When you are in need this is a very professional funeral home. Jen was a particularity attentive…read moreand helpful with all the requests we gave her, If we had a wish she granted it. They gave personal service with the family love feel. Many thanks from the family of Rebecca Whitney.

From the owner: We recognize what a privilege it is to walk with families during a time of loss. We feel that our…read morejob is to make life a little easier as you make decisions about how to acknowledge and celebrate a lifetime in one special occasion. It is a joy when we are able to help give back dignity to your loved one that may have been lost due to injury, illness or aging. No matter the service, we are committed to a personalized experience to fit the unique needs of each family we serve. All of this is brought to you in a comfortable, spacious facility with ample parking and a convenient location.

The services requested were beautiful and very well done. Such a peaceful and high quality,…read morewonderful place for her kindness and giving body to rest while her soul finds just the right place in heaven to watch over us and guide us with her love and care. thank you mom for the numerous wonderful things you have done for me and our family, I would pick you for my mom 1000 times, Things weren't always perfect, but they were good enough, and we learned from it all. God bless you mom....and dad. We will always love you very much!!!

They cremated my wretched excuse of a father. In doing so, they have done a great service to…read morehumanity. The world is safer, brighter, and happier with him gone.

Beware these people are jerks (to keep my language clean). Bad communication and if they want to…read morecommunicate with you its condecending and anything you ask will be a problem. We sat in the showroom for over 20 minutes and no one even acknowledged us, and we were the only ones there, and this was our 3rd visit. They did not get the shepards hole put into the foundation when the foundation was poured, so they said they would drill it, well that did not happen either. Now they want $30 additional to drill a hole and will not do that until its paid upfront. Designwise with the stone, all the type is overly large on this small stone. And when I wanted the kerning of the Last name letters adjusted, since I am a graphic designer I am sensitive to this, I was treated like I was crazy. Go somewhere else people, hopefully at least you will find better customer service.

Black Hawk Memorial Company has a great online presence. Very helpful.read more

beautiful cemetery, well cared for. We have several Family members here. Thank you for…read moreunderstanding that emotions run high and making this transition easy for us all.

From the owner: Garden of Memories Cemetery & Chapel Mausoleum Provides Cemeteries and Crematories, Memorial…read moreProducts, Cremation Service, Mausoleums Services to the Waterloo, IA Area.

This was a lovely funeral home, with good guidance for guests, starting with directed parking. The…read moreroom used for a meal afterward was spacious and bright. There is a large women's restroom, which is important when with a large gathering! The only small criticism I have is that no one made an announcement after the service about going to the gravesite, or provided directions to return to the funeral home for a meal. Since the officiant didn't do this, someone from the funeral home should have.

I lost my 35 yr. old daughter to a tragic accidental drowning last July. She had been missing after…read moreleaving our home and was found in a river 3 days "after" she had passed and went to Heaven. Needless to say - her body had to be cremated. There was no choice for an open casket, etc. No good byes - just she walked out and that was the last day I saw her... We did have to meet with a funeral home (of course, as there is no choice in this matter) and the representative there was very nice and personable. That is the reason for the 2nd Star in this rating. However, we chose to NOT elect any of their services offered such as: printed funeral/memorial cards; a memorial visitation in their parlors; a memorial urn that they offered for her ashes; etc... (we provided our own ashes container). We DID however purchase 3 Sterling Silver Jewelry items that were to be filled with small portions of her ashes as a way to keep my daughter close to our hearts. (NOTE: I am sure the markup on these items were at least 75%). Because my daughter needed an autopsy her body had to be transported to our State's Capitol. After the autopsy (due to the time issues) her body needed to be cremated almost immediately, so the cremation was completed in the city of our State's Capitol. (to be transferred back to our hometown after this deed was done).... My fee or charges through the local Funeral Home were $2875.00 for basically these 3 things: 1). the meeting after her death with our family & selecting the jewelry items to contain her ashes (which, as I said previously) probably had a giant mark up in price. 2). they "received" her ashes "back" from the crematorium located in our state's capitol that actually conducted the procedure. Her ashes were placed in a plastic bag and then I was called by this local funeral home to let me know they were now back and I could pick them up. (they were in a plastic BAG)... 3). the funeral home allowed me to make $100 - $300. Per month payments on the bill for the past 7 months. As I understand after calling them today to ask them to settle and take $130. off the balance, the main crematorium would have demanded payment right away...so for the ability to make payments was appreciated and one of the reasons they couldn't "settle" for less than my balance due of $539.00. I was offering to settle it in full for $400., but no, they wouldn't do that. It's not that I don't appreciate them, but moreover, that I object the way we are railroaded into paying exorbitant prices to lay our loved ones to rest (whatever that may look like) - ESPECIALLY when the conducting or "main" funeral home did NOT play a significant role in any part of the body's preparation. I believe there should be more compassion and leniency when it comes to paying for something that was basically not offset by the company's own costs....

Feels a little weird reviewing a funeral home but they were so good that I feel the need. The need…read moreto shout. The need to Yelp about this place. Came here for my wife's aunt's visitation. The staff was amazing. As people brought things, stands just magically appeared and the item was placed on it. It didn't matter if it was a vase of flowers, potted plant, art work or something else. The staff just magically had it placed on a stand within seconds. The kitchen lounge for the family was spacious. There were two wakes going on at the same time and there was plenty of room for both families to come and relax for a bit. One of the best part was the delicious home made cookies. Oh so yummy. If you need a place like this and their services in the future, you can not go wrong if you picked them. Just know that you'll be well taken care of as you lay there and you family will have a comfortable place to chat, relax, and have a good time remembering all the great movements of your life.

Buyer beware! The funeral was handled well, my husband looked good, the representative was…read moresensitive and very helpful. It was my husbands wishes to donate his body to the medical school in Iowa City. The transfer was handled well but it is understood that after 18 months the cremains are returned for internment. The internment was included in the burial contract but upon the return it was stated that to much time had passed to honor the burial request. I asked if there would be a refund and he said no. I contacted the cemetery and paid the four hundred to have the ashes buried. If that wasn't enough In the process of ordering a headstone I looked at his obituary online and realized his picture had been replaced by a curly haired female. They promptly removed the obit but no apology extended at all. I hope this helps someone avoid such disgraceful service!!! I will check to see if this review remains on Yelp.