I'm not sure if the owner is just short tempered or depressed. This is not a customer forward company, and the price point is much higher than their competitors. I definitely would only use them as a last resort. I had a better experience speaking with other companies to schedule a dump can to remove some construction debris. It's Easter Monday for goodness sake. read more

River City Rubbish Llc - Email confirmation requesting service. - Junk Removal & Hauling Near Me - Richmond, Virginia

Donna was very nice but they did not deliver the correct sized dumpster. I ordered the next size up with the intent of having it in the street. They sent the smaller one which was not large enough. I would have ordered a 2nd one from this company, but because they would not own up to this costly error, I have no choice but to go with a different company. I guess this may be the scan so customers spend more money. read more

On day 6 of being late to deliver... they called again with another excuse of not being able to deliver on time. Will never use again. We threw in the towel on their excuses and hired another company to deliver the 30yard container. read more

Received a quote for a 40 yard dumpster for roughly $600 but now being charged for overfill for a grand total of $1400, this was for a house demo which includes everything from wood floor to shingles. I don't feel that a 5 ton limit for a 40 yard dumpster is fair considering average weights of materials to be removed during a demolition of a house, pretty much guaranteeing that if I used more than 1/4 of the dumpster I would be over weight. read more

I read some of the other reviews and i am truly perplexed. I have used them on several commercial and residential projects and they have always been timely & communicated well. I used other services prior to working with River City Rubbish and there service is exceptional. read more

There are far better waste services in town. This place forgets that you called to have your containers removed then tries to bill you for extra time; or forgets to send someone to drop off what you ordered. Plus they hit my credit card before I could review what they charged. Do yourself a favor and call someone else. Not worth the hassle at all. read more

Do not rent from this place. I was moving out of my house and reserved a 20 yard dumpster three weeks in advance. This morning they were suppose to deliver, they called and said they did not have any 20 yard dumpsters available - I asked if they had two ten yard dumpsters available. They said yes and finally delivered two in the afternoon. They originally quoted me $350 but when I received my credit card bill they billed me $480 - I have called 4 times spoken to Donna and Shawn and they kept telling me that would find out and get back with me to which they never have. Also it took 8 days after I initially called to pick the full dumpsters up. They do not have any customer service and continue to not address my issue. read more

Not informed of excess weight fees. Originally quotes 440 for 30 yard but got charged 1100 without informing me prior for yard waste.

I have been working with these guys since they opened. They have always provided great customer service and we have never had a problem with hidden charges; I have pushed the dumpster limits a few times and have never been over charged. I know from experience that you would have to serious overfill a container to go over the allowed limits. We work with masonry materials so even loading heavy materials, we are always able to fill the dumpsters to the top, with no issues. The drivers have always gone above and beyond to load and unload the dumpsters in requested areas. River City Rubbish is a great local small business and I would strongly recommend their services. read more

This is truly the worst business I've ever interacted with. They did not drop or pick up the container on the committed date, and did not have the size we were originally promised. I had to call 2 days later to tell them the container was still not delivered. Unauthorized, they ran my credit card TWICE (for one container) which I was told was "just to have on file for unpaid invoices". I spoke with the owner to make him aware of the situation, the lack of communication, and extremely poor customer service. I let him know he would no longer have my business moving forward...He let me know.."He didnt care at all". I would recommend SB Cox or Capital over River City. read more