I have been stuck going to this paharmacy for a year now. I would switch but my Doctor says it will be a big deal to change everything in their system. There is something very very wrong with this pharmacy. I suspect it's a culture problem due to some very bad employees. I have had multiple bad experiences with my monthly prescription renewal here. On very my first occasion going here, a pharmacy tech was entering my information into the system when she yelled my name across the room while several other patrons stood by. She then spouted "YOU don't have insurance??" For starters, I do have insurance but this prescription is a worker's comp case. So my insurance is not used. I was thorughly embarrasses and furious that she shouted this and my name across the pharmacy. This must be a HIPPA violation. Anyway, a month later, my script was due and when I went to pick it up, the young man who waited on me said they were still waiting on approval. He said it could be days. I could not wait for days so I paid out of pocket and had to be reimbursed. I worked it out with my Doc to call the scripts in at least 4 days prior so they could get the approvals out of the way. The next month the very same thing happened. They told me the same story and I said they have had the script for 4 days...when did they send it for approval? The tech said they sent the request in the day the received it. I was skeptical but gave them the benefit of the doubt. I again had to pay out of pocket and get reimbursed weeks later. This has now happened 5 times in less than a year. Same thing each time. So I contacted my insurance company to find out why the approvals were not being sent through in a timely manner. She did some research and advised me that each time, Rite-Aid did not sumbit the script to them until the day and time I was standing at the counter. So as I suspected, they were lying to my face. I will be contacting the corporate office about this because the head pahramcist was part of the problem and part of the lies. It should also be noted that I have observed them talk very rudely to many customers besides me. I thought they may just not like me but when I saw them being rude to other people including a sweet old lady, it became clear there was a serious culture problem here. Will update later. In the meantime, I highly recommend going elsewhere. read more
