Homeowners BEWARE! Don't get caught in owner, Joseph (JT) Campbell's, scheme. He will say that he is a 3rd generation roofer, but there is a reason that he does not work with his immediate family. That should speak volumes. Will try and upsell you on services that are not necessary. Will not complete contracted services in a timely manner. Is never on site when contractors show up. Donna Darcey (Office Manager) comes off friendly, but is overwhelmed and unable to keep up with scheduling and how "busy" they are. Says work is complete, when it is not. Has a history in the High Country and his court records prove it. Many previous google reviews are all AI generated. Save yourself the headache and find yourself a more reputable roofer!! read more

Unreliable, inconsistent, and poor workmanship. Our roof replacement took almost 2 months due to constantly rotating and changing crews, under ordering materials, and lack of ability to handle a small curved portion of the roof. Our roof was exposed without shingles for over a month, and the installation of the ice and water shield was done incorrectly which caused new leaks into our home. We were told the soffit and wood repair would mimic the existing (albeit rotten) structure but that was not the case. The wood was simply strengthened with new wood which looks awful. Learn from my mistake and hire someone with experience. I'll be having a reputable roofer fix the poor work this company dragged their feet on, and I personally had to redo "work" they did to seal a rooftop. This company focuses on selling to customers but can't deliver - don't fall for it. read more

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We wanted to replace the screws and add some flashing on our 20-yr-old metal roof which was otherwise still in good condition. Their estimate was reasonable. We scheduled a date. A few days after Helena hit us, Donna, the office manager call to check on us...offered us the use of a generator if we needed it. The job was done in a timely fashion on the day scheduled, but the crew put the flashing in the wrong place. One to Donna in the office got an immediate call back from JT the crew leader. He came out to confirm the error. The next day there was a crew at my house to correct the error. Hell yeah, I'd use them again. read more

Thank you Ridge Runner Roofing For and excellent beautiful green metal roof. Not only a fantastic roof but also the care in flowers around you and putting ever back where it was. We will give out the good word and call you for checkups once in a while.. Great service ***** 5 star company. read more

Ridge Runner Roofing - Roofing Near Me - North Wilkesboro, North Carolina

We hired Ridge Runner for several things; replacing our cabin roof, updating our gutters, and stucco-ing a chimney. The business owner was responsive and easy to get in contact with, which is unfortunately unusual in this industry. However, the teams executing the job were a let down. While initially we thought they had completed the job (we live three hours from the rental property they worked on), I made the mistake of paying our final balance before receiving photos. My cleaner then sent us photos of supplies they left behind, the chimney half finished, and meanwhile the business owner took my payment and never went to the site once to check on work or confirm it was being done at all, let alone well. We are still in touch with the owner, and were promised it would be finished this week. To date, no one has been on site to complete the work that has been paid for. While the business owner will do a good job of selling you on work, I wish you the best of luck in getting it completed. Will update if this changes. read more

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Ridge Runner Roofing and the owner, J.T. Campbell is reprehensible. Run away( as fast as you can!) from hiring Ridge Runner Roofing. We hired J.T. originally for a new roof on our first flip. He told me his workers would start in two weeks. So, imagine my surprise when he texted me to say that his crew was at our house just a few days later. We were not prepared because we had a chimney we were debating getting rid of and if we did it ourself that would save us $500. So they just showed up and started working on the roof and we scrambled to make a decision about the chimney, which we decided to get rid of, but had RRR do it. Despite multiple claims from J.T. that the crew would clean up the yard, we found nails and other roof debris for months afterwards, and those chimney bricks were strewn all over our yard. Also, J.T. collected the final payment before the job was completed. Despite those issues, J.T. bid for the replacement windows, and we decided to use RRR for that job, too. J.T. did warn me that he ordered windows from an USA made company and they still had not caught up with the back orders from Covid. He had a job that took 12 weeks, and the buyers decided to get a refund. Honestly, that should have been a HUGE warning sign but because the price was the best we wrote a check for the windows. We paid J.T. on September 29 and guess what? J.T. started with the excuses...J.T.'s sick children, the window rep was on vacation, then the distribution center wasn't returning calls, on November 2 nd I asked for an update. J.T. texted back, "Checked earlier this week and they were still a few weeks out." Meanwhile, we were making trips to Lowe's and there are a hundred windows just sitting in their beautiful rows. I texted J.T. a picture...why are we waiting for windows when LOWE's is overflowing with windows? And J.T. texted back, " I'm with ya. Taking forever and a day I want to see what they say." On November 20th I texted, "Hey, J.T....Happy Thanksgiving! Are those windows ready for installation?" J.T. did not respond. I tried again on December 5th, "Hey, J.T. I still haven't heard from you about our windows. It's normal business hours and I do expect you to respond. Your mailbox is full. Please call me back today. Thank you." And J.T. texted back, " No worries! I was out of town the other week. I'll check." Then J.T. said that the company's order was still a few weeks out and we gave him the deadline of January 3rd. Now, by this time we had done everything possible to finish the house without the new windows. We replumbed the house, new HVAC, all new electrical, painted, scraped the ceilings, we cannot move forward with any more repairs without the windows. J.T. Campbell stopped replying to my texts from January 4 through January 9. In one of his texts on January 9 . J.T. said,"Said they should be here any day now. I told him if they're not here within a week I'm canceling and will need refund. At this point they're making me look bad to you." That was not what we had discussed...it was already past the deadline we gave. Then radio silence from J.T. until Jan.15. Finally got him out there on Jan 24, when he had to remeasure all the windows. (Why would he need to remeasure window's we've been waiting months for, you may ask.) So many excuses from J.T....stuck with kids at the house when school was canceled, had a million things thrown at me, working in Charlotte trying to wrap up a cedar shake job...as long as the weather allows they would be at our house on Saturday ( oh, I'm sorry, the weather looked bad so I cancelled the workers- even though the weather was clear), we can only work on Saturdays because of that other large job. J.T. sent two men over to our house and had them yank out all our windows, and only installed the two windows that had been dropped off. Our house is completely opened to the elements, vandalism, or theft. Also the men broke glass and left the windows thrown about our yard. J.T. Campbell is a terrible person, and Ridge Runner Roofing is the worst company you could select for any home repair. Campbell Roofing in Wilkesboro was owned by J.T's father, but he decided NOT to pass that business on to his son, having non-relatives take over that business instead of having J.T. Campbell ruin his name! So, trust me when I tell you to RUN away as fast as you can from Ridge Runner Roofing and particularly, J.T. Campbell. read more

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Roofing work: high quality, prompt responses from quoting it all the way thru to executing the new roofing. Clean up was also excellent Pricing was competitive I highly recommend Ridge Runner Roofing read more

Thank you so much for an excellent and beautiful new metal roof. reasonable price with excellent workmanship. I will highly recommend to my friends. read more

Ridge Runner Roofing did a great job replacing an cedar-shake roof on a mountain cottage for us. Notified us during the removal that there were additional layers of old asphalt shingles under the cedar-shake. Appreciated the heads up. Removal made the job take two days, but in the end our new GAF UHDZ roof is beautiful and will last for years. read more

Ridge Runner Roofing put on our new roof and installed a new gutter on March 20 this year. On that day I was told they would be installing the gutter guards "in a couple of days." Two weeks later I got in touch w/the company and they advised they would be out to install the gutter guards soon. Within a couple of days the representative came out on a very rainy day and installed the gutter guards. Within a week we could see some of the gutter guards had fallen off the roof, the new gutter the company installed was not working correctly, and we could see some issues about the roof from the ground. We contacted the representative, he told us he would be out later that week. We also requested a video from the rooftop showing the work done as we had concerns of what we could see from the ground. The next week after him not showing up nor contacting us, we contacted the representative again. He again apologized and advised he would be out the next day. He did not show or contact us for the rest of the week. I did leave voicemail and text messages for the rep advising of our concern. The rep called the following Monday, apologized for family members being sick and advised he would be out the following Wednesday. The rep did not show up; the rep did not call to advise of the situation. I left voicemails and text messages advising the rep we understand about family emergencies, but the rep should follow-up w/us when he is unable to complete his schedule. We have not heard from him since he explained about family members being sick. We have paid for our roof, new gutter and gutter guards. We are not happy. This is not only a company I cannot recommend, but I will also be filing a complaint w/the Better Business Bureau. Chris Greensboro, NC read more

Great communication and easy to work with. Called with updates to keep me informed. Got the job done quickly with professional employees.