After my experience with Ultimate Paris Guide, I highly recommend this…read morecompany if you want to make the most of your trip in France. On the business side, thanks to them, we saved a lot of time and money. They organized in advance our transport from the Airport to Paris and as well as in Paris, and they found us a great hotel in the heart of Paris, and booked the best restaurants just near my workplace On the leisure side, they could reserve the best seats for operas, private tour with guide... we spent some time after work discovering the greatest sights. And especially, If you like the nightlife in Paris, you have to call them ! They are the real travel counsellors who know Paris in and out.

Purchased the package on August 16th to plan tours and transportation during our trip to Paris…read more They sent me an email stating that they would be closed during October (during our trip) so they can't help us and will refund the E275 that we paid. A month later I contacted them about the refund and they said it was "coming soon". Two months later, still no refund. No response. Stay away.

Happened by the location on Montorgueil and dropped in to find the most helpful people. We needed…read morenearly last minute train tickets to Lille and they provided them quickly and easily, advising us about the cheapest fares available. They even told us how to best get to Gare du Nord. As Americans unfamiliar with the TGV trains, we were most appreciative.

Absolutely horrible experience! I booked a coach bus ticket from Cologne to Dusseldorf. It did not…read morearrive at the time it was supposed to. We were fine the first 10-15 minutes but started worrying if it was coming at all. I tried the "track the bus" function on the website but it did not work. I called into the number on the website and it said the office was closed but if it was urgent or something regarding a current trip, to press star to be brought to the emergency line. After I pressed it, there is a voice recording saying it was experiencing high volumes of calls and that I should contact the ticket booths, the website or try calling again. It then cuts the line and not allow you to wait at all. Throughout the next 45 minutes, I made a total of 8 calls spread out, but not once was I able to get through. 1 hour after the supposed departure time, we were fed up and ready to pay whatever train we can find to get us to Dusseldorf. That was when the bus showed up. I note that they have my contact information including my email through which they sent my tickets . Why was there no communication whatsoever on the 1 hr delay and why was there no way for the customer to contact to find out what was going on? It feels helpless when you are in a foreign place especially at nighttime and dependent on your bus to arrive. By the way, after the bus arrived, there were no apologies or any explanation from the driver for being so late. Driver's attitude was also not the best. Definitely will avoid Eurolines at all costs.