Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Ke Locke and team do a great job and I have always felt well taken care of there. I trust these…read moreguys more than about anyplace I've been in my 55 years of life!!

DO NOT WASTE YOUR TIME OR $ in this place. The receptionist is BEYOND rude and has no customer…read moreservice at all. I went in for an appointment today and was approached by her with an issue and she was so incredibly rude and had terrible delivery. This is not the face you want representing your clinic. The doctor is amazing but her sister needs a different role if that is how she wants to treat customers. I never complain and leave reviews but I will be sure to let everyone know to not bother with a clinic that has 0 compassion and driven with attitude of a women like that.

Great staff. Took me in for a day-of appointment and the…read morestaff really bent over backwards to get me in for a procedure. I had major anxiety coming in and every single person there was so warm and sweet. I had to drive from Austin and I seriously have no regrets. Thanks all!!!

After 5 years of going to this the doctor and him being aware of things he all of a sudden seemed…read moreto not know what was going on with me/patient. He would ask questions such as do you get sick a lot. Do you have allergies things that I felt like he should already have known if he had looked at my chart. I think he just is in it for the money, he does not seem to actually care, especially when you call to see if your health insurance is covered because you have to get new insurance then to be told the only way they will allow you to know is if you make an appointment first and pay upfront. Stay away. there are better doctors and staff at other offices in the city that actually care.

Terrible office! It's definitely gone downhill! i used to come here when Dr. Pinkley was actually…read morethere. Last year i saw him maybe once and the rest of the time the PA. This year, they've changed all the docs and PAs and how the manage the office. They no longer have the blood drawing on site, so you have to get referred somewhere else, pay an office visit and go to another office and possibly pay again. THEN, gotta schedule a follow up appt. to get your results. Honestly, i'm fed up with this office. i've been on the phone for OVER 40 minutes now trying to cancel an an appt. because i no longer want to use this office.

Never have an issue with this office. I have seen 2 different doctors here and they both were good…read moreto go. The support medical staff are really friendly and professional. They call to confirm your appointment and follow up after the appointment to check on you. The doctors are on time for appointments. No waiting around for hours. They also do labs in house.

I have been going here for the last few years. Dr. Perez is a great doctor to see. He is always…read morevery helpful and knowledgeable. I love their new facilities and design. It doesn't feel like your normal hospital visit. It is also in a very convenient location if you live near Shavano Park.

I have been seeing Dr Perez for years. I bring my whole family of 5 here. Today I was looking up…read morethe time they open and realized that his ratings aren't great. So Dr Perez is now the only physician in the office. He works with several Nurse Practitioners - Homer is awesome. I have received tailored - consistent care from this office. It isn't always the easiest to get in for acute need appointments, but just last month they were able to get me in. I felt better right after I started my antibiotics. I guess that rule - "only those that aren't happy will leave reviews" might be true in this case. I will admit I had not reviewed this office, and I have been a patient for 4-5 years. Plus they are always busy- obviously they have repeat happy patients. Try it - I have gotten great care - I like Dr Perez and Homer is a great fit for a FNP.

I usually see PA Jessica Barrientos. She is AMAZING! However, I called the office and Sherry…read moreReceptionist or Clerk was not very polite. She did not want to answer my questions or concerns because she had 4 other lines on hold.

I normally see Dr. Ling she is fantastic!! I was feeling sick so I got in line to make an…read moreappointment. Which is super easy and convenient! Upon my arrival they informed me that I had made the appointment for the wrong day!! You can imagine my disappointment since I was feeling so bad. But the great gentleman at the reception area was able to work me in! I adore him for that!! I wasn't able to see Dr. Ling so instead I saw Dr.Lerma. He was great!! Too his time and answered all my questions! I am beyond pleased with this facility. From the front desk to the nurses and the doctors!

My daughter loves the caring and personal nature of practice! That's why we will be receiving…read moretreatment from them!

From the owner: Direct Primary Care is a way of providing healthcare where patients pay a monthly fee to a medical…read morepractice who in turn provides them with all their primary care needs. There are no insurance bills, insurance co-pays, or deductibles. The patient simply pays the medical practice directly for the services they receive. The benefits of Direct Primary Care are many. First and foremost, it also allows your doctor to provide more personalized and accessible care since he or she doesn’t have to worry about all the insurance company barriers when providing primary care. It encourages patients to take better care of themselves because they know that there are less barriers to receiving the care they need. This makes healthcare more efficient for both the patient and the doctor. What is Lifestyle Medicine? Lifestyle Medicine is focused on promoting healthy lifestyle choices to prevent and/or manage chronic disease. One of the main advantages of Lifestyle Medicine is that it can help patients avoid or delay the need for costly medical interventions. It also often results in improved quality of life, as patients learn how to make healthier choices that work for them. We know that changing lifestyle habits can be sometimes be challenging, so we take time to understand you and support you when you need us.

It's been a while since I've seen Dr. Cerda but I can honestly say she comes across as a very…read morecaring and compassionate doctor who remains knowledgeable and well informed. The wait time is not horrible but not perfect. And Dr. Cerda has done hospital rounds and treats the nursing staff kindly. I would recommend having her for your doctor if she is in your plan. She's definitely one of the good ones.

Dr. Cerda has been taking care of me and my family for many years. She is detail oriented,…read morepatient, caring and she listens to the patient and their needs. She takes her time and doesn't rush through the appointment, no matter how busy she is.

Excellent staff and the location is quite convenient. My wife and I both sincerely appreciate UH…read moreInwood.

They draw the labs in their office. No waiting. The people are real nice and listen to you. They…read moreknow how to set up prescriptions at your location for pickup