Dr Hsu is amazing. He literally saved my life. Warm compassionate caring and educated.

I never got a chance to see Dr Hsu - he is not accepting new patients. What is completely ridiculous is that it took me a week of calling to get this information. Last week I called several times and no one ever answered the phone. Never in my life have I called a doctor's office where they don't even answer the phone or give you an opportunity to leave a message. This week I called several times and was told they were moving and to call back today to set an appointment. Now today after trying to set an appointment after 1 entire week, I'm told he's not taking new patients. I have never dealt with such a poorly run front office. Good luck is all I can say! read more

I absolutely LOVE this AHF practice. The MD and nurse practitioners are all so kind and professional. I can tell that they have years of service under their belts. I transferred here from another AHF facility and am so happy with the upgrade that I've received. I recommend this to any and everyone needing internal medicine practitioners. The pharmacy team is the most impressive of all. All proceeds from AHF Pharmacy go to helping others all over the world! This is definitely a win-win medical facility. read more

I was a patient of this office for a number of years, Though I never saw Dr. Hsu, I was always take care of by one of the nurse practitioners. And while they always did an excellent job, I finally decided to take my business elsewhere due to the awful reception staff. They were always extremely unprofessional and I always had to wait at least one hour to see anyone. If they could get their support staff worked out I think this would be a really great place but I would avoid unless you have no other alternatives. read more

WOMAN NURSE PRACTITIONER THERE IS GREAT. Front office and management? Chaos. Total chaos. My Nurse Practitioner there is great -- she is awesome She was awesome. Knew a ton, very patient, non judgmental, not afraid to give me the real info, but in a way so as not to scare the s*#$t out of me. That's the only reason I will stay with that practice. Because the rest of it is beyond unprofessional. The front desk is poorly managed, rude, and acts like they couldn't care less about you. Appointments are mismanaged. It used to be a cool place of dedicated healthcare providers. Now, it's just chaos. I'll stay as long as my practitioner is there. read more

I have been a patient here for 9 months. Dr Hsu himself is excellent: courteous, compassionate, doesn't rush you, is interested in you. Sadly, the practice is managed very poorly. The phone is never answered. Messages are not returned. I am HIV+, so it is important I can access my medication in a timely manner: several messages to obtain a repeat prescription were ignored, and messages unreturned. I had to go to another doctor to get my prescription filled. To his credit, when I mentioned this to Dr Hsu, he was very concerned, and called the receptionists and explained to them that this was never to happen again. Unfortunately, the front desk staff are rude and unhelpful. Today (having left 2 phone messages, both of which were ignored), I went to the office in person to try to schedule an appointment. I was told the soonest available appointment was in 1 month. The woman I spoke with proceeded to make 2 telephone calls as I was speaking to her - when I asked her if she could please finish dealing with me before making telephone calls, she simply rolled her eyes. I was told the doctor is very busy and has many patients. I pointed out that I was one of them. I was then told the doctor travels a lot. When I explained I was dissatisfied and wanted to leave customer feedback, an appointment the following week became available. I am going to have to switch doctors unfortunately, as this practice is inadequately managed. read more

I have been a patient of Dr. Hsu practice for almost 15 years. Yet, I have only seen the Dr. himself twice. I am ok with his nurse practitioners, they are nice, helpful and very smart, my main (only) complaint is to his receptionist. I have never been treated as badly as this vipers at the phone and front desk have treated me. They are rude, condescending, dismissive and unhelpful. Making an appointment with any of the nurse practitioners is like asking for a meeting with the Pope. Asking for a prescription refill takes about 3 to 4 days since the time you manage to talk to somebody (as the voice messages are never answer), so plan accordingly. Asking for pre-authorization for a specialty medicine is an exercise in patience, lots of patience. I have been ignored, talk to like a child, screamed by the front desk women after politely begging them to pre-aprove my medications after my pharmacy and insurance assured me that the Dr. office has never call them. I am a very patient man, but after having been abused for so many years by this people, I rather go to the hell of finding a new doctor rather than dealing with Maria and company for another day. read more

I was a patient at this office for two years. Never saw the doctor until I asked and then it was only for a few minutes. I went to this practice because of the doctor's education background. Instead, I got a NP who was knowledgeable and friendly until he was challenged and then became defensive and condescending. (I reminded him that he is a healthcare professional and I am a patient and he should not conduct himself like that.) I then spoke to Mr. Hsu (I do not consider the man a doctor) who also spoke to me with little compassion or professionalism. When I asked for a copy of my records to bring to another doctor, I received a record which contained a reference to something totally unrelated to my healthcare and can only be best described as an ad hominem attack. Mr. Hsu is more business man than physician and he has set up an office for sick people which employs the old "bait and switch" practice typical of unscrupulous of businessmen. (I went to be treated by him but ended with an NP who wasn't even supervised by him.) The guy no doubt makes a mint from his business practices, but I would never want to have my health in his hands or anyone connected to his office. I filed a complaint with the NYS Office of Professional Conduct and United Healthcare. Of course, the good old boy club protects their own and nothing happened. Actually, one thing did happen, I went to another doctor who was far superior to Hsu or the nurse practitioner who gives his profession a bad name as well. read more

Ignore those other ignorant reviews (the same dud reviews that you can ignore on Yelp). I've been going to this practice for 15 years in two different locations and have referred my friends and family there as well. It's true that Dr. Hsu is not accepting new patients, but his wonderful NP's are. They are friendly, brilliant (Yale, Columbia, and NYU graduates, Dr. Hsu from Harvard), and super-experienced (10-20 years in practice). It is clear from day 1 that the NP's serve as your primary care provider, and for urgent matters and if your NP is on vacation, you can see anyone in the office including Dr. Hsu depending on availability. For complex issues, Dr. Hsu is called in for consultation as two (up to 4 in the practice) brains are better than one in my opinion. This office is the first "truly excellent medical care" that I have experienced. This is why they are busy - because over 2,000 people LOVE them. Although initially not the greatest front desk staff (particularly one), the front desk has been reorganized with much improvement in service and phone answering and there is a new office manager. The office is warm and beautiful, and ignore the rude review about "money making" as they are part of a non-profit organization AHF. Can't say enough great things about the very friendly medical assistants who always make you feel comfortable as well. The other reviews are from a few other useless Yelp reviews from people who don't listen to what's clearly outlined or have one thing not go perfectly, then they turn 180 degrees on their former great impression. Please note the office address listed in Yelp is incorrect and over 1 year old. The address is 352 7th Ave., STE 1205, NY, NY 10001, same telephone. You'll be part of amongst the best medical care in the city. read more

You NEVER see an actual doctor. I was a patient here for more than a year before I even MET Dr. Hsu, although I'm sure he is very nice if you are lucky enough to be among the privileged few who are actually seen by him. I was not told when I was accepted as a patient that I would never be seen by an MD, and I have only stayed with this office because I have been in poor health and unable to take the time to find something better. BTW, I am 51 years old, and this is the FIRST time in my life that I have had someone who is listed as my primary physician even though he is a complete stranger whom I never see. Because of my poor, and often unpredictable, health, I'm afraid to make appointments, since this office charges you if you miss an appointment without calling at least 24 hours in advance. I realize that other doctors do this, but (1) that doesn't make it right, and (2) THIS doctor serves MANY patients with HIV and Hepatitis C, both of which can cause patients to become ill unexpectedly. Also, you can languish in the waiting room for hours because they overbook their appointments, yet no compensation is offered for the time you have to take off work because of their incompetent office management. (This guy is RAKING in money - you can tell that by the number of people in his waiting room, the fact that he is charging everyone as if they are seeing him when, instead, they are seeing nurses, and the length of time you have to wait to see ANYONE. He doesn't need to impose petty charges for being late or missing appointments.) They require you to sign a written notice, agreeing to be charged if you miss, or are late to, an appointment, and to give them a copy of your credit card so that they can keep it on file and charge you for such "infractions." Yes, the nurse practitioners are competent, but I am PAYING to see a DOCTOR. The DOCTOR is listed as my GP. This a shame, especially for an office that "serves" so many HIV-positive patients. read more