Absolutely terrible customer service. I went to move my prescription to another location and they…read moreare delaying the processes, saying I need an appointment (to charge an extra $100 and ask 3 questions) to simply pick up the medicine I receive regularly with no appointment. Save yourself a headache and avoid this location at all costs!

The communication here is amazing they reach out to the doctor and the pharmacy for you and help…read moresolve any problems you may have. Sara is my favorite here if you see anyone here see her. She is so nice and sweet and will help you with everything.

Dr. James R. Baker Jr. is an outstanding physician. He is very thorough, listens well, explains…read morethings well and is very friendly. He is a Guru.

Absolutely deplorable. He's inconsiderate and honestly acts as if he could care less and the fact…read moreyou have an appointment is a huge inconvenience and infringement on his time. And if you previously had COVID-19 and are continuing to suffer, don't even get me started. He asks ZERO questions about your health and/or symptoms at which point he determines you are "fine" because you were "positive but now you're negative so you're fine" and now "what do you even need him for." It "seems you don't even want this appointment" and you're really just "wasting his time." I'm disgusted and in disbelief at the lack of support one receives after being (and continuing to be) so sick. And the cherry on top?! In the "progress notes" after the appointment he says that after the appointment was started he was told there was no longer an issue since a negative test came back and patient was cleared to return to work. "Both she and I felt the appointment was no longer needed." And goes on to claim that you are rude if you express any frustration and tries to blame it on you being "frustrated and having a lot of difficulties with computer technology." Oh. And then you probably just suddenly "hung up on him" out of nowhere. Take your time and money elsewhere.

I have been seeing Dr. Lauter since 2003. He is an outstanding physician and considered a Guru…read moreamongst his peers. I consider him a friend at this point. He's a very thorough physician and genuinely truly cares. He is a very good listener, explains things very well and spends the proper time with his patients. Sometimes getting an appointment in a timely manor is challenging but if you really need to see him they can usually get you in. He is very good about calling you back or returning emails.

I was given the Moderna Shot in April and I started itching…read more 4 weeks later I got the second dose in the opposite arm and it swelled and broke out. I then broke out all over and itched very much causing me to scratch and bleed because I am on on a blood thinner. I ask sever specialist in Lapeer what I had and how to treat it and they did not know. A friend of mine found the Allergy & Immunology Group on line and gave me the number. I made an apt. and had to fill out forms on the internet just like seeing a new doctor. I was given information on taking pictures of my body and sending them to Dr. Shankar. We had a video chat and she told me the shots caused me to have exezma and she prescribed a cream and a lotion and with in 1 week I was cleared up and no more itching. I think she is a very nice doctor and I would recommend her if you have and kind of breakouts or rashes. Susan R.

I had to switch my injections to this location during Covid due to other locations being open less…read morehours. I loved my doctor in the Novi office, and the office staff were kind and welcoming. Unfortunately at the Ann Arbor East location the office staff are not friendly, actually bordering on rude. They make you seem like an inconvenience and are more focused on personal conversations than patients. The injection nurse is not welcoming at all. I look forward to the days when a different nurse is there. I will switch my injections to another location as soon as I can.

I have been a patient of Dr. Reina Salazar for at least 15 years - and maybe more. She was…read moreaffiliated with another practice, and then formed Pointes Allergy & Asthma in St. Clair Shores, MI. From the beginning I appreciated her kind and compassionate manner and her willingness to listen patiently to find good solutions for my asthma diagnosis. I appreciate that her laid-back style is shared by all the medical staff at Pointes Allergy. Everyone is very pleasant, but also very good at what they do. I'm a happy patient, and I thought it was time to post a review about my favorite doctor and her great team.

Dr. Mayer is great. However, the front desk staff, billing department, and practice Manager are…read morenot. The office refused to submit my claim to my secondary/gap insurance. This was not mentioned to me when I updated my insurance months ago or prior to receiving a bill. I contacted the office. The practice manager stated they do not have a relationship with my secondary insurance and will not waste resources to bill the insurance. The office only needed to call the number on the back of the card. It's unfortunate that this practice doesn't appreciate their patients. Update: My insurer contacted the office manager directly to issue payment. However, the practice manager refuses to return the call.

I would never recommend this office or Dr. Mayer for any of your allergy needs. He refused to do…read moreany allergy testing during my visit, talked over me throughout my initial appointment, and since my appointment weeks ago, i still remain untreated and with zero prescriptions in hand for treatment. He only communicates via email and puts the work on the patient to research prescriptions instead of handling on his end. Zero accountability on the office. Look elsewhere as i already have for treatment!!!!