Absolutely appalling experience.
We brought our van in simply to see whether it could be sold in Victoria, as the vehicle is registered in NSW. After charging us around $300 for a roadworthy inspection, we were then told the van would never pass in Victoria because the rear seats had been removed and it had a partial campervan conversion.
What makes this so frustrating is that this was blatantly obvious the second the side door was opened. Any honest mechanic with basic decency would have said upfront, "This won't pass in Victoria due to the modifications," before taking our money and continuing with the inspection.
Instead, they happily went ahead with the check knowing full well it would fail on that basis alone. When questioned, the receptionist claimed they "didn't know until they looked at it," which is ridiculous considering the modifications are immediately visible.
To make it worse, some of the other issues they picked up on had already passed inspection in NSW anyway, so naturally we would have just taken the van back there to sell if they had been upfront from the beginning.
The whole thing felt incredibly greedy and dishonest. It came across as a cash grab rather than genuine customer service. Would not recommend. read more