OK. I'm back to talk about my previous review of High Profile Dispensary in Webberville, MI…read more
Soon after my review was posted I was contacted by the customer service department, and was asked to provide a few details as to where, and when I visited the dispensary. I replied that I would, but also said that I didn't see how it would change my opinion, and what was done was done.
To my utter amazement, after I gave them the details that they asked for, the customer service agent was able to pull up the receipt for our order. They were able to see which product I was talking about not wanting to purchase. This really did shock me. They took the time to do a little investigative work. Great, as that shows you at least care about what your customers are telling you.
Now, as I'm sure most of you know, in this grey market, refunds ain't exactly happening, and I get it. I'm not going to lose a wink of sleep over that. It is what it is, and the only people to blame for that are the jackholes in DC that can't seem to get their heads out of their posteriors, as they are too busy sticking to debunked Reefer Madness lies to do anything useful concerning cannabis, and making it legal nationwide without a bunch of BS.
Anyway, before I get rolling on a tangent, let's get back on track. After the problem was identified, what they could do was slap some frequent flier miles on my account worth $20. Cool. That works. I can live with this, and I believe the message was received, and steps have been taken to talk to their budtenders to take the time to listen to the customer.
The back and forth with the emails was professional, courteous, and friendly. So with all this in mind, I've chosen to update my review, and throw some positive bones around. They could have just ignored me, and again, I wouldn't have lost a wink of sleep. I had said my piece, and was done. The matter closed in my mind. They chose to try to correct the problem rather than ignore it, and for that they are to be commended.