We called and he was in the area so he came the same day. He repaired the icemaker and ran it through a couple of cycles to be sure it worked. It seems there was a plug of ice in the tubing that was blocking the water. While he was doing the repair he kept saying he thought it was a valve or a pump (we can't remember which) that needed to be replaced and that we really needed to have a plumber come and put a shut off valve in the water pipe behind the fridge. We gave him a check and he left. Five minutes after he left we noticed water was leaking through the dispenser on the front of the door and running down onto the floor. It was also spraying water inside the freezer. We called him right away and the first thing he said was "you have another problem". He went back to talking about a valve/pump that he thought needed to be replaced and that that was probably the issue. We said that we did not think he could diagnose the new problem without looking at the unit. We asked him to come back since it had only been 10 or 15 minutes and he said he was on his way to another town. He offered to come back when he had another job in our town area and we told him that was not acceptable that we need it fixed. He agreed to come back the next day. He arrived and discovered that there was another ice blockage in the ice tray that did not get cleaned out the first time. He cleaned out the second ice blockage and the icemaker now works fine. As he was leaving he said something like he hoped we didn't have to end up having that pump/valve replaced in the future. We would not hire this company again. read more

On July 28th, 2017, Rick came out to look at our dishwasher that was not cleaning properly. He was one of the few repair people who returned my call and so I jumped at having him come out even though his charge was 95$. He briefly ran the dishwasher at three stages and proclaimed that it was the water temperature. I asked him why the water temperature would matter now after we've had the washer for 17 years. At that time he said it may be the pump is going bad. He never did another thing to investigate the problem. He did reduce his fee to $75, but still, without him actually doing more investigation on our problem I felt that even that was a rip off. I have Rick's receipt on my refrigerator to remind me to never use him again. read more

Excellent service. Our refrigerator/ freezer just stopped working the Thursday before Thanksgiving. UGH. Living without a working refrigerator is just NOT an option. It was going to take days to get it repaired or to order the parts online and do it ourselves. Rick came out on Friday, the day we called him, and had it fixed in 30 minutes. Not to mention his price was very reasonable and he was just a really nice guy. I would have any of my family members call him if they needed appliance repairs and his phone number went into my phone book and contacts list. Thanks Rick for great service, great price and being so fast! Renae Gutridge read more

I called Rick upon the recommendation of a friend. I had defrosted my refrigerator, only to find that it would not cool after plugging it back in. His website said that he works on all brands, and he accepted the job and said he was certain he could fix the problem, yet he complained about working on our Samsung. He came out right away (and big plus!), and he was nice enough. At the end of the first visit, he said we just needed to let the refrig sit unplugged until morning, for a full melting of all the ice behind the back wall and surrounding the fan. OK. BUT, when I put it all together in the morning, the shelves would not go in properly because the back wall was not flush, sticking out as much as 1" in some places. The shelves were slanted and wonky. I called him right away and asked for him to return. He was obviously miffed to return, but he came out quickly enough. Here's the horrible part: After about 10 minutes, he announced that he could not fix my problem--that there was some piece that had dropped behind. He would not be able to access it. He suggested I could call Samsung for help. When I brought to him the idea that this was something he needed to correct, because his repair caused the problem, he became highly defensive, closed up his tool box, said it wasn't his fault and he wasn't going to argue, then left. (There was no arguing. Simply firm insistence that this needed to be corrected by him.) My husband had to make contact via letter, letting him know that we would like to avoid taking him to small claims court, so please come take care of his responsibility. He continued to insist that we must have broken the shelving, perhaps pushing on them too hard (??!!??), and that it was not his fault. Yet, he conceded to come out and repair--as long as I was not there! Whatever! I met a girlfriend for coffee while my husband dealt with Rick. In the end, Rick found that he had not properly attached a single screw inside the back wall (not visible to us). All is well and working now, but NEVER AGAIN! Not using nor recommending this business. read more

I made an appointment to have my refrigerator repaired. Rick states he called and left message to see if he could make appointment earlier in day. I never got message. When I scheduled the appointment I explained that I work and the time I gave was the earliest I could do. Apparently my earliest was not good enough. If you leave a message to reschedule an appointment and dont hear back maybe someone didnt get your message. Alas all my food in my fridge is going to have to be thrown out. Rather expensive lesson for me - the one with the bigger ad may not be your best bet. read more

Worst all around service you could get, would not recommend to anyone. Our dryer broke we called Rick and setup a time for him to come to our house and have a look at it, he arrived on time and replaced a high limit switch in the dryer. The dryer is a samsung that is about 3 years old. This did not fix it and we were then told it needed a new heating element. So we agreed to him replacing it and paying another service fee for him to come out again and attempt to fix it. He then replaced the heating element and the dryer worked again. One month later dryer stops working again call Rick tell him it has stopped heating and it needs another heating element he agrees, call him the next morning to see when he will be arriving at my houuse and explains to me that he will be charging me again to replace a part he just installed. This does not at all make since, how can you continue to charge a customer for work that you have first diagnosed wrong then installed parts that would not even last a month. Before using this business again I would replace all the parts in my dryer myself because it would be cheaper than having this guy come to my house 3 different times and charging each time just for him showing up not to mention the markup on the parts he is selling. read more