This was my second time going to this Valvoline location for an oil change, and my second dealing…read morewith Courtney. Both times she has been extremely upfront about pricing, notifying me of available discounts, she provided *excellent* customer care and was super speedy with service (plus she didn't judge my raggedy cabin air filter that was a biohazard in its own right). 10/10 recommend for straight forward, honest service. Hands down, this is the only place I'll bring my vehicle moving forward. Honorable mention for Madison - we love to see the girlies running the bays! Kudos!

I was the proverbial "problem child" today when I went to get my tires rotated. I have aftermarket…read morelug nuts, and whoever rotated the tires previously, overtightened the lugs. It took so much torque to remove them, it split the lug nut key. Not to be stopped, they contacted Auto Zone, who delivered a new one. They were able to rotate the tires, put on new lug nuts, and torque them correctly. It may sound like nothing big, but the team went above and beyond with the services.

I had a slow leak in my rear drivers side tire. I didn't have an appointment, but Johnny was able…read moreto get me in to patch it right away. The tire was unfortunately not patch-able (nail was too close to the sidewall), but they were able to replace it with a tire they had in stock. They did give me the option of just keeping it aired up, or putting the spare on for me. I decided to go ahead and replace the tire, and it ran me about $150. (The tire itself was $114 and some change.) Both techs were super sweet and accommodating, and were happy to answer any/all questions I had. They had it done very quickly, even though I didn't have an appointment and their other bays looked full. I'm very happy with the quality of service I received today, and very impressed with the speed of the service despite being short handed on a Sunday. Their parking lot is small, but the lobby is well kept and spacious.

Super impressed! My BF was able to make me an appointment Saturday morning & I dropped off my car…read moredue to my check engine light on. They were able to diagnose the issue, get the part & fix it same day! Reasonable price paid for service and very friendly customer service. They may have a new customer now.

Professional, knowledgeable and friendly people from the Sales team to the management and staff…read moreteam. They were very patient with the questions that I asked and were more than happy to answer and provide feedback on them. Buying new tires is always a challenge in terms of finding the best price and I explored many Tire companies in Elizabethtown and got quotes and no one beat Michel Tires Plus so I would recommend that you save your time and money and just head on over there and you will not be disappointed ! Thank You very much and I will be back for more tires in the future !

Got there early for the appointment like they said. waited 45 minutes just to be seen and then 1.5…read morehours just to do a simple front end alignment. Had to cancel my dr.s appointment because it was taking way to long Jordan was very rude she seemed more interested in the guys in the back and going out to her car to sell im assuming was girl scout cookies then actually attending to her manager duties. 4 times she went out to her car while i was there. never going back to this place go to big o tires they will take care of you.

These men are heaven sent!! We were on a roadtrip to Nashville from Cincinnati when we got a flat…read moretire on the highway. Multiple people turned us down but Mark and his crew changed all 4 of our tires 30 minutes before closing. They were all so kind and empathetic and were making it clear their top priority was to keep us safe.

I just ran out of this place like it was on fire. Yes, it sucks to have 4 people come in the moment…read morethe doors open. No, you do not have to act like to want to annihilate all of those customers. I got up to the counter and was barely acknowledged, eyes glued to the computer screen and already looking annoyed. I told him I got my tires at a different location and needed to see if my alignment was under warranty, and that I needed my front passenger tire replaced. He huffed and puffed that he would "have to make a phone call" (oh, the agony!) because they don't have a system where they can look me up. The whole interaction was laced with irritability while I had to remind him multiple times which tire it was that we would replace. He seemed really put off that I had my license plate number at the ready and took his time putting in my information, acting like I was the one rushing him. I did not feel comfortable leaving my car in their care and after looking at the reviews, I'm glad. Being in the automotive business myself, creating a trusting relationship with the customer is key. I walked in considering asking if they were hiring. I wouldn't touch this place with a ten foot pole.

I had a long stressful day driving my daughter's jeep that broke down! I had it towed into the…read moreMeineke in ElizabethTown. I called in first to make sure they could look at the jeep the same day! Justin answered the phone was polite and very helpful. They said they could look at it same day. So I towed it to the shop. They did a wonderful job examining the vehicle throughly to give me a real honest answer on what is going on with the Jeep so I could make a decision on what to do with it! Thank you for making the trip a lot less stressful! I highly recommend this group of mechanics!

Had a great experience here. I came in disgruntled after an oil change elsewhere that I was way…read moreovercharged for, and a laundry list of items the other place said were necessary. I wanted a second opinion, and a was able to get an honest one here. I was able to get my car taken care of, and saved money in the meantime on both the services performed, and not having to do some excessive ones the other place was saying I needed. I'm excited to come back and do all of my routine maintenance over here.

Another smooth quick oil change in the books with excellent customer service. No pressure to buy…read morefilters or anything. They are honest and provide their expert advice if it's needed or not and let you decide. Reasonably priced.

I took in my 2008 Hummer H3 Alpha (5.3L) for an oil change. It took longer than expected, but I was…read moretold everything was done. I doubted that, because you have to remove the rear skid plate on my Hummer to access the oil filter & drain plug. There was no removal of the skid plate, so I inquired how did they drain the oil. The "manager" named "Darrell" gave me some nonsensical story about how they could still do the oil change without removing the skid plate. Prior visits to this location ALWAYS had techs remove the skid plate and everyone announced loudly what they did. Today, this crew did not do any of that. Also, one of the techs seemed to be just topping off the old oil, instead of putting in over 5 quarts of clean oil. I asked for a refund and I told "Darrell" that I was never going to return to this location. Pity... they used to have good people there, instead of folks taking shortcuts and ripping off customers!

I definitely don't recommend they charge $54.99 to put a carbon air filter in that's $10 at…read moreWalmart. And the oil change is $75. Insane

Tyler (The manager) was VERY RUDE and impatient. He kept huffing, puffing and rolling his eyes…read more When I first pulled up and came to a stop he waived and shook his head no then pointed to the other lane the other car was in. I'm not sure why he did that because my car was in park by the time waived at me. When he asked me to pull in , I was pulling up and and he was directing me , and he told me to stop very rudely and rolled his eyes. My fiancé rolled down the window and called him out on him being rude to us and not having patience and he claimed that he had patience and that my car was small and that I was driving too fast on the railing and there's a hole beneath us ( all this BS we didn't care for.) An associate, Michael, had taken us instead of the manager ( thank goodness) because I was definitely going to get the number to the corporation on that manager. Michael was VERY nice, respectful, and understanding of our issues with the manager. He apologized for the service we received with the manager, did our initial oil change and wished us a great day. For his (MICHAEL'S) service, I would return there; however, the manager absolutely sucks, so I will gladly take my services elsewhere. Michael also led us to this site for us to make a comment/review on Tyler directly to Valvoline. What a great example of NOT leaving your PERSONAL problems at home, TYLER.