It should not take almost 2 hours to repair a flat tire, in particular when you have 2 bays open…read moremost of the time and several employees working on one vehicle at a time.

Customer service was decent. I was able to get attended to in a timely manner. And get the tires I…read morewas looking for also.

On a trip and we need brake repair fast. I had been here 2003-2008 and they were always amazing and…read morethey still are! Friendly, professional and fast!!! Highly recommended!!

The staff is knowledgeable and always kind and helpful. The waiting area is comfortable. The wait…read moretime for service is always reasonable, and if there is any delay you are kept updated. The staff is able to explain things clearly and helps you with no pressure to weigh your options on what repairs or purchases are necessary. I am a repeat customer because of this integrity and no pressure and never making me (a non-car repair expert!) ever feel rushed or stupid. I've been to Berger's four times- 2 with a nail in the tire and once a total blow out and once for alignment issues after repairs done elsewhere. They are very honest, hardworking and a well run shop with fair prices. By far superior service and courteous employees.

On our way to Nashville and got a flat and found ourselves at wayne's. Class act operation from the…read moreoffice staff to the technician's. Once they realized we were in the middle of a road trip they moved us up in line so we could get back on the road. Great people, Great service!! Matt Chicago, Il

I called for tire quote and was told it came with free alignment. Had tires installed and was told…read morethe free alignment would need to be scheduled. When I came in for my free alignment, I was told it cost $105.00, I was told at this time it was a free alignment CHECK. Not alignment, at no time was that ever referred to as a CHECK. I decided on Waynes because I was told it included a free alignment, I could have went elsewhere and actually received a free alignment, with a lower price, but decided to support a local company. Not happy, probably won't return. I didn't have alignment done, I decided to walk.

Good service reasonable price Shop has been there a long time. Cordial employees. No high pressure…read moresales.

Express is the right word! Came here on holiday Monday in dire need of an oil change. The bay was…read morefull and only waited a few minutes for them to finish with the customer in front of me. Once got in, asked for the oil change and told them about the nail in my tires and waiting on my set of tires. About 15 minutes later...BAM! Car is done! They provide a full service oil change so all my fluids and tires pressures were checked! The customer lobby is nice, gender neutral bathroom, television is on with local news. Plenty of seating and quick and easy check out process, what else can you ask for! So glad to find a new quick place to get my oil changed!

Being new to area and needing a place to get my truck repaired…read more I took it to Big O etown From the time I walked into the The store I received super great Smiles and super great service Thanks to the wonderful people Amy, Brian, mike ! Wouldn't go anywhere else

I just ran out of this place like it was on fire. Yes, it sucks to have 4 people come in the moment…read morethe doors open. No, you do not have to act like to want to annihilate all of those customers. I got up to the counter and was barely acknowledged, eyes glued to the computer screen and already looking annoyed. I told him I got my tires at a different location and needed to see if my alignment was under warranty, and that I needed my front passenger tire replaced. He huffed and puffed that he would "have to make a phone call" (oh, the agony!) because they don't have a system where they can look me up. The whole interaction was laced with irritability while I had to remind him multiple times which tire it was that we would replace. He seemed really put off that I had my license plate number at the ready and took his time putting in my information, acting like I was the one rushing him. I did not feel comfortable leaving my car in their care and after looking at the reviews, I'm glad. Being in the automotive business myself, creating a trusting relationship with the customer is key. I walked in considering asking if they were hiring. I wouldn't touch this place with a ten foot pole.

The best auto service in Elizabethtown bar none! They offer expert service from routine auto…read moremaintenance, tire replacement, small repairs to major ones too. The best thing about this place is their honesty. For most people who don't know much about mechanics, me included, you won't have to worry about getting up sold unnecessary repairs or simply getting cheated. I've been coming here since we moved to Elizabethtown some 12 years ago and have appreciated the wonderful service Nelson, Fred and their team have provided to me and my family. They are always looking for ways to pass on the savings to their customers. All of our cars require full synthetic motor oil and that can be expensive. At the dealer or one of those quick lube places it runs about $80-$110 dollars for an oil change. It started out like that at discount tire then about 5 or 6 years I got a bill for about $45. I asked Nelson if they had used full synthetic since the cost was significantly lower, and he assured me that they did use full synthetic and the price was lower because they were buying it in bulk and it was much cheaper. Instead of profiting from the increased margin, they passed it onto their customers. On another occasion I needed a replacement part and if I got it from the manufacturer it would cost about $800 just for the part. Nelson said he could find a used part in good condition that was gonna cost me a fraction of that $800 (about $150) and that's what he did. No problems for a couple years to when I traded that car in. These are just two of the many examples of why they are the best and most honest auto service. I'll end my review with this anecdote. My daughter was home on a school break and I noticed her tires were worn and needed to be replaced. I did notice that all four had not worn evenly though I routinely rotated the tires. It may have been that I'd replaced 2 a couple years back but didn't remember. Regardless, I sent my daughter to get all 4 replaced so they would all match. An hour later my daughter called to say that Nelson recommended only two tires be replaced. I disregarded it and told her to get all 4 changed. She called me back and said, they refuse to replace all four tires, the two are barely worn and will last for another 40k miles. Haha. Two years later, no problems and yeah they look to have about the same wear, I can't tell the new from the old.

Under new management, the new manager needs a class on controlling his foul language and…read morecontrolling his outbursts while customers and children are in the lobby. I am a senior citizen, and this is the first time I've ever heard and seen this type of behavior in a business. We enjoyed doing business with this location under Nelson's management for over 25 years! After what we heard and witnessed in the lobby with the new manager, we won't be back.

My vehicle has been having some issues and I was told different things and in researching the…read moreinternet got different diagnoses. So I called Scott's Nall's told them what has been happening and they gave me a couple of options, but told me if I wanted to drop off my car and they will test drive to find out the issues. I left my car in the morning and they didn't get to it until the afternoon. But for them to drive and give me an estimate and diagnose for free was amazing. I had this car for a while and have been on the fence on getting a new one. Scott's Nalls definitely helped me know what is wrong and let me decide which route is the best for me. They gave me my options for free and that is more that I could have asked for.

From Tammy the office person, to the employees working, to owner Scott, this is a first class…read morebusiness. Busy? Yes they are, but once you are scheduled, they will take care of you. Scott's knowledge and his willingness to get your car or truck cares sorted out are what keeps me coming back for service on all of my vehicles. No one else in Elizabethtown is allowed to touch my rides when I need a mechanic, period! I cannot recommend this shop more!

I've been here many times to buy cars and tires. Great customer service, best prices around.read more

My car was having starting issues and I was out of town and needed a quick fix when I got back. I…read morewas able to call Carl's first thing in the morning. They offered to pick up my car and can work on it right away. By lunch time my car was starting again and was ready for pick up. The staff that were there was friendly and nice. Checking out/paying was quick and easy. They had my car outside waiting for me, super happy to have my car back and starting.

i was in a m.v.a. on august 14th and was injured and was taken by ambulance to the hospital…read moreunresponsive and the officer at the scene called carl's towing. i had no choice in the matter and when i called the next morning, literally as soon as they opened and he told me yes come on up and we will talk about it. when i get there he says you can pay almost $500 for his services or pay $150 and sign the recipt and that would give him my car plus the $150 i had to pay to even look at my car, i only needed to get my important stuff from it and wasnt allowed until the money was paid and i signed the recipt. i had several personal belongings on my car and inportant papers that had my personal information on them, when i got to my car my laptop that was in my purse in the front seat was shoved up under the passenger seat and my medication i had in my purse was gone as well. the personal papers were gone to and i have had calls asking me to finish my requests, one for a walmart card and another from a car lot wanting to sell me a new car based on my request. i have not done anything to try for a new car because of insurance companies. the driver in the oposite vehicle gave the wrong information and i cant get anything done and i cant scrap my car for a possible down payment for a car because carls took my car. i have spoken with several diffrent organizations that say he is not allowed to do that, espically since my insurance company had not been notified of the accident and had no chance to even look at my car. in my opinion carls is a thief and shady. would not reccomend to anyone, not even someone i hate.