was great but for the few weeks the new manager was there before we left she seemed very nice. Only complaint is some people walked around with their dog on no leash. They were friendly but you never know. Not sure why they dont just take them to the dog park Thanks Lael for making it so easy to find a temporary home!

The Kensington

The Kensington

(1 review)

Management is never in office on site for starters. There is a long and wordy lease agreement that…read moremost people will not read and because of this this business scams customers out of more American hard earned money. Another point is the apartment buildings are half ***** remodeled and very cheaply made, hand rails in the apartment are a danger to kid for the fact that I don't consider them secured, kitchen cabinets stick and so do drawers and also very fragile because they're plastic and been there since the building was new. Maintenance is lazy and never comes to fix anything in the apartment which is extremely miserable when the garbage disposal stops working and drains get clogged so not reliable at all for any needs. Water pressure in the building is especially low, electric bills are extremely high, rooms upstairs get extremely hot in the summer time and a/c unit can't keep up. In the lease it states in " fine print " the apartment building requires 60 days advance before you move out but they wait to send a notice until after the lease is up so now we, "HAVE TO PAY 2 EXTRA MONTHS WHEN NO ONE LIVE THERE ON TOP OF OUR NEW HOUSE PAYMENTS." This notice should be posted or put in the mail 3 months in advance to avoid these issues. All these issues really show a lack of proper management and structure in my opinion and requires evaluation immediately. With this business in the state that it's in I would strongly recommend to everyone to look somewhere else to rent. This business is run by some pretty profound people. Please feel free to reach out if at all any questions. I'm not satisfied or at all impressed with this company.

River Highlands - apartments - Updated May 2026

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