Not the best Rite Aid location in my opinion. This one is very close to my house but I try to not come here unless I'm desperate. Stock has been bad lately and there are lots of empty shelves and out of stock items. Some employees are nice and some not. The pharmacy has been ok over the years but I've had some issues before. Overall this location is so so. Maybe it's due to the rumors of this location shutting down, I don't know? The store is clean and well lit though. I used to love this Rite Aid but it's definitely lost its mojo... read more

Anahit- the pharmacy technician is so rude! After dealing with her twice today from her bad attitude to interrupting me I couldn't go back a third time. I sent my mom to pick up my prescription- and guess what? Anahit was rude to her has well! People are ill and are just wanting their medications. They don't need this awful lady giving them a hard time on top of that. I'm switching pharmacies. CVS is just down the road people! read more

This place feels like a ghost town. EMPTY! I've been in here several times over the past few weeks. A lot of empty shelves and hardly any people. At least the employees are nice, helpful, and friendly. I've heard that Rite Aid is having financial problems. But, not having items to sell might make it impossible to make any type of profit. Other reviews indicate that they have other hurdles to overcome before they get back on their feet. Sad, as they used to be a giant in the industry. read more

Waiting for over 40 minutes for a vaccine WITH an appointment yet a man in front of me WITHOUT an appointment was seen 15 minutes ago?! Do better! read more

This is getting worse. Dr. Sending prescriptions yesterday at3.00 pm they call you today that they don't have it and have to order it, will call when it's ready. Then if they fill up one. You get a call 3 or 4 time a day to pick it up. Wow. I hope It gets better. I don't want anyone to loose their job but Ms. Anna has attitude and no customer service and doesn't even do her job at the back. What is the problem here?! read more

This Rite Aid is so unprofessional!! They're always out of stock of every medication. Also, their pharmacist, lack empathy, sympathy, and overall compassion. Especially a lady pharmacist that works there!! She should be fired immediately!! Anyone who is reading this please go to CVS or a different pharmacy in general I employ you!! read more

Avoid this location for all your medication needs, if you need your medications in timely manner this will never happen , got a text from Rite Aid that my medications were ready, then My wife called to verify they were ready and they said they were not ready to wait 15-20 min, we got cut up in some errands and let about 2 hrs pass, you would figure if they said 15-20 min and you show up 2 hours later the medications would be ready!! well to our surprise they were not, and we needed to wait 15-20 minutes, this is absolutely outrageous, they don't care about your well being much less your time, totally unacceptable and disrespectful. Never Again. read more

Rite Aid - a tablet and a monitor on a desk - Drugstores Near Me - West Hills, California

0 stars if I could. Came here several times to pick up a medication that I need, was given the run around everytime by a different person at the pharmacy. On the FIFTH time I came, the pharmacist told me that they don't even carry the medication I need, after repeatedly being told they'll "put it in" for me and to "come back tomorrow". No calls to notify me or anything. I had been out of my meds for a week and experienced horrible symptoms due to this. I'm lucky this medication only had non life threatening withdrawal symptoms, but if it were a more essential medication pertaining to their body functioning correctly, I think someone could be in a lot of trouble. No regard for health and no communication between staff. Entirely unprofessional, and UNSAFE. Currently working to find main pharmacist's license number to file a report with the California Board. Looks like this has happened to others at this location. Feel free to do the same if you get the chance. read more

Kaiser was out of the medication the doctor prescribed so I went into the local, West Hills pharmacy on Platt Ave and Mo, the pharmacist, could not have been more helpful. He called Kaiser multiple times until he got through, got the prescription ready and texted me to come in before closing time. The prescription was for my mother-in-law's very itchy, red eyes....she was in major discomfort for a couple days while Kaiser messed around. Thanks to Mo, she finally got the relief she needed. Many thanks to Mo's professionalism and neighborliness. read more

I have to leave a review as I see someone else has had a horrible experience with Taya!! She is very RUDE and miserable she clearly hates not only her job but her life sadly. I needed assistance with locked up medication I also had a few questions and she acted like that was so difficult and gave me a horrible attitude and when I said something she was so snappy and ready to fight me with her words! This women will continue to push customers away! Management talk to ur employee or maybe after enough complaints you will fire her and hire someone better!! The way Taya treats your customers is unacceptable!! read more

They never answer the phone and when they do they put you on hold for ever!! I have tried to call them since 9 am this morning, it is 11:09 now and this last time I tried the person at the pharmacy put me on hold 46 minutes ago!!!! Awful service!!! Update: still holding it has been over an hour!! UNACCEPTABLE Update: almost an hour and twenty minutes!! Hanging up.. now their phone is busy busy.. this place is awful! Need better management! read more

Rite Aid - a phone call screen with the text'west hills rie raid f ' - Drugstores Near Me - West Hills, California

Went in Oct 30th for ice cream,.... was helped by Taya (I believe to be correct name , not more than a letter off) Taya went beyond the service I expected, she was so helpful, I will return to this store more often read more

Aweful service, uncaring and lazy pharmacy staff. This branch is close to my house and few times that I go to the pharmacy, it has always been disappointing. They will go out of business if they don't pay attention to customers and their voice. I go to CVS, just less a mile ahead in the victory. read more

The Rite Aid in Apple Valley, Ca. Jess Ranch is the worst. Always shirt staffed. Today I had to call 12 times, the pharmacy line kept rolling over to the promp to push 3 for pharmacy, then finally after calling back a few more times, someone answered an immediately put me on hold for over 10 minutes. I called back because I wasn't sure they even knew I was on hold, only to get the same thing for another 10 minutes. Finally after 3 more tries, someone answers. A prescription that my doctor sent over a week ago was not ready and out of stock. I will be awake most of tonight if I even get to sleep. Thank you Rite Aid, you suck. I will be transferring my prescriptions and my wife's to CVS tomorrow. They can't possibly be this bad. read more

Lucy in the pharmacy was awesome today! I called right when the pharmacy opened (expecting to be on hold for a while), but Lucy answered immediately. She was so helpful in looking up my daughter's prescription and verifying the pills are in stock on the shelf so they could be refilled. It was an emergency where my daughter was out of medicine, and I felt much better after Lucy helped me. She also explained the issue with my daughter's original prescription that led to her being out of pills a whole 12 days early which I have already contacted her doctor about. Thanks, Lucy, for all your help today. I appreciate it. :-) read more

The new staff at the pharmacy are very rude and disrespectful. They refuse to counsel patients and explicitly tell them to "read the instructions" and "I don't have time." Will be transferring the entire family's prescriptions elsewhere after coming here for almost 20 years, it's simply not worth dealing with anymore. read more

This has to be the worst-run pharmacy I've ever seen. They can never get the prescriptions right, lines are always ridiculously long. Wait times for over 15 minutes even when only 2 people are in line. Every time I've picked up, they end up billing it to the wrong insurance. How is this place still in business?? read more

Every time I go into this pharmacy there seems to be an issue with my prescription, and I'm simply told to call my provider to solve the issue, only to then find out that there isn't an issue. I take medication that will give my body shocks and make me dizzy and unable to walk or drive if I don't take it on time, and three times now I've had to skip medication for multiple days because of the unreliability of this pharmacy. I don't want a copy and pasted "customer care" response from the store manager; I want you to fix your pharmacy and stop jeopardizing my health because of your pharmacy's ineptitude. UPDATE: Despite my provider sending new insurance info over three days ago, the pharmacy did not have accurate information and charged me full price for a prescription I desperately needed because of their incompetence and disorganization. I am switching my prescription to a different pharmacy that hopefully will not put my health at risk because of lazy, unsympathetic and uncaring employees read more

Amazingly poor customer service. Rude cashiers and customers who have no care for the needs of other shoppers.

Came in and asked for a prescription to be transferred from another Rite Aid, was told about 45 minutes. Waited an hour and a half, finally got the text that it was ready but was told I had to go wait in the super long line to get it. Wasn't trying to cut in front of anybody just don't think it makes sense to send someone to the back of the line after already waiting 1.5 hours. 3 stars because the guy at the register was nice. read more

A prescription of mine ran out of refills so when I called into the auto attendant it said they would contact my doctor to authorize additional refills. That's all well and good. However, the next day when I called to speak to a live Rite Aid person I was put on hold for 15 minutes and told that they would have to contact the doctor again; and that if I did not receive a text by no later than 4 PM that day they were not able to get authorization from my doctor. So 4 PM comes and goes and I call back. I was on hold for 30 minutes so I drove to the pharmacy and arrived there at about 4:45 PM. When I demanded to speak to the person in charge she reprimanded me for raising my voice!!! Mind you I was still on hold (now for 45 minutes) as I'm arguing with her! Since I had to drive there and make a scene they filled my order in under 3 minutes! Meanwhile I'm still on hold going on 50 minutes! I asked the clerk why they hadn't texted me by 4 PM since they had authorization from the doctor at 2:30 PM and all she could do is apologize! (She told me that they got the refill authorization at 2:30 PM) It seems like these morons think they they can do a rotten job but once they apologize all should be forgiven! NOT IN MY BOOK! Rite Aid Pharmacy offers poor service!! Just awful service! And I'll be going to another pharmacy in the future! read more

Well, she did it again!!!! The African American cashier at west hills location does not know the first thing about customs service or even basic manners!!Her attitude keeps getting worse!!! No greetings, no thank yous, absolutely zero customer service etiquette and obviously no consequence for her! I've complained to customer service but it's actually gotten worse! Way to go Rite Aid managers!! read more

1 star for pharmacy Rude customer service over phone. I called about over-the-counter Covid testing kits and I was told no and responded okay. I had an additional question to ask but they just hung up on me after I said OK. I called back to ask my question if they had any suggestions as to what I could do to get an at home testing kit or what my best bet would be and the lady said she had no suggestion or no referral as to what to do. poopy butts ! read more

Terrible pharmacy service. On several occasions my doctor called in the prescription and after waiting for over 6 hours, I had to go back the next day! The pharmacist is incredibly rude and dismissive. Never again. read more

The saving grace is Lucy, the Pharmacist! The rest of the pharmacy staff are rude and less than helpful especially Rachel, the Cashier. Rather than trying to help, she made it clear she could not! Staff are lazy and honestly appear to rather do anything but help with your needs. Common curtesy is unheard of at this Rite Aid!! Lucy, is courteous and very helpful! She is too good for this pharmacy but thank goodness I encountered her!! read more

The pharmacy here is horrible. I'm always having to call them to follow up on my prescriptions even though I'm signed up with their auto refill and auto notification. ANDREA who works in the pharmacy, never has a smile on her face, she looks like she's had a bad day every time I'm there which is basically monthly since I get meds each month. She has a horrible attitude and must have missed the customer service training day. read more

Always efficient service in the pharmacy. 2 for 1 vitamins are a big plus too. Recommend.

I have mixed feelings about this review. The Rite aid closer to me was recently closed due to repeated incidents of violent crime at the location (Topanga & Ventura).. This is now the closest Rite-Aid to me. I knew it was dingier, older, just sort of less on every level. Went in several times in the last couple days for prescriptions. Pharmacists were very friendly and helpful, cashiers at the front, also very nice. Mixed results with the people who help you when you come to pick up your prescription. Some are nice, some clearly wish they were somewhere else. Primary complaint however is about the restroom. They screwed up my prescription, twice, and I had to wait for about an hour while they got the details correct. During that time I needed to use the restroom--oh my goodness what a mistake that was. The restroom is the only one in the store and is shared by staff and customers. It is located in the stockroom in the back, and frankly I was afraid of catching something in there. Absolutely filthy. Every single surface coated in years of grime and who knows what else. Absolutely disgusting. The floor was sticky and filthy. I spoke with one of the guys at the front cash registers about this today, and he said they clean it everyday but people coming in off the street to use it just trash it constantly. This Rite-aid feels very rundown and low rent. I have often gone to the Rite-Aid on Kanan road in Agoura Hills, and let me tell you, it is a world of difference. Clean, classy, well maintained, everyone is polite, you get the feeling that they care a whole lot more about that store. This West Hills location feels like a low rent CVS. Yuck. read more

Good service helpful personal It Wes easy to find things in the platt Ave rite aid They had what I was looking for read more

we went in like way before closing, and the guy on the register told us that the ice cream place was closed.... everything was still out, so i'm confused on why it was closed? it wasn't even an hour before closing and it's not like he was helping someone else to begin with, he was just standing at the register. read more

One I go to for their pharmacy is slow; meaning customer service. One clerk, an older woman, was outta whack; difficult. Something is kinda off about all the clerks. read more

Very kind staff, I had my first Thrifty ice cream and the lady that served me went through all the flavours and recommended the Medieval Madness, it's so delicious! Thank you so much I'll never forget my first Thrifty! I quash I knew the ladies name she was working there today, a real sweet person. Thank you. read more

Rite Aid - a person holding a cup of ice cream - Drugstores Near Me - West Hills, California

I wish I could give no stars because I'm sitting here needing help and she's talking about Lancôme and L'Oréal. What the fuck kind of pharmacist works here? Also forgot to add there were 4 people behind the counter. read more

For a pharmacy, they certainly have no compassion. They keep certain critical , but non prescription items behind in the pharmacy area where you need to ask pharmacy attendant to get it for you. But if you show up even a minute after the pharmacy section closing time , despite all the staff hanging in the area , they will refuse to give you the life saving product with smirk on their face. It's pathetic. I Happened to go there at little after 6.30 on Saturday oct 23rd , and the pharmacist her self turned us away. I repeat, very pathetic for a pharmacy. read more

My few experiences at the pharmacy have been pretty bad. Staff is unfriendly, incompetent, inconsiderate, and unreliable. Customer phone service is even worse, they hardly answer phone calls, and when they do they seem to be unhelpful. Go somewhere else read more

They don't answer the phone. I have called ten times in the last 5 min. Bad service. Long lines. Deeply disappointed. Answer your stupid phone.!! I hate this place. They are rude. It's always longer than 15 min. You used to be able to just run in 5 min and you were done and happy. Now I'm pissed off so sick of the long ass lines. read more

Thank you Pam, I'm actually happy with the store itself it's just the pharmacy department that unlawfully held my medication. My apologies for the last review I have updated with this one. Thank you and happy holidays. read more

After having Bi-Mart pharmacy for 40 years, this pharmacy is no comparison. You phone in your refill 2 days ahead of going in to pick it up. I stand in line for 15 minutes and it's not even started even though they have a phone system to facilitate refills. The staff had no understanding that I only had my lunch hour to pick this up and didn't like my asking what to do differently if the phone system doesn't work to get a refill. They all started getting defensive instead of trying to understand that their system sucks and they were wasting my valuable time. I had to leave there without getting my refill because they were taking so long and I had to get back to work. Now, I have to go back again today. YOU SUCK RITE-AID read more

I find everyone that works at the store to be professional and helpful. I know sometimes it gets stressful around the pharmacy but every time I've been in there they've taken great care to help me with whatever I need. read more

I don't do pharmacy stuff here, nor do I shop here often. But, the few times I have been here to quickly pick something up, the experience has been decent. There don't seem to be too many people on the floor to assist customers, but I haven't found the need to ask, so I'm good there. There are usually only one, maybe two, cashiers, but I haven't found a long line ever. The last time I was there, the woman helped me to save a few bucks with their "Wellness Card," which was nice. I'm not going to rave about a Rite-Aid, but it's a quick, easy place to run in if you just need one or two things. read more