I made my appointment for a new patient cleaning over the phone. One hour before my appointment i…read morewas emailed my forms. Upon walking in i gave my insurance card to the receptionist . When I checked out the receptionist informed me that " They bill ahead and apparently she said I didn't inform her of my insurance the day I made the appointment. I was charged $216.00. I wasn't happy but I don't have proof of our phone conversation so I paid the bill and she said she would ask the billing assistance to look at the insurance information. Now I was sent a bill for $126.00 . ONE HUNDRED DOLLARS FOR A NEW PATIENT. When did dentistry become a veterinarian? ( this is what a vet does) . My husband called to ask about this and the women he talked to said that " The charge was a consultation...bologna. Ask about the new patient charge before booking so you dont get a surprise. Very shady.

If you have Medicaid in Ohio and need a crown or partials it is now covered as of the first of…read moreJanuary. I was never told by this dentist so I lost my opportunity to get them. So I want to make sure people know because if you go here they won't mention it. I have about 10 great reasons not to use this dentist but all just name a few. 1 I was told I needed several cavities filled but when I went to another dentist they said I did not need several cavities filled but needed a crown and a partial which Family Dental never mentioned even though I had no back teeth. 2 I was given little to no communication when I was. When I would ask questions they acted like I was being rude or weird. 3 I was turned away with a severe toothache because of a misunderstanding over the appointment time that was not even my fault. I could go on and on and I do in my google review but long story short If you want to be treated with respect and like a human being with some value don't go here.

If you need a dentist or are unhappy with yours, look no farther than Dr Obermeier. Smart,…read morepatient, explains everything extremely well. Staff is wonderful. Kelly cleaned my teeth and she is very skillful. In fact it was the best cleaning I have ever had. No one really wants to go to the dentist, but beyond their excellent care, they are the nicest people you ever want to meet. I had not gone for years due to covid and they did not care, they just treated me great and are getting me on the road to better dental health. The Medina office is in a cool old building and it is very calming. Their technology is top notch. Donna who sets the appointment is very friendly and helpful. This was my first time there and immediately I felt comfortable and assured I was in great hands. He will be my dentist for life and frankly it's hard to find a great dentist who treats you wonderfully. A million stars. He also works in the Beachwood office a few days during the week if you don't want to go to Medina. Thank you doc and staff!! Highly recommend!

I found this wonderful practice to be professional and efficient, with providers that were…read moreknowledgeable, thorough, and patient with questions. Their front desk staff is lovely; they are warm, kind and very helpful. What more could you ask for?

Best Dentist I've been to (been to 5 others) over the 35+ years I've been an adult. They do have a…read morelong wait for new patients but it's because nobody is leaving evidently. The 2 hygienists I've had were both great, careful, knowledgeable & thorough with their treatment. They asked questions & created a personalized plan for you along with the Dentist. 2 cleanings and I haven't had one instance where I cringed because they slipped with their scraper/pick. Plus their x-ray protocol was much more extensive than my last dentists. The lobby is modern and clean and stocked with coffee and tea.

Dr. Britt's dental practice stands out significantly compared to other dentists I've had over the…read moreyears. The team is dedicated to collaborating with patients to create personalized dental care plans, ensuring a positive experience. I've heard some concerns about appointment cancellations leading to long wait times, I have never encountered this issue. They offer a cancellation list, which is a helpful option. It's worth noting that their schedule is often booked many months in advance, a testament to the high demand and satisfaction among patients--something I see as a great indicator of their quality service!

I just returned from my appointment at Willoughby Family Dentistry. As always, her competent staff…read moregreeted me. After a short wait I was ushered into a very clean room and my procedure commenced. If I could coin a phrase to describe my experience it would be " gentle". Alyssa and staff have a way of calming my fears and giving me back my smile! She is my go to dentist always!

I cannot say I get super excited for the dentist, but I can say I love this office, this dentist…read moreand I am lucky to have a dental office I love. I cannot believe I have nor posted previously on here (see prior review on Google) but Dr. Alyssa is amazing, Halle was my hygienist and is fantastic. Both of them teach you better teeth care, and after going to the dentist for over 30 years, I should not have to be learning new things about dental care, but I had never had a dentist teach me better tips and tricks. Marne works the front desk and is so sweet always helpful. The office is set up for text reminders which is great and you can reply, even better! About today's appointment, I was eager to get a crown on a tooth that was darkening and chipping, I had a root canal years prior and never crowned it, it was showing! So it was finally part one of the crown process. It is a long appointment, but they kept it super entertaining. And Bob Ross was on the TV!! Also its freezing in there, they got me a blanket!!!! I was actually starting to relax about this process. The time the doctor spent making sure my TEMPORARY Crown was perfectly blended was just seriously top notch, I don't think I'd ever imagined a doctor spending the time to do that for a crown I will have less than 3 weeks! She is so meticulous in the best way! I cannot say I love the picture I have attached, but I love that my previously dead tooth now blends in so well that it looks more real than a real (yet crooked) tooth does! I was already feeling so lucky, happy to pay whatever was due, and I paid the reasonable amount and asked what part 2 would cost in a few weeks. Marne made my night when she told me what I paid today covered part 2 as well! This has a very great dental visit!

Skilled, kind dentists and technologists. Customer service is pristine…read more I have had a few emergent situations and they schedule me asap. A+ from me because they exceed expectations!

Professional and knowledgeable personnel. Dr. Bruce was very gents and caring. He kept me up to…read moredate on the process. During treatment, he continuously said comforting statements. It was somewhat like an episode or Sesame Street where the atmosphere is saturated with fun things to keep the little ones happy. God knows dental work is not fun.

I saw this place had good reviews when I was looking for a dentist and I agree with the 5 stars…read morethey have. First of all, the office staff was very kind. From the minute I called to when I showed up to my appointment and left, they were very nice. I don't think I've had customer service like that in a while. Lauren was my dental hygienist and she was very sweet. She made me feel comfortable from the start and did one of the best cleanings I think I've ever had. I believe I told my husband about 10 times now on how good she was. The dentist was just as nice as his staff. I don't think I have ever talked so good about a place before. I very much recommend this dental office!

Most people dread going to the dentist, but I actually look forward to it. I take care really good…read morecare of my teeth and usually never have any issues, but for some reason I had a wierd stain that I couldn't get off. I was a little worried it would never come off. The dental hygenist Carrie knew exactly what it was and how to get it off. She is always in a good mood and always make me laugh. Everyone there is really nice and professional. All my family and relatives go there and will continue to go there. I would recommend them to anyone. Especially, someone who fears going to the dentist

This used to be an amazing dental practice. Unfortunately, they have gone way down hill. Myself and…read moremy two children have seen this practice for many years. They cancelled our regular cleanings that were booked 6 months in advance last fall. we were rebooked into the middle of June. They just called to cancel them again and tried to rebook into 2024 because they cannot find a dental hygienist and could not understand why this is an issue. I would not recommend this dental group at all.

I'm so glad I found this dentist and crew. I am from out of state and had an emergency root canal…read more Tooth feels great! They are caring, considerate and patient. Best experience ever!! There is a reason they are 5 stars. Thank you!!!!! And I'm a super nervous patient and they were very understanding

absolutely horrible place to be. Dentist is the most terrible and the angriest man I've met. Very…read morearrogant extremely rude to patients and employees. Creates dental treatment plans to make money off of you when treatment is not necessary. Treats certain employees different than others. if I could rate this dental office negative I would. All they want is your money.

I love this dentist. He and his staff are very very friendly and knowledgeable. They respond to my…read moreneeds quickly and efficiently. Highly recommended!