I came here for help to get a title transfer and a registration done on my vehicle, when I went in…read moreeverything was fine and I was told the following Monday my information will be ready. I did not get a phone call from anyone Monday I ended up calling in just to find out that it was not ready she guaranteed me that Tuesday my tag and registration and title will be ready. Again, no phone call no one reached out to me to tell me that it was not in I had to call in to find out that it was not there. So I called Wednesday and the man on the phone assured me that I will be the first one he will call once my information came in, he called me later on that evening. My advice is that if you are not in a rush for your stuff you can go customer service was okay but the lack of information and communication is why I'm rating it what it is now. I really appreciate their help though!

This was by far the worst experience I've ever had at a tag agency. The lady here is hostile, rude,…read moreand completely unprofessional. Instead of helping, all she did was belittle me. When I called her out on her behavior, she got embarrassed and screamed at the top of her lungs like a true Karen. That is not how you treat customers. Absolutely horrible business practices. I strongly advise everyone to stay away and never do business with this person.

it's now March 10th and still no refund! called Nancy Wolfe office NO ANSWER EVER! I will be…read morereporting this office to the better business bureau! THEY ARE TRASH!

No rating ! As per this office. Make sure you call customer care to make sure your policy has been…read morecancelled. Then you call back for help and it's like pulling teeth. Then you asked for the manager to call you back and they tell you - you have to call customer care to leave a message. Does not make sense . Where is Nancy she is never in the office. There are a a few other offices in Plantation area that are available. You may need to call all of them to get the right match.

We were surprised with a huge increase in our homeowners policy recently and starting shopping…read morearound. Lisa contacted us very quickly and we got right to work. It took a few weeks to square everything away to get more discounts and during this time Lisa was very responsive and helpful. We felt very secure throughout the process and it turned out that we saved a lot of money. While saving money was great what was really impressive was that level of service from Lisa and her team. We spoke with other agencies and just did not feel that level of care. To the point we are switching to Atlantic Insurance Group for all of our insurance needs and we're so confident in their abilities we're bringing in family and friends. Great experience!

In September 2025, I received a disturbing letter from my insurance State Farm the Underwriting…read moreTeam that they were giving me 1 month to look for another Insurance Carrier as they were planning to drop us permanently on our auto Insurance that we had with them for many years. They explained that unfortunately my wife was involved in a terrible auto accident that almost killed her. Entering January 2025, we were heading home, and Vehicle # 2 ran through a red light at a speed of 90 miles per hour in a 45-mile zone, that destroyed my mini coop convertible. The car was destroyed, and air bags deployed were almost set off fire due to the impact. Prior to that in the year 2024, the month of February, a box truck went into my wifes lane and destroyed her left driver side on the mini coop she was driving. All 3 accidents were clearly not my wifes fault and State Farm who we had insurance with on all three accidents having my mini coop convertible, decided to drop us and said we were involved in too many accidents. Clearly it was not my wifes fault with these careless drivers that should not be driving on the road. It was soo disappointing trying to resolve this issue when State Farm knew and had Police reports, pictures, videos, cameras and I am certain they had their Investigation Team that it was not my wifes fault but still decided to drop us due to accidents that my wife did not cause. I also reached out to State Farm to explain to them that they had wrong information about her husband and tried to clear my wifes name on State Farm Policy. Atlantic Insurance Group is our Auto Insurance that opened there doors for my wife & I...Appreciate it...I highly recommend Emmanuel J. Acosta!!!! They had me as the husband involved in all three accidents in which that information, they had on the computer system was incorrect. By having this information wrong at their end, it did not allow me to shop around and go with Progressive or Gieco or Allstate due to State Farm not fixing this information on their computer system. In this letter that I received in the mail I had 60 days to resolve this issue and State Farm made it very difficult to clear up my wifes name and get rid of the wrong information they had about me. In trying to resolve this devasting issue because I needed insurance to go to work and try to survive in this rough economy, while struggling to find an affordable coverage for my Honda accord which was my auto vehicle because my wifes mini coop was destroyed due to the January 2025 accident, I spoke to a young man named Emmanuel J Acosta - 220 Agent / CSR representative where his office is located at 1750 N. University Drive, Suite 227 , Coral Springs, Florida. I explained the scenario I was facing with State Farm. He not only beat the quotes I received from other companies but also took the time to walk me through every detail of my policy. He was extremely patient and helped me understand the different coverage options, something my previous agent never did. The process was stress-free, and he treated me like a priority, not just a policy number. I highly recommend Emmanuel J. Acosta and this Agency for their outstanding service. What a difference a good independent agent makes! I have finally auto Insurance!!! It has been an excellent experience, and I'm very grateful for his expertise. He ensured I received top-notch coverage. Emmanuel made it his mission to get me the coverage I needed to be able to go to work. Again, none of the accidents mentioned above was my wifes fault and I am very, very, very disappointed on the way after 20 years of being with State Farm how they decided to drop my wife and I like a heartbeat. This was not a fair game. Thank you, Emmanuel, for all the extras that you did to make this happen at your end. All the paperwork was handled; he made the switch completely painless. Hes the best in understanding your needs. Tony E & Maria E

Andrew Waxman was extremely helpful and knowledgeable in helping me and my wife in choosing a…read moreMedicare Gap Plan and a drug plan that was suitable to us for the state we live in. He was also helpful in answering questions during our initial enrollment for Medicare part B.

Andrew is such a great individual to help navigate the cryptic puzzle of your Medicare insurance…read moreoptions for best-case decision support. I am very self-sufficient at doing research and didn't realize how much value I would gain discussing my needs with an expert. My choice about Medicare Advantage vs Medigap insurance as I retire from corporate life had to directionally ensure I serve my long-term health insurance needs - a new reality. Andrew helped bring clarity so I could envision best possible results with this important decision. A trusted friend highly recommended Andrew to me so I am paying that forward here.

I've had a great experience with this location. Good rates and customer service has been helpful…read morewhenever I've needed assistance.

Amazing service, customer service friendly, clean and very professional! They manage several…read morepolicies and they are always looking out for the my best of interest!

The agents were really nice and helpful! I am a new condo owner, I don't know a lot about insurance…read morebut they really helped me out!!

From the owner: In Focus Insurance Agency, our customers are our focus!…read more *We do personal properties like homeowners and condos, autos and small commercial insurance all over Florida. *We speak 6 languages: English, Chinese, Spanish, Russian, German and Bulgarian.

I have never felt more valued as a customer!!! The last company I was with gave me the bare minimum…read morewhen it came to customer service. However, Tami has gone above and beyond making sure that I have been signed with the best contracts. I wish I had found out about her company sooner. Every phone call is well prepared & I always feel like a top priority. If you are EVER looking for insurance, go to Tami!!!!

This agency failed to contact me on three occasions regarding vital information about my case that…read morethey were supposedly handling. The dropped the ball three times and then dropped me as a customer. They failed to communicate with the bodyshop regarding my car for repairs, so the repairs are still incomplete. This is the worst practice I have worked with in 30 years.

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

Very professional office! Joe helped me get policies written for my home as well as vehicle and…read moreboat. Can't thank him enough! Went above and beyond what any other insurance office was willing to do and got it done ASAP. Thanks again, highly recommend!

They do such a super job in managing your calendar. I love and appreciate the care and service…read moregiven by this agency. They have been the only one to ever follow-up with you to ensure your payments and policy are paid and timely reviewed. Fran the first impression Receptionist is friendly fabUlous and engaging. It such a pleasure speaking with her when you call the Iten Agency. I am glad and I appreciate that they are my Agency. You may not like to pay the cost of insurance, yet this is one agency who has your back. They are your partner in peace of mind of those unforeseen circumstances of life. Loving the Iten Agency being my Insurance Agents!

Christian came all the way from Florida to advise me on my policy! He really went above and beyond.read more

Office was super helpful on helping me find the right coverage that I needed for my autos and life…read moreinsurance. I highly recommend this office.